Bicycle Discovery

★★★☆☆
  • 8800 Warner Ave

    Fountain Valley, CA 92708

    Map & Directions
  • 714-841-1366

About Bicycle Discovery

Details
Hours
Mon - Sat, 10am - 7:30pm; Sun, 10am 5:30pm

Sports & Recreation

Sports & Recreation
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2.5 6
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We went in to purchase a bike for our son. The person helping didn't seem to care much whether we buy the bike or not ($300 boy's mountain bike) and kept disappearing. We decided to buy the bike anyway. We forgot to ask about their return/exchange policy until after we had paid. Another salesman, who wasn't working with us, yanked the receipt from my wife's hand, first pointed at the return policy on the bottom, and then grabbed a pen and circled the area, all the time without saying a word and had a 'are you stupid?' look on his face. His whole attitude was condescending and unacceptable as a salesperson. I would have had him fired on the spot if he had worked for me. Anyway, that was totally the last straw. We asked to return the bike right there and then, a minute after we had just paid for it and they said that there would be no return, exchange only. We finally got the manager to approve the return, voided transaction actually. We'll definitely watch our Visa statement just in case these guys are ripping us off. No way we would ever go back there regardless how big a sale they have in the future, and we'll definitely recommend everyone to go elsewhere if you want to be treated as paying customers, especially in this economy and also there's another bike store next door which provides 1000 times better customer service. Too bad we couldn't give these guys ZERO star rating.

1
★☆☆☆☆

We went in to purchase a bike for our son. The person helping didn't seem to care much whether we buy the bike or not ($300 boy's mountain bike) and kept disappearing. We decided to buy the bike anyway. We forgot to ask about their return/exchange policy until after we had paid. Another salesman, who wasn't working with us, yanked the receipt from my wife's hand, first pointed at the return policy on the bottom, and then grabbed a pen and circled the area, all the time without saying a word and had a 'are you stupid?' look on his face. His whole attitude was condescending and unacceptable as a salesperson. I would have had him fired on the spot if he had worked for me. Anyway, that was totally the last straw. We asked to return the bike right there and then, a minute after we had just paid for it and they said that there would be no return, exchange only. We finally got the manager to approve the return, voided transaction actually. We'll definitely watch our Visa statement just in case these guys are ripping us off. No way we would ever go back there regardless how big a sale they have in the future, and we'll definitely recommend everyone to go elsewhere if you want to be treated as paying customers, especially in this economy and also there's another bike store next door which provides 1000 times better customer service. Too bad we couldn't give these guys ZERO star rating.

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I took my bike into Bicycle Discovery for a loose stem post on Thurs. I spoke to the guy with the ponytail at the service area. I explained that there was a little play in the stem post which makes my front wheel shimmy and somewhat dangerous to ride. He pushed down on my handlebars and turned the wheel side to side and he tried to tell me to just push forward on the handlebars and I should be able to ride the bike. He didn't see a problem so I held the front wheel with my feet and twisted the handlebars side to side to show him the play in the stem post as I explained how its ok for the most part when riding straight, but could be dangerous if I need to turn to avoid something. I asked if it could be tighted or replaced. He said he would have his mechanic look at it and call me, but that I wouldn't have my bike back until Mon. He said they were authorized Dahon dealers and would see what they could do to fix my bike, including contacting Dahon if necessary.

Its Monday and I received a voicemail earlier stating that my bike was ready to be picked up. I go to Bicycle Discovery during my lunch break to pick up my bike and the guy with the ponytail says he needs to talk to me about that. BUT, he kindly waits while the cashier rings me up first. $6....that was the bill....hmmm...must not be good. So after they have my money, he tells me that the mechanic tried to tighten up the stem by trying to turn the locknut that holds the stem, but wasn't able to fix the problem. His next line was "unfortunately this Dahon is no precision machine". So I say ok, thanks anyways and put the bike in my truck and head back to work. No info provided as to whether I could get a replacement or fit something else on there. I didn't bother asking if they contacted Dahon for any advice.

So I get to work and my coworker sees the bike and asks if he can try it out. I pull the bike out and the first thing he says is I'm NOT going to break my neck on this bike! He says my stem is going to fall off. I tell him yeah, there's a little play in it. He thought I was kidding and was going to put my bike back in my truck...so I reassured him that it would be ok to pedal around the parking lot. Thats when he showed me how loose the stem post now was and I was PISSED OFF. There's 3-4 times as much play now. I can use my pinky on the tip of my handlebars and make the play in the stem post very visible now without even having to hold the front wheel.

So now I can't ride my bike at all. What started as some side-to-side play in my stem post has now been made into an up-and-down AND 3-4x worse side-to-side play.

I called Bicycle Discovery and asked to speak to the shop manager and was told he wasn't in today and would possibly be in tomorrow. I will go there tomorrow to see what can be done to at least get my bike back to rideable. I can understand not being able to fix my bike, but making it completely useless is very aggravating.

