Q Tran Corp

★☆☆☆☆
  • 12151 Ventura Blvd

    Studio City, CA 91604

    Map & Directions
  • 818-769-2689

About Q Tran Corp

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1.0 3
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This place is overpriced and we felt totally jipped. I read the review below, and I can totally relate. What a rip off. I will never go there again.

0
★☆☆☆☆

This place is overpriced and we felt totally jipped. I read the review below, and I can totally relate. What a rip off. I will never go there again.

Pros: free parking

Cons: high price, rushed job

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If it's possible to give this place zero stars, I would be more than obliged. I'm so disappointed with the service my friend and I received at this place today. I have come to this nail salon a couple of times previously and never had any issues. A couple of weeks ago I decided I would buy my girlfriend a gift certificate for a pedi-spa that they famously offer. They have a row of quite a few spa chairs and they are always filled. This morning we went to use her gift certificate as well as additionally purchase a pedi-spa for myself. We got there at about 10am this morning (they open at 9:30am) and the place was pitch dark and closed. We figured we would run a couple of errands and just come back in an hour which we did. It was open and two massage pedicure chairs were open for us which they sat us in to start. Only one girl was available so my friend started her pedicure about 10 min before mine which is annoying but I know extremely common in places like this - we weren't in any rush. Upon sitting in our chairs they brought over the soapy water buckets to soak our feet in. I thought this was a bit odd considering we were sitting in a pedi-spa chair that already has a built-in water basin for a foot bath. I asked my pedicurist why we were using the bucket instead and she said something to do with health code, but she spoke very broken English and it was hard to fully understand what she was saying. So our pedicures went on for no more than 20 min each and I was surprised how quickly they were turning over customers one by one. The pedicure I've had before there was at least double the time, with massage, exfoliation and hot towels - A lot more pampering than what we got this time around which consisted of nothing special above and beyond their regular pedicure that they also have listed on their menu. Now I'm not usually a complainer but when I see that I'm being ripped off in some way, I will say something. I talked to the man behind the counter who I purchased my friend's gift certificate previously from explaining that I bought my friend a "spa pedicure" and this was NOT the spa pedicure. He said that we did have the spa pedicure since we sat in the massage chairs. He continued to say that if we had sat in the "other chairs" (the non-spa pedicure chairs where they do the manicures) that it would be the lower price. I told him that I was not paying the full price for just a basic pedicure only because we sat in "the special chair" and I wanted a refund back for the difference of the normal and spa pedicure on my friend's certificate. I also brought up the point that nobody said to us that we would only be getting a basic pedicure and be having to paying more. He was very set that he could not do anything for us and kept telling me that he was not the manager. I told him that I would like to speak with the manager but he was very adamant not to give me any more information - I almost felt like was not the first customer with this complaint. Anyway, some of the other women receiving pedicures in the spa chairs overheard our conversation and became outraged that they as well were paying deluxe service prices for basic services. Needless to say, I'm sure the little man had more problems with other customers after we checked out. We will not be coming back ever

1
★☆☆☆☆

If it's possible to give this place zero stars, I would be more than obliged. I'm so disappointed with the service my friend and I received at this place today. I have come to this nail salon a couple of times previously and never had any issues. A couple of weeks ago I decided I would buy my girlfriend a gift certificate for a pedi-spa that they famously offer. They have a row of quite a few spa chairs and they are always filled. This morning we went to use her gift certificate as well as additionally purchase a pedi-spa for myself. We got there at about 10am this morning (they open at 9:30am) and the place was pitch dark and closed. We figured we would run a couple of errands and just come back in an hour which we did. It was open and two massage pedicure chairs were open for us which they sat us in to start. Only one girl was available so my friend started her pedicure about 10 min before mine which is annoying but I know extremely common in places like this - we weren't in any rush. Upon sitting in our chairs they brought over the soapy water buckets to soak our feet in. I thought this was a bit odd considering we were sitting in a pedi-spa chair that already has a built-in water basin for a foot bath. I asked my pedicurist why we were using the bucket instead and she said something to do with health code, but she spoke very broken English and it was hard to fully understand what she was saying. So our pedicures went on for no more than 20 min each and I was surprised how quickly they were turning over customers one by one. The pedicure I've had before there was at least double the time, with massage, exfoliation and hot towels - A lot more pampering than what we got this time around which consisted of nothing special above and beyond their regular pedicure that they also have listed on their menu. Now I'm not usually a complainer but when I see that I'm being ripped off in some way, I will say something. I talked to the man behind the counter who I purchased my friend's gift certificate previously from explaining that I bought my friend a "spa pedicure" and this was NOT the spa pedicure. He said that we did have the spa pedicure since we sat in the massage chairs. He continued to say that if we had sat in the "other chairs" (the non-spa pedicure chairs where they do the manicures) that it would be the lower price. I told him that I was not paying the full price for just a basic pedicure only because we sat in "the special chair" and I wanted a refund back for the difference of the normal and spa pedicure on my friend's certificate. I also brought up the point that nobody said to us that we would only be getting a basic pedicure and be having to paying more. He was very set that he could not do anything for us and kept telling me that he was not the manager. I told him that I would like to speak with the manager but he was very adamant not to give me any more information - I almost felt like was not the first customer with this complaint. Anyway, some of the other women receiving pedicures in the spa chairs overheard our conversation and became outraged that they as well were paying deluxe service prices for basic services. Needless to say, I'm sure the little man had more problems with other customers after we checked out. We will not be coming back ever

