Players Sports Grill

★★★☆☆
  • 24401 Ridge Rte Dr Ste B105

    Laguna Hills, CA 92653

    Map & Directions
  • 949-588-5973

About Players Sports Grill

Hours
Mon 3pm – 7pm Tue 3pm – 7pm Wed 3pm – 7pm Thu 3pm – 7pm Fri 3pm – 7pm Sat Closed Sun Closed

Food

Food
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If you're a Steelers fan, you will be treated like royalty. If you're a fan of any other team, you will be treated like a third class citizen. There was a small group of us there and when we got there, they had the Steelers game on about 25 TVs and they relegated other fans to a single TV to a corner.

There was a Steelers ring leader there and if he wasn't happy the number of TVs showing the Steelers game he would make the lady in charge of the TVs change it to the Steelers game. Mind you, there are already 25 TVs with the game on in the place.

I actually couldn't believe my eyes that the Steeler fan to TV ratio was nearly 1 to 1. Hey, if that's the way you want to run your business then fine, but advertise your bar as a "Steelers Bar" not as one that is a good atmosphere for other fans (because its not).

I asked if they can change just one other TV closest to my group to our game and they said they couldn't because basically, its a Steelers bar. They were basically at the whim of these fans.

At one point, they changed the only TV that showed the game I was watching to the Steelers game. When I went up to the lady and complained, I got attitude as if "How dare I complain?" before they changed it back. Of course, I was upset and showed my frustration. You would be frustrated to if you were 80% into your game and it suddenly turned off on you and you are presented with a condescending attitude because its an inconvenience for them.

I had some back and forth arguments with the lady and the waitress and then they decided to close my check. I basically expressed to them that the whole situation there was ridiculous. I wasn't even drunk. I am a former bartender and I couldn't believe the attitude they showed a patron that dare questioned what they put on their TVs (in a sports bar that advertises as a place to watch all the games). Yes I was complaining and visibly upset but the way they handled it was poor. The waitress and hostess were for lack of a better word, real bitchy.

Anyway, I usually don't get upset enough to write something like this but felt I had to let others know. I will make sure this review shows up everywhere, Google, Yahoo. I'll use every SEO trick I know so people know about this. They shouldn't advertise themselves as Player's Sports Grill. It should be called Steeler's Sports Grill. FYI, I am a former bartender and I love to talk to the wait and bar staff because I know how tough this job is, the way they run this place is questionable. This is the first time in my life I tipped somebody really poorly for the service. I know that's terrible but I usually tip people VERY well having worked in the industry.

There is a Buffalo Wild Wings on Lake Forest drive very close by. If you're not a Steelers fan go there. God forbid if you're a Browns, Ravens or Bengals fan and you walk into this place. You will probably be treated like absolute dirt. BTW I don't have anything against the Steelers or their dirty towel waving fans. Its really just this place. I like the Steelers which is why I draft Hines Ward to my fantasy team every year (because he's a tough physical Mo Fo). I like that team too (I think they give Big Ben too much of a bad rap). I'm just saying, you will have a much better experience going somewhere else.

1
★☆☆☆☆

If you're a Steelers fan, you will be treated like royalty. If you're a fan of any other team, you will be treated like a third class citizen. There was a small group of us there and when we got there, they had the Steelers game on about 25 TVs and they relegated other fans to a single TV to a corner.

There was a Steelers ring leader there and if he wasn't happy the number of TVs showing the Steelers game he would make the lady in charge of the TVs change it to the Steelers game. Mind you, there are already 25 TVs with the game on in the place.

I actually couldn't believe my eyes that the Steeler fan to TV ratio was nearly 1 to 1. Hey, if that's the way you want to run your business then fine, but advertise your bar as a "Steelers Bar" not as one that is a good atmosphere for other fans (because its not).

I asked if they can change just one other TV closest to my group to our game and they said they couldn't because basically, its a Steelers bar. They were basically at the whim of these fans.

At one point, they changed the only TV that showed the game I was watching to the Steelers game. When I went up to the lady and complained, I got attitude as if "How dare I complain?" before they changed it back. Of course, I was upset and showed my frustration. You would be frustrated to if you were 80% into your game and it suddenly turned off on you and you are presented with a condescending attitude because its an inconvenience for them.

I had some back and forth arguments with the lady and the waitress and then they decided to close my check. I basically expressed to them that the whole situation there was ridiculous. I wasn't even drunk. I am a former bartender and I couldn't believe the attitude they showed a patron that dare questioned what they put on their TVs (in a sports bar that advertises as a place to watch all the games). Yes I was complaining and visibly upset but the way they handled it was poor. The waitress and hostess were for lack of a better word, real bitchy.

Anyway, I usually don't get upset enough to write something like this but felt I had to let others know. I will make sure this review shows up everywhere, Google, Yahoo. I'll use every SEO trick I know so people know about this. They shouldn't advertise themselves as Player's Sports Grill. It should be called Steeler's Sports Grill. FYI, I am a former bartender and I love to talk to the wait and bar staff because I know how tough this job is, the way they run this place is questionable. This is the first time in my life I tipped somebody really poorly for the service. I know that's terrible but I usually tip people VERY well having worked in the industry.

There is a Buffalo Wild Wings on Lake Forest drive very close by. If you're not a Steelers fan go there. God forbid if you're a Browns, Ravens or Bengals fan and you walk into this place. You will probably be treated like absolute dirt. BTW I don't have anything against the Steelers or their dirty towel waving fans. Its really just this place. I like the Steelers which is why I draft Hines Ward to my fantasy team every year (because he's a tough physical Mo Fo). I like that team too (I think they give Big Ben too much of a bad rap). I'm just saying, you will have a much better experience going somewhere else.

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This place is great, and definitely not just for guys. They have great food, and friendly staff. Went to a charity poker night here and it is a great find!

4
★★★★☆

This place is great, and definitely not just for guys. They have great food, and friendly staff. Went to a charity poker night here and it is a great find!

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0 out of 1 people found this review helpful.

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This is a great place for the guys to hang out while the girls are on the beach or shopping. Especially in my case, where my husband hates the beach! It's a nice spot and great atmosphere.

3
★★★☆☆

This is a great place for the guys to hang out while the girls are on the beach or shopping. Especially in my case, where my husband hates the beach! It's a nice spot and great atmosphere.

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0 out of 1 people found this review helpful.

 

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