So far, going to Bicycle Discovery has cost me $6 for labor to hold my bike for 4 days and make it unrideable.

I will email Dahon for help and tell him that I already tried an "authorized dealer" who ruined my bike. If you own a Dahon, please do not take your bike here. I am extremely disappointed in the poor service.

1
★☆☆☆☆

I took my bike into Bicycle Discovery for a loose stem post on Thurs. I spoke to the guy with the ponytail at the service area. I explained that there was a little play in the stem post which makes my front wheel shimmy and somewhat dangerous to ride. He pushed down on my handlebars and turned the wheel side to side and he tried to tell me to just push forward on the handlebars and I should be able to ride the bike. He didn't see a problem so I held the front wheel with my feet and twisted the handlebars side to side to show him the play in the stem post as I explained how its ok for the most part when riding straight, but could be dangerous if I need to turn to avoid something. I asked if it could be tighted or replaced. He said he would have his mechanic look at it and call me, but that I wouldn't have my bike back until Mon. He said they were authorized Dahon dealers and would see what they could do to fix my bike, including contacting Dahon if necessary.

Its Monday and I received a voicemail earlier stating that my bike was ready to be picked up. I go to Bicycle Discovery during my lunch break to pick up my bike and the guy with the ponytail says he needs to talk to me about that. BUT, he kindly waits while the cashier rings me up first. $6....that was the bill....hmmm...must not be good. So after they have my money, he tells me that the mechanic tried to tighten up the stem by trying to turn the locknut that holds the stem, but wasn't able to fix the problem. His next line was "unfortunately this Dahon is no precision machine". So I say ok, thanks anyways and put the bike in my truck and head back to work. No info provided as to whether I could get a replacement or fit something else on there. I didn't bother asking if they contacted Dahon for any advice.

So I get to work and my coworker sees the bike and asks if he can try it out. I pull the bike out and the first thing he says is I'm NOT going to break my neck on this bike! He says my stem is going to fall off. I tell him yeah, there's a little play in it. He thought I was kidding and was going to put my bike back in my truck...so I reassured him that it would be ok to pedal around the parking lot. Thats when he showed me how loose the stem post now was and I was PISSED OFF. There's 3-4 times as much play now. I can use my pinky on the tip of my handlebars and make the play in the stem post very visible now without even having to hold the front wheel.

So now I can't ride my bike at all. What started as some side-to-side play in my stem post has now been made into an up-and-down AND 3-4x worse side-to-side play.

I called Bicycle Discovery and asked to speak to the shop manager and was told he wasn't in today and would possibly be in tomorrow. I will go there tomorrow to see what can be done to at least get my bike back to rideable. I can understand not being able to fix my bike, but making it completely useless is very aggravating.

So far, going to Bicycle Discovery has cost me $6 for labor to hold my bike for 4 days and make it unrideable.

I will email Dahon for help and tell him that I already tried an "authorized dealer" who ruined my bike. If you own a Dahon, please do not take your bike here. I am extremely disappointed in the poor service.

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.

I took my bike into Bicycle Discovery for a loose stem post on Thurs. I spoke to the guy with the ponytail at the service area. I explained that there was a little play in the stem post which makes my front wheel shimmy and somewhat dangerous to ride. He pushed down on my handlebars and turned the wheel side to side and he tried to tell me to just push forward on the handlebars and I should be able to ride the bike. He didn't see a problem so I held the front wheel with my feet and twisted the handlebars side to side to show him the play in the stem post as I explained how its ok for the most part when riding straight, but could be dangerous if I need to turn to avoid something. I asked if it could be tighted or replaced. He said he would have his mechanic look at it and call me, but that I wouldn't have my bike back until Mon. He said they were authorized Dahon dealers and would see what they could do to fix my bike, including contacting Dahon if necessary.

Its Monday and I received a voicemail earlier stating that my bike was ready to be picked up. I go to Bicycle Discovery during my lunch break to pick up my bike and the guy with the ponytail says he needs to talk to me about that. BUT, he kindly waits while the cashier rings me up first. $6....that was the bill....hmmm...must not be good. So after they have my money, he tells me that the mechanic tried to tighten up the stem by trying to turn the locknut that holds the stem, but wasn't able to fix the problem. His next line was "unfortunately this Dahon is no precision machine". So I say ok, thanks anyways and put the bike in my truck and head back to work. No info provided as to whether I could get a replacement or fit something else on there. I didn't bother asking if they contacted Dahon for any advice.

So I get to work and my coworker sees the bike and asks if he can try it out. I pull the bike out and the first thing he says is I'm NOT going to break my neck on this bike! He says my stem is going to fall off. I tell him yeah, there's a little play in it. He thought I was kidding and was going to put my bike back in my truck...so I reassured him that it would be ok to pedal around the parking lot. Thats when he showed me how loose the stem post now was and I was P*ssed off. There's 3-4 times as much play now. I can use my pinky on the tip of my handlebars and make the play in the stem post very visible now without even having to hold the front wheel.

