Spa On The Plaza

★★★★★
  • 201 Alvarado St

    Monterey, CA 93940

    Cross street: Downtown Monterey, Across from the Portola Plaza Hotel

    Map & Directions
  • 831-647-9000

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.

From the reception desk to the stylists, everyone there is professional and friendly. You won't find anyone with attitude here, just great, smart people who know what they're doing.

2
★★★★★

From the reception desk to the stylists, everyone there is professional and friendly. You won't find anyone with attitude here, just great, smart people who know what they're doing.

.

Actual Conversation: Me: Can you go a little deeper? I asked for deep tissue? MT: Sorry this is as deep as I can go... I just got out of school and I don't know how to do deep tissue very well... Me: Well can you go get someone one else that can? MT: No we don't do that... Front desk/owner wasn't helpful about it either and insisted I pay for deep tissue. I was all for paying for the massage but not the higher deep tissue rate when I didn't receive it. Will not return EVER or the one they own at the Marriott either!

0
★☆☆☆☆

Actual Conversation: Me: Can you go a little deeper? I asked for deep tissue? MT: Sorry this is as deep as I can go... I just got out of school and I don't know how to do deep tissue very well... Me: Well can you go get someone one else that can? MT: No we don't do that... Front desk/owner wasn't helpful about it either and insisted I pay for deep tissue. I was all for paying for the massage but not the higher deep tissue rate when I didn't receive it. Will not return EVER or the one they own at the Marriott either!

.

Robin did my massage and she too was absolutely amazing. She used just the right amount of pressure and was also very thorough. I'd definitely ask for her again too! They also had a steam room--this spa had everything I wanted!

2
★★★★★

Robin did my massage and she too was absolutely amazing. She used just the right amount of pressure and was also very thorough. I'd definitely ask for her again too! They also had a steam room--this spa had everything I wanted!

.

Great service & friendly staff. Will keep coming back! You are made to feel welcome as soon as you come in. Vanessa is wonderful!!!

2
★★★★★

Great service & friendly staff. Will keep coming back! You are made to feel welcome as soon as you come in. Vanessa is wonderful!!!

.

The facility is beautiful. Love the renovation! and Laurence has good pressure hands.

2
★★★★★

The facility is beautiful. Love the renovation! and Laurence has good pressure hands.

.

Both Valerie and Jennifer were the best. They have magical hands and were to considerate towards our desire to relax. My sister and I were in a tandem room celebrating the end of a grueling move!!

2
★★★★★

Both Valerie and Jennifer were the best. They have magical hands and were to considerate towards our desire to relax. My sister and I were in a tandem room celebrating the end of a grueling move!!

.

Jenn and Valerie took excellent care of my sister and me. I will definitely be back thanks to their great attention. Sona at the desk set the tone for the whole spa experience!

2
★★★★★

Jenn and Valerie took excellent care of my sister and me. I will definitely be back thanks to their great attention. Sona at the desk set the tone for the whole spa experience!

.

I went here for the first time when I was married. for a couples massage. After my divorce I needed a pick me up and called the Spa on my birthday (over two years ago). I was greeted nicely by the staff who answered the phone. I asked about waxing services along with massages. The girl on the phone was knowledgable and sweet and suggested I use their sauna/showers after getting a wax. I asked if they did Brazilians as I had not ever gotten one. Bikini wax yes but not the Full Monty. She quickly went into the aesthethician who provided that service, Liz.

2
★★★★★

I went here for the first time when I was married. for a couples massage. After my divorce I needed a pick me up and called the Spa on my birthday (over two years ago). I was greeted nicely by the staff who answered the phone. I asked about waxing services along with massages. The girl on the phone was knowledgable and sweet and suggested I use their sauna/showers after getting a wax. I asked if they did Brazilians as I had not ever gotten one. Bikini wax yes but not the Full Monty. She quickly went into the aesthethician who provided that service, Liz.

.

I have been going to Spa on the Plaza at least two times a year for more than 10 years. Every experience has exceeded my expectations. I always get a facial and a massage. The therapists are the best I have found and always seem to go the extra mile and spend a little extra time. There are many options closer to home but I have been disapointed too many times. I prefer to make the trek to Monterey to get the best.

2
★★★★★

I have been going to Spa on the Plaza at least two times a year for more than 10 years. Every experience has exceeded my expectations. I always get a facial and a massage. The therapists are the best I have found and always seem to go the extra mile and spend a little extra time. There are many options closer to home but I have been disapointed too many times. I prefer to make the trek to Monterey to get the best.

.

By far the best massage I've ever had. Very relaxing and just what my husband and I needed. Thank you!

2
★★★★★

By far the best massage I've ever had. Very relaxing and just what my husband and I needed. Thank you!

.

I went to this day spa around February of 2008 (before renovations took place) and had a wonderful massage treatment on that occasion. I did not return until after the renovations were complete - this visit was April 12th 2009 - and had an amazing athletic massage which included some stretching as well. I requested the coconut balm and it was a mild (not sun tan lotion smelling) aroma that was soothing and made my skin very smooth. The masseuse was very good, firm in all the sore spots (he did a great job figuring out where all the tension was). The staff were all professional, the facilities were clean and I left feeling relaxed and simultaneously rejeuvinated. I will definitely return.

