Best Buy

★☆☆☆☆
  • 4820 Dublin Blvd

    Dublin, CA 94568

    Map & Directions
  • 925-829-7041

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Hours
M-W 10am-9pm, Th 5pm-1am, F-Sa 10am-9pm, Su 10am-8pm
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Hot Deals on Electronics

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Magnolia Design Center Products
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    .

    Best Buy has replaced Fry's as the worlds worst retailer. Being questioned and doubted by blissfully ignorant staff regarding an items failure to function properly. Being charged a 15% restocking fee for the pleasure of enduring such idiocy.

    I once accompanied a friend on a similar return. When he calmly asked why the obviously brain dead girl at the return desk was questioning him regarding the items failure to function properly she said, "I don't have to stand for that tone from you". My friend chuckled and replied, "excuse me?" She simply replied that she was going to get her manager. We both thought perfect, one less idiot to deal with. After waiting ten minutes, and the line growing to 4 times its size at our arrival, the 'manager' finally showed up. The acne on his face betrayed his age and the apparent lack of qualifications to assume the position of 'manager' at Best Buy. However, still thinking our problems behind us we were stunned when his first words were "I'm told you verbally accosted one of my employees". Our jaws dropped, and despite appealing the the growing queue of people behind us assuring him nothing of the sort occurred, we were told to leave the store or the cops would be called. Still needing to complete the return we told him we would be happy to await the police, or he could just process the return. Stymied by us calling his bluff, he completed the transaction in silence. Him letting a crush on a barely post pubescent little girl cost Best Buy one customer that day.

    I'm sad to say it took me one more trip to realize what a terrible operation they have going. Terrible, incompetent service, higher prices, poorer selection, how are they still in business?

    1
    ★☆☆☆☆

    Best Buy has replaced Fry's as the worlds worst retailer. Being questioned and doubted by blissfully ignorant staff regarding an items failure to function properly. Being charged a 15% restocking fee for the pleasure of enduring such idiocy.

    I once accompanied a friend on a similar return. When he calmly asked why the obviously brain dead girl at the return desk was questioning him regarding the items failure to function properly she said, "I don't have to stand for that tone from you". My friend chuckled and replied, "excuse me?" She simply replied that she was going to get her manager. We both thought perfect, one less idiot to deal with. After waiting ten minutes, and the line growing to 4 times its size at our arrival, the 'manager' finally showed up. The acne on his face betrayed his age and the apparent lack of qualifications to assume the position of 'manager' at Best Buy. However, still thinking our problems behind us we were stunned when his first words were "I'm told you verbally accosted one of my employees". Our jaws dropped, and despite appealing the the growing queue of people behind us assuring him nothing of the sort occurred, we were told to leave the store or the cops would be called. Still needing to complete the return we told him we would be happy to await the police, or he could just process the return. Stymied by us calling his bluff, he completed the transaction in silence. Him letting a crush on a barely post pubescent little girl cost Best Buy one customer that day.

    I'm sad to say it took me one more trip to realize what a terrible operation they have going. Terrible, incompetent service, higher prices, poorer selection, how are they still in business?

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    .

    Dreadful customer service. They will tell you any old lie about the product to get you to buy it. The prices aren't even all that good. Legal considerations prevent me from expressing just how much I dislike this business. They make Frys look good, and if you are familiar with their business practices you will know just how bad an insult that is.

    1
    ★☆☆☆☆

    Dreadful customer service. They will tell you any old lie about the product to get you to buy it. The prices aren't even all that good. Legal considerations prevent me from expressing just how much I dislike this business. They make Frys look good, and if you are familiar with their business practices you will know just how bad an insult that is.

    Was this review helpful to you?
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    .

    They are quickly becoming the Fry's Electronics of mainstream retail with the key difference being this: Fry's have rude inept staff but low prices and good selection. Best Buy have friendly inept staff, poor selection and crap prices that Amazon and even Target routinely beat. If you know exactly what you want and are prepared to pay about 10% more to have it in your hot little mitts right this instant, then proceed with caution, save your receipt and monitor the price in other stores for the next 30 days. If the price drops, then immediately bring the receipt in and they will have to give you the difference.

    The two worst Best Buy moments for me were as follows:

    1) I wanted to buy an MP3 player for my boyfriend and wanted to go "open box" (merchandise bought and returned but functional) to shave something off the price. The open box item I bought mysteriously had no power cables. I was assured by the salesperson (idiot in a blue uniform) that I could pick up an adapter at Radio Shack. Lies!! I could not and a new power cable was $30. The exact amount of my discount.

    2) I bought a new Fuji camera 2 days before the price dropped by 30 dollars on Amazon. Best Buy does not price match internet sales. The manager who talked me into purchasing with a few discounted extras (camera bag and memory card) probably knew the price was about to drop so I am watching the price of my camera at retail outlets. When that sucker drops he will see my smiling face again, demanding my money. Yes, I am bitter.

    Don't buy from them unless you KNOW the price is a good one because they just don't care about being the best buy.

    1
    ★☆☆☆☆

    They are quickly becoming the Fry's Electronics of mainstream retail with the key difference being this: Fry's have rude inept staff but low prices and good selection. Best Buy have friendly inept staff, poor selection and crap prices that Amazon and even Target routinely beat. If you know exactly what you want and are prepared to pay about 10% more to have it in your hot little mitts right this instant, then proceed with caution, save your receipt and monitor the price in other stores for the next 30 days. If the price drops, then immediately bring the receipt in and they will have to give you the difference.

    The two worst Best Buy moments for me were as follows:

    1) I wanted to buy an MP3 player for my boyfriend and wanted to go "open box" (merchandise bought and returned but functional) to shave something off the price. The open box item I bought mysteriously had no power cables. I was assured by the salesperson (idiot in a blue uniform) that I could pick up an adapter at Radio Shack. Lies!! I could not and a new power cable was $30. The exact amount of my discount.

    2) I bought a new Fuji camera 2 days before the price dropped by 30 dollars on Amazon. Best Buy does not price match internet sales. The manager who talked me into purchasing with a few discounted extras (camera bag and memory card) probably knew the price was about to drop so I am watching the price of my camera at retail outlets. When that sucker drops he will see my smiling face again, demanding my money. Yes, I am bitter.

    Don't buy from them unless you KNOW the price is a good one because they just don't care about being the best buy.

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