Optical Underground

★★★★☆
  • 280 Sutter St

    San Francisco, CA 94108

    Map & Directions
  • 415-982-5106

About Optical Underground

Hours
Mon-Fri 10am- 6:30pm Sat 10am-5:30pm

Arts & Entertainment

Arts & Entertainment
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4.2 5
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++Fantastic selection at amazing prices. Owner rocks. \r
\r
-Staff can be a little dingy but well intentioned. \r
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comments: \r
If you want glasses as stylish as chrome hearts, oliver peoples, paul smith, prodesign, and other fab

3
★★★★★

++Fantastic selection at amazing prices. Owner rocks. \r
\r
-Staff can be a little dingy but well intentioned. \r
\r
comments: \r
If you want glasses as stylish as chrome hearts, oliver peoples, paul smith, prodesign, and other fab

.

Everybody screws up once and a while and maybe I was it for them the day I came in. Anyway, I had the anti-reflective coating replaced twice and finally told them to just remove it. It scratched with even the most careful handling. (They forgot to tell me the first time not to use soap and water to clean it.) They were friendly and redid the lens twice without any hesitation. So I guess I'm panning their product not their service. I thought their prices and selection were good.

PROS: Price and selection good, in store service usually excellent
CONS: Product (coating) poor quality, took 2+weeks to get glasses made

2
★★☆☆☆

Everybody screws up once and a while and maybe I was it for them the day I came in. Anyway, I had the anti-reflective coating replaced twice and finally told them to just remove it. It scratched with even the most careful handling. (They forgot to tell me the first time not to use soap and water to clean it.) They were friendly and redid the lens twice without any hesitation. So I guess I'm panning their product not their service. I thought their prices and selection were good.

PROS: Price and selection good, in store service usually excellent
CONS: Product (coating) poor quality, took 2+weeks to get glasses made

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If you're looking for cheap, outdated frames, this is the place to go. If you want customer service, certainly avoid it. I ordered a pair of glasses there and it took over a month to get done right. The first time they put in the wrong

3
★★★★★

If you're looking for cheap, outdated frames, this is the place to go. If you want customer service, certainly avoid it. I ordered a pair of glasses there and it took over a month to get done right. The first time they put in the wrong

Pros: cheap

Cons: service, reliability

.

I love Optical Underground because every time I walk in the employee are all so nice and helpful. They immediately offer to clean the glasses I have on, help adjust so they fit perfectly and always give honest opinions on my new frame selections. Yeah, you may get in a pickle if you break your only pair 'cause they do not offer in and out service, but they offer quality at inexpensive prices.

4
★★★★☆

I love Optical Underground because every time I walk in the employee are all so nice and helpful. They immediately offer to clean the glasses I have on, help adjust so they fit perfectly and always give honest opinions on my new frame selections. Yeah, you may get in a pickle if you break your only pair 'cause they do not offer in and out service, but they offer quality at inexpensive prices.

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I probably would not return here unless I was looking for something very specific and it could only be found here. I have found that smaller optical suppliers or even larger chains have met my needs more efficiently and are more convenient. The prices seem a little higher and they don't seem to have a selection that is as practical as the other places I have been. The staff if friendly, experienced, and accomodating.

PROS: great staff
CONS: none enough selection

3
★★★☆☆

I probably would not return here unless I was looking for something very specific and it could only be found here. I have found that smaller optical suppliers or even larger chains have met my needs more efficiently and are more convenient. The prices seem a little higher and they don't seem to have a selection that is as practical as the other places I have been. The staff if friendly, experienced, and accomodating.

PROS: great staff
CONS: none enough selection

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