2
★★★★★

I went to this day spa around February of 2008 (before renovations took place) and had a wonderful massage treatment on that occasion. I did not return until after the renovations were complete - this visit was April 12th 2009 - and had an amazing athletic massage which included some stretching as well. I requested the coconut balm and it was a mild (not sun tan lotion smelling) aroma that was soothing and made my skin very smooth. The masseuse was very good, firm in all the sore spots (he did a great job figuring out where all the tension was). The staff were all professional, the facilities were clean and I left feeling relaxed and simultaneously rejeuvinated. I will definitely return.

.

I loved this Spa. The atmosphere is very relaxing. First I had a massage that was very refreshing. The therapist asked me how I would like it to be performed and I really enjoyed every minute of it. I had a facial which was also incredible and I could finally find out a specialist's opinion about some issues that had been bothering me for a long time. I purchased some good products that will help my skin a lot! In the end I had a hairdo with a very talented stylist. I am very particular about my hairstyle, as I chose French coiffures that are pretty rare and hard to do. Even if this was probably the first time the stylist saw it, she did it exactly how I wanted it done....so I am very grateful about it. I would definitely come back to this Spa. The personnel were very welcoming, I loved the services, I like the interiors and the pool, which has a very nice garden around... I would recommend to everyone who wants to have a day at a spa.

2
★★★★★

I loved this Spa. The atmosphere is very relaxing. First I had a massage that was very refreshing. The therapist asked me how I would like it to be performed and I really enjoyed every minute of it. I had a facial which was also incredible and I could finally find out a specialist's opinion about some issues that had been bothering me for a long time. I purchased some good products that will help my skin a lot! In the end I had a hairdo with a very talented stylist. I am very particular about my hairstyle, as I chose French coiffures that are pretty rare and hard to do. Even if this was probably the first time the stylist saw it, she did it exactly how I wanted it done....so I am very grateful about it. I would definitely come back to this Spa. The personnel were very welcoming, I loved the services, I like the interiors and the pool, which has a very nice garden around... I would recommend to everyone who wants to have a day at a spa.

.

So me and the wife went to Monterey for the weekend from san jose and I decided to pamper her. She always goes to LaBelle in Palo Alto or Los Gatos spa for her facials. I decided to get her one at this place to suprise her. She was hesitant at first because she always goes to the same ladies, but we got a girl named Vanessa who took great care of her. Now my wife swears by this place and says she will start driving out to Monterey just to get her facials by Vanessa. She talked about it the whole ride home and loved the products Vanessa recommended, which suprised me since she has been ordering the same products from LaBelle for years now. So I would definitely recommend any guy who wants to pamper their wife or girl to try this place, it was worth every penny and still cheaper than LaBelle. So now she wants a monthly trip out to Monterey for her facial while I take the kids to the aquarium.

2
★★★★★

So me and the wife went to Monterey for the weekend from san jose and I decided to pamper her. She always goes to LaBelle in Palo Alto or Los Gatos spa for her facials. I decided to get her one at this place to suprise her. She was hesitant at first because she always goes to the same ladies, but we got a girl named Vanessa who took great care of her. Now my wife swears by this place and says she will start driving out to Monterey just to get her facials by Vanessa. She talked about it the whole ride home and loved the products Vanessa recommended, which suprised me since she has been ordering the same products from LaBelle for years now. So I would definitely recommend any guy who wants to pamper their wife or girl to try this place, it was worth every penny and still cheaper than LaBelle. So now she wants a monthly trip out to Monterey for her facial while I take the kids to the aquarium.

.

I recently spent time in Monterey and visited the Spa on the Plaza for the first time. The spa was just lovely! The treatments included soaks in a variety of tubs and the candle-lit ambience and new age music was very calming. The therapists were very skilled and professional, as was the staff. I enjoyed my body scrub, massage and steam treatments. I highly recommend this spa and cannot wait to make another visit to Monterey! For a truly peaceful and relaxing day, you ought to visit the Spa on the Plaza!

2
★★★★★

I recently spent time in Monterey and visited the Spa on the Plaza for the first time. The spa was just lovely! The treatments included soaks in a variety of tubs and the candle-lit ambience and new age music was very calming. The therapists were very skilled and professional, as was the staff. I enjoyed my body scrub, massage and steam treatments. I highly recommend this spa and cannot wait to make another visit to Monterey! For a truly peaceful and relaxing day, you ought to visit the Spa on the Plaza!

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A friend of mine suggested I get a massage here, as she said she had the best massage ever from a man named Lawrence. I decided to get one with him and, as my first massage, my expectations were way beyond exceeded! I admit I was really uncomfortable because it was a male massage therapist, but he made me feel so at ease! I've gone back to him multiple times and have never been disappointed with services or with any of the staff! It's a wonderful place to go to relax and there's so many choices of services. I can't wait to try more!!! :)

2
★★★★★

A friend of mine suggested I get a massage here, as she said she had the best massage ever from a man named Lawrence. I decided to get one with him and, as my first massage, my expectations were way beyond exceeded! I admit I was really uncomfortable because it was a male massage therapist, but he made me feel so at ease! I've gone back to him multiple times and have never been disappointed with services or with any of the staff! It's a wonderful place to go to relax and there's so many choices of services. I can't wait to try more!!! :)

.

Tamara!!! Fantastic Massage. She has a very gentle and relaxing spirit, and is very skilled at her work.

2
★★★★★

Tamara!!! Fantastic Massage. She has a very gentle and relaxing spirit, and is very skilled at her work.

.