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If it's possible to give this place zero stars, I would be more than obliged. I'm so disgusted with the service my friend and I received at this place. I have come to this nail salon a couple of times previously and never had any issues. I bought my girlfriend a gift certificate for a pedi-spa that they famously offer. This morning we went to use her certificate as well as additionally purchase a pedi-spa for myself. We got there at about 10am this morning (they open at 9:30am) and the place was pitch dark and closed. We ran a couple of errands and came back an hour later. Upon sitting in our chairs they brought over the soapy water buckets to soak our feet in. I thought this was a bit odd considering we were sitting in a pedi-spa chair that already has a built-in water basin for a foot bath. My pedicurist said it was something to do with health code. Our pedicures were short, only 20 min each and I was shocked how quickly they were turning over customers one by one. It's usually double the time with massage, exfoliation, hot towels, etc. I don't like complaining but I felt ripped off. I talked to the man behind the counter and said that this was NOT the spa pedicure. He said that we did have the spa pedicure since we sat in the massage chairs. He continued to say if we had sat in the "other chairs" (the non-spa pedicure chairs where they do the manicures) that it would be the lower price. He was very set that he could not do anything for us and kept saying that he was not the manager. I told him that I would like to speak with the manager but he was very adamant not to give me any more information - I felt like I was not the first customer with this complaint. Some of the other women receiving pedicures in the spa chairs overheard our conversation and became outraged that they as well were paying the extra charges too. I'm sure the little man had more problems with other customers after we checked out. We will not be coming back ever.

0
★☆☆☆☆

If it's possible to give this place zero stars, I would be more than obliged. I'm so disgusted with the service my friend and I received at this place. I have come to this nail salon a couple of times previously and never had any issues. I bought my girlfriend a gift certificate for a pedi-spa that they famously offer. This morning we went to use her certificate as well as additionally purchase a pedi-spa for myself. We got there at about 10am this morning (they open at 9:30am) and the place was pitch dark and closed. We ran a couple of errands and came back an hour later. Upon sitting in our chairs they brought over the soapy water buckets to soak our feet in. I thought this was a bit odd considering we were sitting in a pedi-spa chair that already has a built-in water basin for a foot bath. My pedicurist said it was something to do with health code. Our pedicures were short, only 20 min each and I was shocked how quickly they were turning over customers one by one. It's usually double the time with massage, exfoliation, hot towels, etc. I don't like complaining but I felt ripped off. I talked to the man behind the counter and said that this was NOT the spa pedicure. He said that we did have the spa pedicure since we sat in the massage chairs. He continued to say if we had sat in the "other chairs" (the non-spa pedicure chairs where they do the manicures) that it would be the lower price. He was very set that he could not do anything for us and kept saying that he was not the manager. I told him that I would like to speak with the manager but he was very adamant not to give me any more information - I felt like I was not the first customer with this complaint. Some of the other women receiving pedicures in the spa chairs overheard our conversation and became outraged that they as well were paying the extra charges too. I'm sure the little man had more problems with other customers after we checked out. We will not be coming back ever.

Pros: Location, Parking

Cons: Service, Value, Atmosphere

 

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