Kona Lighting

★★★★★

About Kona Lighting

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4.75 4
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I think some of you are giving this store a bad rap. They don't hold your hand - you have to know what you want. I bought about 20 wrought iron light fixtures in Mexico. I had to wire them. Kona was more than helpful. I couldn't have

3
★★★★★

I think some of you are giving this store a bad rap. They don't hold your hand - you have to know what you want. I bought about 20 wrought iron light fixtures in Mexico. I had to wire them. Kona was more than helpful. I couldn't have

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i have personally used KONA LIGHTING for approximately 15 years. they are fantastic ! when it comes to service as well as excellent fast, sometimes "while you wait" repairs, i give them high marks ! i find their customer contacts to be

3
★★★★★

i have personally used KONA LIGHTING for approximately 15 years. they are fantastic ! when it comes to service as well as excellent fast, sometimes "while you wait" repairs, i give them high marks ! i find their customer contacts to be

.

I have lived near this shop for decades. Over the years, I have visited it 3-4 times. WITHOUT FAIL, they have been rude. They act annoyed by my being there, and are not shy in giving off that vibe. On each occasion, I was made to feel

3
★★★★★

I have lived near this shop for decades. Over the years, I have visited it 3-4 times. WITHOUT FAIL, they have been rude. They act annoyed by my being there, and are not shy in giving off that vibe. On each occasion, I was made to feel

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Only 1 star because there is no option for no stars.

I had a small lamp with only a minor connection problem and left it for repair in July and was told it would be 3 weeks. I began calling after that time and each time was told it would be another week.

After several weeks & calls, it turned out they did not even look at my lamp for over three months. When I finally decided to pick it up un-repaired, I spoke with the owner who couldn't (WOULD NOT ) offer a legitimate reason for not even looking at it and was not at all apologetic (quite the opposite actually).

The owners attitude towards me and my issue with them was totally apathetic and he seemed completely unconcerned that the item was not looked at OR that I was not happy.

I do not believe there are many places for lamp repair in OC, (which may explain their attitude), but I implore anyone needing this service, to look HARD elsewhere, otherwise you will regret it.

0
★☆☆☆☆

Only 1 star because there is no option for no stars.

I had a small lamp with only a minor connection problem and left it for repair in July and was told it would be 3 weeks. I began calling after that time and each time was told it would be another week.

After several weeks & calls, it turned out they did not even look at my lamp for over three months. When I finally decided to pick it up un-repaired, I spoke with the owner who couldn't (WOULD NOT ) offer a legitimate reason for not even looking at it and was not at all apologetic (quite the opposite actually).

The owners attitude towards me and my issue with them was totally apathetic and he seemed completely unconcerned that the item was not looked at OR that I was not happy.

I do not believe there are many places for lamp repair in OC, (which may explain their attitude), but I implore anyone needing this service, to look HARD elsewhere, otherwise you will regret it.

Cons: extremely poor service

 

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