Spa on the Plaza is a stones throw from Fisherman's Wharf. They offered the best packages for the area (I checked!). Very nicely decorated, Zen elegance, clean, peaceful, helpful knowledgeable staff. The package I purchased included an aromatheropy jacuzzi bubble bath, light body brush, mud wrap w/foot massage, rinse and full body massge. I upgraded the massage to sports (+$10.00) which was totally worth it. Make sure to reserve the sauna when you check in. The whole experience was what you want when you're on vacation. The Spa on the Plaza is now a permanent fixture on my "To Do" list when visiting Monterey.

2
★★★★★

Spa on the Plaza is a stones throw from Fisherman's Wharf. They offered the best packages for the area (I checked!). Very nicely decorated, Zen elegance, clean, peaceful, helpful knowledgeable staff. The package I purchased included an aromatheropy jacuzzi bubble bath, light body brush, mud wrap w/foot massage, rinse and full body massge. I upgraded the massage to sports (+$10.00) which was totally worth it. Make sure to reserve the sauna when you check in. The whole experience was what you want when you're on vacation. The Spa on the Plaza is now a permanent fixture on my "To Do" list when visiting Monterey.

.

I checked all over for a good spa to visit during our stay in the Monterey/Carmel area. After reading reviews and visiting the spas websites, I chose Spa on the Plaza. Boy was I glad I did. The interior is terrific and beautifully appointed. There is a large changing room with lockers (robe and slippers), showers and amenities. The quiet area is good to relax in both before and after your treatment. I had the mud wrap which started with a nice warm bath soak followed by the wrap. But, the best part was the massage I got from Ottie who really knows her stuff! I had a few aches in my low back and upper right shoulder. She has just the right amount of strength followed by an even stroke that soothed these areas. I was very pleased with her technique and came away from the massage just as I had intended!

2
★★★★★

I checked all over for a good spa to visit during our stay in the Monterey/Carmel area. After reading reviews and visiting the spas websites, I chose Spa on the Plaza. Boy was I glad I did. The interior is terrific and beautifully appointed. There is a large changing room with lockers (robe and slippers), showers and amenities. The quiet area is good to relax in both before and after your treatment. I had the mud wrap which started with a nice warm bath soak followed by the wrap. But, the best part was the massage I got from Ottie who really knows her stuff! I had a few aches in my low back and upper right shoulder. She has just the right amount of strength followed by an even stroke that soothed these areas. I was very pleased with her technique and came away from the massage just as I had intended!

.

Staff was very genuine, awesome attitudes. Phone service while book was very informative, excellent. Beautiful staff for a great experience.

2
★★★★★

Staff was very genuine, awesome attitudes. Phone service while book was very informative, excellent. Beautiful staff for a great experience.

.

You have everything from Q-tips to hairspray...excellent + very thoughtful

2
★★★★★

You have everything from Q-tips to hairspray...excellent + very thoughtful

.

Itook advantage of a package that included the room rate, a facial and a massage last month. It was definitely worth it! My esthetician, Vanessa, was very friendly and my skin looked and felt fantastic afterward. I think it actually glowed. My massage therapist, Roy, is also one of the owners. He was absolutely amazing. I have had many massages at spas and I honestly must say that was the best massage I have EVER gotten. The next time I visit Monterey, I will definitely book an appointment with Roy!

2
★★★★★

Itook advantage of a package that included the room rate, a facial and a massage last month. It was definitely worth it! My esthetician, Vanessa, was very friendly and my skin looked and felt fantastic afterward. I think it actually glowed. My massage therapist, Roy, is also one of the owners. He was absolutely amazing. I have had many massages at spas and I honestly must say that was the best massage I have EVER gotten. The next time I visit Monterey, I will definitely book an appointment with Roy!

.

This was the first spa I have ever went to. I got the India Spa day, and I spent about three or so hours. I cannot remember who massaged me, but she was the sweetest woman, who made sure I was very comfortable and let me talk about all the stuff that had been bothering me... so not only did she get all the knots out of my back, but she helped me get a lot off of my chest. The facial was amazing. The complimentary milk lotion smelled wonderful. The only thing I didn't like was having to leave!

2
★★★★★

This was the first spa I have ever went to. I got the India Spa day, and I spent about three or so hours. I cannot remember who massaged me, but she was the sweetest woman, who made sure I was very comfortable and let me talk about all the stuff that had been bothering me... so not only did she get all the knots out of my back, but she helped me get a lot off of my chest. The facial was amazing. The complimentary milk lotion smelled wonderful. The only thing I didn't like was having to leave!

.

This was the first spa I have ever went to. I got the India Spa day, and I spent about three or so hours. I cannot remember who massaged me, but she was the sweetest woman, who made sure I was very comfortable and let me talk about all the stuff that had been bothering me... so not only did she get all the knots out of my back, but she helped me get a lot off of my chest. The facial was amazing. The complimentary milk lotion smelled wonderful. The only thing I didn't like was having to leave!

2
★★★★★

This was the first spa I have ever went to. I got the India Spa day, and I spent about three or so hours. I cannot remember who massaged me, but she was the sweetest woman, who made sure I was very comfortable and let me talk about all the stuff that had been bothering me... so not only did she get all the knots out of my back, but she helped me get a lot off of my chest. The facial was amazing. The complimentary milk lotion smelled wonderful. The only thing I didn't like was having to leave!

.

