The decor is very nice until you reach the bathrooms which look like they belong at LAX.
Don't they know Bathrooms are one of the #1 complaints by patrons?
Anyway, we arrived at 9pm on a Friday and the place was more than half empty.
Despite this, the service was quite slow and rude.
I ordered an Ice Tea and she replied "We don't have Ice Tea."
I was surprised that a restaurant wouldn't have Ice Tea and then she replied-
" Well, if you REALLY want it I could go brew some but it would take a while and have to cool down...."
She seemed to be so put off by this request and made me feel dumb for asking so I ordered sprite instead, which came in a Highball glass. (6oz) Half the size of a normal glass.
At the end of dinner the Bill came and I was shocked to see that they charged $4.00 per refill of Soda!!
I questioned the server about this, telling her that in all my years as a patron AND server in the industry I've never seen anyone charge for Soda refills. (Especially when they only serve in half a glass) At the least they should notify the guest when the beverage is ordered.
She was not very friendly and replied "Well, we do. Thats our policy" with a very tough luck kind of vibe going on. There was another employee and I believe a manager within earshot and nobody bothered to say anything.
It's not the $4.00......it's the principle of being made to feel unappreciated and as though by bringing my business to them I'm a bother.
Instead of taking out of her tip or making a scene we paid and left.
We'll vote with our feet and won't be returning.
Pros: Easy to get a table
Cons: Bad service
Posted 07/24/06