Over the top is the only words I can even begin to express about my recent experience at the Spa on the Plaza. Two years ago I gifted my daughter who lives in Brooklyn, New York to a day of pampering for her birthday, She was 7 months pregnant and had the special Package for women who have special considerations due to their enlarging stomach. Marah had such an amazing experience and felt so nurtured and pampered that when she returned again this year I decided to gift us both with a Sunday afternoon Day of Relaxation and Revitalization. (We both felt like Life had run over us...........)First of all the Transformation of the new remodel is unbelievable. IT is the most beautiful Spa I have been in...We were both amazed and delighted at the complete transformation. Everywhere you look you feel serene, like you are in a Zen Picture with no sense of time, just a sense of peace and well-being. We loved hanging out in the new waiting area, in our robe and slippers, sipping tea, and just BEING......The greatest transformation was the treatments. We both indulged in having a facial, with our feets and hands being dipped in paraffin.......incredible massages, Marah said that was the best massage she ever had.........and the final which I highly recommend Soaking in the oversized Soaking Tub. We both walked out of there in an altered state ..........our faces, hearts and spirits opened up..........The staff was wonderful and I would say a complete transformation for both the giver and receiver........I highly recommend this as a gift to a loved one, it is beyond any material gift.... the gift of returning to yourself.........and I would include yourself also as loved one.....

2
★★★★★

Over the top is the only words I can even begin to express about my recent experience at the Spa on the Plaza. Two years ago I gifted my daughter who lives in Brooklyn, New York to a day of pampering for her birthday, She was 7 months pregnant and had the special Package for women who have special considerations due to their enlarging stomach. Marah had such an amazing experience and felt so nurtured and pampered that when she returned again this year I decided to gift us both with a Sunday afternoon Day of Relaxation and Revitalization. (We both felt like Life had run over us...........)First of all the Transformation of the new remodel is unbelievable. IT is the most beautiful Spa I have been in...We were both amazed and delighted at the complete transformation. Everywhere you look you feel serene, like you are in a Zen Picture with no sense of time, just a sense of peace and well-being. We loved hanging out in the new waiting area, in our robe and slippers, sipping tea, and just BEING......The greatest transformation was the treatments. We both indulged in having a facial, with our feets and hands being dipped in paraffin.......incredible massages, Marah said that was the best massage she ever had.........and the final which I highly recommend Soaking in the oversized Soaking Tub. We both walked out of there in an altered state ..........our faces, hearts and spirits opened up..........The staff was wonderful and I would say a complete transformation for both the giver and receiver........I highly recommend this as a gift to a loved one, it is beyond any material gift.... the gift of returning to yourself.........and I would include yourself also as loved one.....

.

I go in to Spa on the Plaza twice a week to get my eyebrows done and love every second. Sylvie is amazing when it comes to doing eyebrows she does wonders!!!! Also everyone at the spa was so kind they have made it feel like my second home. I highly recommend this Spa for any kind of treatments!!!

2
★★★★★

I go in to Spa on the Plaza twice a week to get my eyebrows done and love every second. Sylvie is amazing when it comes to doing eyebrows she does wonders!!!! Also everyone at the spa was so kind they have made it feel like my second home. I highly recommend this Spa for any kind of treatments!!!

.

1. best customer service 2. beautiful facility 3. relaxing steam rooms, hot tub and pool 4. central to everything 5. Highly recommended!!!!

2
★★★★★

1. best customer service 2. beautiful facility 3. relaxing steam rooms, hot tub and pool 4. central to everything 5. Highly recommended!!!!

.

I've been going to Spa on the Plaza for years and find myself defensive of this wonderful business. I am a local and a regular client. I am always impressed with the Front Desk staff and all the Therapists I've gone to over the years, especially Tamara, Liz, Lauren and Charles. They are under remodel, because the Hotel is expanding their whole place. The started construction in January, not several months! I think they have done a fabulous job accommodating all their clients with all the craziness I'm sure they are going through. The rooms they temporarily have in the hotel and large and have private bathrooms. I think the quality of a spa is in the Therapists, not the gift cards or remodel confusion. I think they deserve some good comments because the frivolous complaints below do not correctly describe the Spa. I would recommend this spa to anyone. The whole staff greets me by my first name and the Front Desk is always a pleasure to speak to. They have the best skin care lines and I love the Color science makeup.

2
★★★★★

I've been going to Spa on the Plaza for years and find myself defensive of this wonderful business. I am a local and a regular client. I am always impressed with the Front Desk staff and all the Therapists I've gone to over the years, especially Tamara, Liz, Lauren and Charles. They are under remodel, because the Hotel is expanding their whole place. The started construction in January, not several months! I think they have done a fabulous job accommodating all their clients with all the craziness I'm sure they are going through. The rooms they temporarily have in the hotel and large and have private bathrooms. I think the quality of a spa is in the Therapists, not the gift cards or remodel confusion. I think they deserve some good comments because the frivolous complaints below do not correctly describe the Spa. I would recommend this spa to anyone. The whole staff greets me by my first name and the Front Desk is always a pleasure to speak to. They have the best skin care lines and I love the Color science makeup.

.

Kate was outstanding and excellent.

2
★★★★★

Kate was outstanding and excellent.

.

Paula is highly trained, observant, and friendly. I loved her

2
★★★★★

Paula is highly trained, observant, and friendly. I loved her

.

Relaxed, Soothing Atmosphere

2
★★★★★

Relaxed, Soothing Atmosphere

.

I think the massage was much better than similar massages elsewhere. I look forward to returning when the new spa is open

2
★★★★★

I think the massage was much better than similar massages elsewhere. I look forward to returning when the new spa is open

.

Very friendly and accommodating. Very efficient and responsive. Lawrence was Great!!

2
★★★★★

Very friendly and accommodating. Very efficient and responsive. Lawrence was Great!!

.

Paula was amazing. She was very thorough and attentive

2
★★★★★

Paula was amazing. She was very thorough and attentive

.

Paula was exceptional. She is so skilled professional and such a healer. A beautiful spirit!

2
★★★★★

Paula was exceptional. She is so skilled professional and such a healer. A beautiful spirit!

.

Over the top is the only words I can even begin to express about my recent experience at the
Spa on the Plaza.
Two years ago I gifted my daughter who lives in Brooklyn, New York to a day of pampering for her birthday, She was 7 months pregnant and had the special Package for women who have special considerations due to their enlarging stomach. Marah had such an amazing experience and felt so nurtured and pampered that when she returned again this year I decided to gift us both with a Sunday afternoon Day of Relaxation and Revitalization. (We both felt like Life had run over us...........)
First of all the Transformation of the new remodel is unbelievable. IT is the most
beautiful Spa I have been in...We were both amazed and delighted at the complete transformation. Everywhere you look you feel serene, like you are in a Zen Picture
with no sense of time, just a sense of peace and well-being. We loved hanging out in the
new waiting area, in our robe and slippers, sipping tea, and just BEING......
The greatest transformation was the treatments. We both indulged in having a facial,
with our feets and hands being dipped in paraffin.......incredible massages, Marah
said that was the best massage she ever had.........and the final which I highly recommend
Soaking in the oversized Soaking Tub. We both walked out of there in an altered
state ..........our faces, hearts and spirits opened up..........The staff was wonderful
and I would say a complete transformation for both the giver and receiver........
I highly recommend this as a gift to a loved one, it is beyond any material gift....
the gift of returning to yourself.........and I would include yourself also as loved one.....

2
★★★★★

Over the top is the only words I can even begin to express about my recent experience at the
Spa on the Plaza.
Two years ago I gifted my daughter who lives in Brooklyn, New York to a day of pampering for her birthday, She was 7 months pregnant and had the special Package for women who have special considerations due to their enlarging stomach. Marah had such an amazing experience and felt so nurtured and pampered that when she returned again this year I decided to gift us both with a Sunday afternoon Day of Relaxation and Revitalization. (We both felt like Life had run over us...........)
First of all the Transformation of the new remodel is unbelievable. IT is the most
beautiful Spa I have been in...We were both amazed and delighted at the complete transformation. Everywhere you look you feel serene, like you are in a Zen Picture
with no sense of time, just a sense of peace and well-being. We loved hanging out in the
new waiting area, in our robe and slippers, sipping tea, and just BEING......
The greatest transformation was the treatments. We both indulged in having a facial,
with our feets and hands being dipped in paraffin.......incredible massages, Marah
said that was the best massage she ever had.........and the final which I highly recommend
Soaking in the oversized Soaking Tub. We both walked out of there in an altered
state ..........our faces, hearts and spirits opened up..........The staff was wonderful
and I would say a complete transformation for both the giver and receiver........
I highly recommend this as a gift to a loved one, it is beyond any material gift....
the gift of returning to yourself.........and I would include yourself also as loved one.....

Pros: The Space itself, The staff, The treatments and possibilities

Cons: Possibly The price.....however it is a small price to return to your essence

.

The services are top-notch, so even if paying a little more, it can be worth it. I recently had a massage and body wrap after a month oversees and I did need it. Very comfortable.

4
★★★★☆

The services are top-notch, so even if paying a little more, it can be worth it. I recently had a massage and body wrap after a month oversees and I did need it. Very comfortable.

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.

I go in to Spa on the Plaza twice a week to get my eyebrows done and love every second. Sylvie is amazing when it comes to doing eyebrows she does wonders!!!! Also everyone at the spa was so kind they have made it feel like my second home. I highly recommend this Spa for any kind of treatments!!!

2
★★★★★

I go in to Spa on the Plaza twice a week to get my eyebrows done and love every second. Sylvie is amazing when it comes to doing eyebrows she does wonders!!!! Also everyone at the spa was so kind they have made it feel like my second home. I highly recommend this Spa for any kind of treatments!!!

Pros: Every Detail!!!

.

Ok... I'm a little disappointed in the reviews I've read about this place. I moved to the area a little over a year ago and finding a new person to perform a brazillian wax is more than a challenge and not something you want to chance. I tried a few spas in the area and never felt comfortable or satisfied for the price I paid. A co-worker recommended Spa on the Plaza to me so I decided to try it out. Not only did I get the best brazillian of my life but it was also about $20 cheaper than other local places I had tried. If anyone is looking for a recommendation Liz at Spa on the Plaza holds the title for best waxing services, by far!! And in response to those complaining about the remodel, I actually enjoyed having my own private bathroom and I was thrilled they did not close the spa during the remodel because I would have been left searching for ANOTHER new esthetician. Speaking of other esthetician's, I had a facial at Quail Lodge, the esthetician and the price cannot beat what I have experienced at Spa on the Plaza. I wish that those who have had not so pleasant experiences there will rethink visiting them.
I left one part out, my first visit to Spa on the Plaza was to an Esthetician named Lauren. She left me bruised below!!! I gave the Spa another chance and found Liz. To the spas benefit, Lauren doesn't work there any longer.

2
★★★★★

Ok... I'm a little disappointed in the reviews I've read about this place. I moved to the area a little over a year ago and finding a new person to perform a brazillian wax is more than a challenge and not something you want to chance. I tried a few spas in the area and never felt comfortable or satisfied for the price I paid. A co-worker recommended Spa on the Plaza to me so I decided to try it out. Not only did I get the best brazillian of my life but it was also about $20 cheaper than other local places I had tried. If anyone is looking for a recommendation Liz at Spa on the Plaza holds the title for best waxing services, by far!! And in response to those complaining about the remodel, I actually enjoyed having my own private bathroom and I was thrilled they did not close the spa during the remodel because I would have been left searching for ANOTHER new esthetician. Speaking of other esthetician's, I had a facial at Quail Lodge, the esthetician and the price cannot beat what I have experienced at Spa on the Plaza. I wish that those who have had not so pleasant experiences there will rethink visiting them.
I left one part out, my first visit to Spa on the Plaza was to an Esthetician named Lauren. She left me bruised below!!! I gave the Spa another chance and found Liz. To the spas benefit, Lauren doesn't work there any longer.

Pros: Liz, location, price, remodeled and gorgeous

.

1. best customer service

2. beautiful facility

3. relaxing steam rooms, hot tub and pool

4. central to everything

5. Highly recommended!!!!

2
★★★★★

1. best customer service

2. beautiful facility

3. relaxing steam rooms, hot tub and pool

4. central to everything

5. Highly recommended!!!!

Pros: all pros

Cons: pool should be bigger

.

The front desk staff was rude and selective in who they helped. No one said a word to me after I checked in (10 minutes early). The staff began texting friends and conversating with other (late) patrons. The front desk girl seemed annoyed when I asked about my massage that was already over 15 minutes late. When my massage therapist finally did arrive, SHE was a HE! When I told the staff of this mix-up, the front desk attendant angrily informed me of MY mistake and that I, indeed, had requested a male! I most certainly had not! I had recently undergone surgery and was embarrassed of my healing scars- I was very specific in requesting a female therapist. After realizing I was not getting anywhere with her I reluctantly agreed to have my massage with the mediocre male therapist. After I was escorted to the converted hotel room I couldn't relax due to all of the street noise, the staff members laughing in the halls, the slamming of doors, and the cry of babies being dragged around by confused parents hastily trying to find their hotel rooms. Needless to say, it was an unpleasant experience. Unfortunately, it didn't stop there! When I received my credit card statement at the end of the month, the spa had charged me double the price. I was not unkind when I called and asked for a refund and was told I would be contacted the next day by someone in the office who could confirm the charge and reverse it. I was however VERY unkind when after TWO billing cycles and numerous phone calls I had still not been contacted, much less refunded! It was only after I sent management a letter threatening to take legal action did I get a refund of my money and a promotional card offering 10% off my next service- Sunday through Thursday, of course! No one from management actually spoke to me- EVER! What a joke! That entire "spa" is a joke. They have a saving grace in that Lauren. That woman knows her skincare and if it wasn't for her I would have written that place off a long time ago!

0
★☆☆☆☆

The front desk staff was rude and selective in who they helped. No one said a word to me after I checked in (10 minutes early). The staff began texting friends and conversating with other (late) patrons. The front desk girl seemed annoyed when I asked about my massage that was already over 15 minutes late. When my massage therapist finally did arrive, SHE was a HE! When I told the staff of this mix-up, the front desk attendant angrily informed me of MY mistake and that I, indeed, had requested a male! I most certainly had not! I had recently undergone surgery and was embarrassed of my healing scars- I was very specific in requesting a female therapist. After realizing I was not getting anywhere with her I reluctantly agreed to have my massage with the mediocre male therapist. After I was escorted to the converted hotel room I couldn't relax due to all of the street noise, the staff members laughing in the halls, the slamming of doors, and the cry of babies being dragged around by confused parents hastily trying to find their hotel rooms. Needless to say, it was an unpleasant experience. Unfortunately, it didn't stop there! When I received my credit card statement at the end of the month, the spa had charged me double the price. I was not unkind when I called and asked for a refund and was told I would be contacted the next day by someone in the office who could confirm the charge and reverse it. I was however VERY unkind when after TWO billing cycles and numerous phone calls I had still not been contacted, much less refunded! It was only after I sent management a letter threatening to take legal action did I get a refund of my money and a promotional card offering 10% off my next service- Sunday through Thursday, of course! No one from management actually spoke to me- EVER! What a joke! That entire "spa" is a joke. They have a saving grace in that Lauren. That woman knows her skincare and if it wasn't for her I would have written that place off a long time ago!

Pros: Lauren

Cons: Everything and everyone else!

.

The remodeling is a pain, but if you are like me, you are just going for a great facial--the ambiance is just bonus, right? I've been seeing Liz for about a year now, and after each facial my skin is always glowing for days and days. She's just super fabulous. After I started seeing her, I started receiving so many compliments on my skin.

I understand the concerns out tardiness...when I first started going to Spa on the Plaza, I had to wait forever for Lauren. However, in her defense, she gives amazing facials...and does FANTASTIC eyebrows. If you are patient, she is worth the wait.

I trust the gals there, they knows tons about skin care, and always make me feel welcome.

I highly recommend!

2
★★★★★

The remodeling is a pain, but if you are like me, you are just going for a great facial--the ambiance is just bonus, right? I've been seeing Liz for about a year now, and after each facial my skin is always glowing for days and days. She's just super fabulous. After I started seeing her, I started receiving so many compliments on my skin.

I understand the concerns out tardiness...when I first started going to Spa on the Plaza, I had to wait forever for Lauren. However, in her defense, she gives amazing facials...and does FANTASTIC eyebrows. If you are patient, she is worth the wait.

I trust the gals there, they knows tons about skin care, and always make me feel welcome.

I highly recommend!

Pros: glowing skin

Cons: kinda pricey, but worth it!

.

I've read the comments below and am baffled by these customers. I've been going to Spa on the Plaza for years and find myself defensive of this wonderful business. I am a local and a regular client. I am always impressed with the Front Desk staff and all the Therapists I've gone to over the years, especially Tamara, Liz, Lauren and Charles. They are under remodel, because the Hotel is expanding their whole place. The started construction in January, not several months! I think they have done a fabulous job accomodating all their clients with all the craziness I'm sure they are going through. The rooms they temporarily have in the hotel and large and have private bathrooms. I think the quality of a spa is in the Therapists, not the gift cards or remodel confusion. I think they deserve some good comments because the frivolous complaints below do not correctly describe the Spa. I would reccomend this spa to anyone. The whole staff greets me by my first name and the Front Desk is always a pleasure to speak to. They have the best skin care lines and I love the Colorscience makeup.

2
★★★★★

I've read the comments below and am baffled by these customers. I've been going to Spa on the Plaza for years and find myself defensive of this wonderful business. I am a local and a regular client. I am always impressed with the Front Desk staff and all the Therapists I've gone to over the years, especially Tamara, Liz, Lauren and Charles. They are under remodel, because the Hotel is expanding their whole place. The started construction in January, not several months! I think they have done a fabulous job accomodating all their clients with all the craziness I'm sure they are going through. The rooms they temporarily have in the hotel and large and have private bathrooms. I think the quality of a spa is in the Therapists, not the gift cards or remodel confusion. I think they deserve some good comments because the frivolous complaints below do not correctly describe the Spa. I would reccomend this spa to anyone. The whole staff greets me by my first name and the Front Desk is always a pleasure to speak to. They have the best skin care lines and I love the Colorscience makeup.

Pros: Parking, Staff, Therapists

Cons: none

.

I also had a very bad expierience at Spa on the Plaza! My first impression: I opened the frontdoor of old spa and male-owner rudely scream "WE'RE CLOSED"! There was no sinage indicating they were closed, even if there were, rude behavior was unacceptable. As I was leaving, another lady(manager) asked if she could help me. I told her I wanted to buy a gift certificate for my wife. She lead me to new spa,kindly explaining about the improvements they were starting. She apoligized for male-owner screaming at me,I showed up on the first day of their remodel. I was not sure if I wanted to buy anything after the treatment I received from male-owner but felt obligated as manager went out of her way to help me. She introduced me to female-owner and said she would help me with my purchase! Female owner was helpful, nice and obviously grateful for my business. I felt better. When my wife arrived she was not impressed. She was cold and felt akward from the 1st minute. Her facial started 35 minutes late and therefore her massage was cut short. When she asked, her masseuse explained "that was the plan, but because you were late, I had to cut you short." I could understand had it been my wifes fault, but it wasn't. She was late because her facial began late! My wife was instructed to downstairs to pay for her services. No surprise, her giftcard did not work, it was not activated! She had to pay with her creditcard! The next day, I called the manager, she apoligized and credited my wifes card. A few days later we recieved a letter inviting my wife back for a complimentary manicure. I called to thank manager and male owner answered the phone.I asked to speak with the manager his reply was "I had to fire her because she was incompetant" I asked to speak with the female-owner his reply was "she is no longer apart of the business." My opinion is the manager and female-owner were the only competant people there! Male owner is rude and unprofessional! I do not recommend this spa.

0
★☆☆☆☆

I also had a very bad expierience at Spa on the Plaza! My first impression: I opened the frontdoor of old spa and male-owner rudely scream "WE'RE CLOSED"! There was no sinage indicating they were closed, even if there were, rude behavior was unacceptable. As I was leaving, another lady(manager) asked if she could help me. I told her I wanted to buy a gift certificate for my wife. She lead me to new spa,kindly explaining about the improvements they were starting. She apoligized for male-owner screaming at me,I showed up on the first day of their remodel. I was not sure if I wanted to buy anything after the treatment I received from male-owner but felt obligated as manager went out of her way to help me. She introduced me to female-owner and said she would help me with my purchase! Female owner was helpful, nice and obviously grateful for my business. I felt better. When my wife arrived she was not impressed. She was cold and felt akward from the 1st minute. Her facial started 35 minutes late and therefore her massage was cut short. When she asked, her masseuse explained "that was the plan, but because you were late, I had to cut you short." I could understand had it been my wifes fault, but it wasn't. She was late because her facial began late! My wife was instructed to downstairs to pay for her services. No surprise, her giftcard did not work, it was not activated! She had to pay with her creditcard! The next day, I called the manager, she apoligized and credited my wifes card. A few days later we recieved a letter inviting my wife back for a complimentary manicure. I called to thank manager and male owner answered the phone.I asked to speak with the manager his reply was "I had to fire her because she was incompetant" I asked to speak with the female-owner his reply was "she is no longer apart of the business." My opinion is the manager and female-owner were the only competant people there! Male owner is rude and unprofessional! I do not recommend this spa.

Pros: Parking, female owner

Cons: male owner, cold

.

To say this experience was utterly disappointing is putting it mildly.

This place is under construction and has been for several months. The new spa is supposedly due to be finished in April. The temporary hotel room setup is completely lacking in ambiance and there are no aromatherapy bath treatments available.

Furthermore, there were two of us who went for massages and neither of us were impressed with the service. Definitely sub-par work - I've had a massage from a beginning student who did far better. We both agreed it just seemed like they were continually rubbing lotion into our backs without doing any manipulation of the muscles. My partner actually said they slept worse the night after the service than before.
But this is not the worst part.

I received a manicure from Jessica, who is a very sweet girl. But I have to be honest... I know 6-year-olds who could have done a better job. My nails were filed all uneven, she never did ANYTHING with my cuticles (I know some places refuse to cut them, but she didn't put oil on them, push them back.... nothing), and my nail beds apparently had fuzz from the cotton on them before she polished which created an interesting textured look I would prefer to have done without. I have seriously never witnessed a worse polishing job, even from a child. She just slapped the color on there all uneven, so in some cases it was on my skin and on others it was only on 3/4 of the nail.

Not wanting to make a fuss since I was otherwise enjoying my stay I decided not to make a big deal out of it and instead just post my review here for others to see. The Spa at The Plaza has apparently received "Spa of the Year" awards in Monterey for many years but the last was in '06. I can't help but think that they are possibly under new management or the previous staff left as I cannot believe it would have received such accolades with the services we witnessed there recently.

0
★☆☆☆☆

To say this experience was utterly disappointing is putting it mildly.

This place is under construction and has been for several months. The new spa is supposedly due to be finished in April. The temporary hotel room setup is completely lacking in ambiance and there are no aromatherapy bath treatments available.

Furthermore, there were two of us who went for massages and neither of us were impressed with the service. Definitely sub-par work - I've had a massage from a beginning student who did far better. We both agreed it just seemed like they were continually rubbing lotion into our backs without doing any manipulation of the muscles. My partner actually said they slept worse the night after the service than before.
But this is not the worst part.

I received a manicure from Jessica, who is a very sweet girl. But I have to be honest... I know 6-year-olds who could have done a better job. My nails were filed all uneven, she never did ANYTHING with my cuticles (I know some places refuse to cut them, but she didn't put oil on them, push them back.... nothing), and my nail beds apparently had fuzz from the cotton on them before she polished which created an interesting textured look I would prefer to have done without. I have seriously never witnessed a worse polishing job, even from a child. She just slapped the color on there all uneven, so in some cases it was on my skin and on others it was only on 3/4 of the nail.

Not wanting to make a fuss since I was otherwise enjoying my stay I decided not to make a big deal out of it and instead just post my review here for others to see. The Spa at The Plaza has apparently received "Spa of the Year" awards in Monterey for many years but the last was in '06. I can't help but think that they are possibly under new management or the previous staff left as I cannot believe it would have received such accolades with the services we witnessed there recently.

Pros: Location if staying downtown

Cons: Poorly skilled staff, no ambiance

.

I was unpleasantly surprised. I did not know the Spa was undergoing construction. Had I know this, and that they were not offering a discount, I would have gone elsewhere.

I made an appointment for a 50 minute massage. I love going to a spa and feel the ambience is part of the experience. I love to lounge drinking tea or cucumber water in a plush robe while the soothing sounds of zen music lull my stress away. Maybe a nice relaxation room dimly lit filled with soothing aromas.

If you like that to, do not go here for a treatment!

There is no spa, the hotel has given them some rooms to use while they are doing construction. Once you check in, your therapist comes to get you, takes you outside to another hotel entrance. You then walk up a rundown gross stairway to the second floor of a hotel. There are a line of hotel rooms where beds have been removed and massage tables were brought in.

No plush robes, no relaxation room. Not even any tea! There were some dixie cups and a water dispenser. To top things off, I could here people on the street below!! Cell phones ringing, children screaming and people talking.

To top things off, my masseuse had bad breath. I mean, come on.

Maybe after construction is complete, their new facility will be wonderful? Until then, I strongly recommend you go elsewhere. This spa is just a massage, not an experience.

1
★★☆☆☆

I was unpleasantly surprised. I did not know the Spa was undergoing construction. Had I know this, and that they were not offering a discount, I would have gone elsewhere.

I made an appointment for a 50 minute massage. I love going to a spa and feel the ambience is part of the experience. I love to lounge drinking tea or cucumber water in a plush robe while the soothing sounds of zen music lull my stress away. Maybe a nice relaxation room dimly lit filled with soothing aromas.

If you like that to, do not go here for a treatment!

There is no spa, the hotel has given them some rooms to use while they are doing construction. Once you check in, your therapist comes to get you, takes you outside to another hotel entrance. You then walk up a rundown gross stairway to the second floor of a hotel. There are a line of hotel rooms where beds have been removed and massage tables were brought in.

No plush robes, no relaxation room. Not even any tea! There were some dixie cups and a water dispenser. To top things off, I could here people on the street below!! Cell phones ringing, children screaming and people talking.

To top things off, my masseuse had bad breath. I mean, come on.

Maybe after construction is complete, their new facility will be wonderful? Until then, I strongly recommend you go elsewhere. This spa is just a massage, not an experience.

Pros: Parking

Cons: No relaxation area, can hear the street noise, not a real spa due to construction, not relaxing, only fair service

 

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