So now I can't ride my bike at all. What started as some side-to-side play in my stem post has now been made into an up-and-down AND 3-4x worse side-to-side play.

I called Bicycle Discovery and asked to speak to the shop manager and was told he wasn't in today and would possibly be in tomorrow. I will go there tomorrow to see what can be done to at least get my bike back to rideable. I can understand not being able to fix my bike, but making it completely useless is very aggravating.

So far, going to Bicycle Discovery has cost me $6 for labor to hold my bike for 4 days and make it unrideable.

I will email Dahon for help and tell him that I already tried an "authorized dealer" who ruined my bike. If you own a Dahon, please do not take your bike here. I am extremely disappointed in the poor service.

0
★☆☆☆☆

I took my bike into Bicycle Discovery for a loose stem post on Thurs. I spoke to the guy with the ponytail at the service area. I explained that there was a little play in the stem post which makes my front wheel shimmy and somewhat dangerous to ride. He pushed down on my handlebars and turned the wheel side to side and he tried to tell me to just push forward on the handlebars and I should be able to ride the bike. He didn't see a problem so I held the front wheel with my feet and twisted the handlebars side to side to show him the play in the stem post as I explained how its ok for the most part when riding straight, but could be dangerous if I need to turn to avoid something. I asked if it could be tighted or replaced. He said he would have his mechanic look at it and call me, but that I wouldn't have my bike back until Mon. He said they were authorized Dahon dealers and would see what they could do to fix my bike, including contacting Dahon if necessary.

Its Monday and I received a voicemail earlier stating that my bike was ready to be picked up. I go to Bicycle Discovery during my lunch break to pick up my bike and the guy with the ponytail says he needs to talk to me about that. BUT, he kindly waits while the cashier rings me up first. $6....that was the bill....hmmm...must not be good. So after they have my money, he tells me that the mechanic tried to tighten up the stem by trying to turn the locknut that holds the stem, but wasn't able to fix the problem. His next line was "unfortunately this Dahon is no precision machine". So I say ok, thanks anyways and put the bike in my truck and head back to work. No info provided as to whether I could get a replacement or fit something else on there. I didn't bother asking if they contacted Dahon for any advice.

So I get to work and my coworker sees the bike and asks if he can try it out. I pull the bike out and the first thing he says is I'm NOT going to break my neck on this bike! He says my stem is going to fall off. I tell him yeah, there's a little play in it. He thought I was kidding and was going to put my bike back in my truck...so I reassured him that it would be ok to pedal around the parking lot. Thats when he showed me how loose the stem post now was and I was P*ssed off. There's 3-4 times as much play now. I can use my pinky on the tip of my handlebars and make the play in the stem post very visible now without even having to hold the front wheel.

So now I can't ride my bike at all. What started as some side-to-side play in my stem post has now been made into an up-and-down AND 3-4x worse side-to-side play.

I called Bicycle Discovery and asked to speak to the shop manager and was told he wasn't in today and would possibly be in tomorrow. I will go there tomorrow to see what can be done to at least get my bike back to rideable. I can understand not being able to fix my bike, but making it completely useless is very aggravating.

So far, going to Bicycle Discovery has cost me $6 for labor to hold my bike for 4 days and make it unrideable.

I will email Dahon for help and tell him that I already tried an "authorized dealer" who ruined my bike. If you own a Dahon, please do not take your bike here. I am extremely disappointed in the poor service.

Pros: right next door to Performance Bike shop

Cons: Poor service, didn't bother to warn that I could break neck

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We have three children, and over the past ten years have purchased approximately 8 bicycles at this location for our family. They have a great selection at reasonable prices. They also have a good repair department and numerous accessories. The employees are very helpful and friendly. We would recommend this shop for future purchases.

4
★★★★☆

We have three children, and over the past ten years have purchased approximately 8 bicycles at this location for our family. They have a great selection at reasonable prices. They also have a good repair department and numerous accessories. The employees are very helpful and friendly. We would recommend this shop for future purchases.

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The repair shop is second to none for high end bikes. I have a Specialized Tarmac Pro road bike with Dura Ace components. I changed out my rear cassette and was having trouble with the shifting not being smooth. I took it over to Performance Bikes (formerly Super Go) after the repair technician assessed the problem he said it would take apprx. 2wks for me to get my bike back. I said NO THANKS! I walked out and went into Bicycle Discovery and explained the problem. The mechanic put my bike on the repair stand, started spinning the cranks and shifting gears He then pulled out a tool from his rear pocket and started making minor adjustments to the rear derailer. He immediately knew what the problem was and fixed it on the spot. NO CHARGE. He said it was a quick and easy fix. I have had the same great mechanic fine tune my Specialize mountain bike as well. Through out the years Bicycle Discovery repair staff has always fixed and returned my bikes to me within 24hrs. ALWAYS!

5
★★★★★

The repair shop is second to none for high end bikes. I have a Specialized Tarmac Pro road bike with Dura Ace components. I changed out my rear cassette and was having trouble with the shifting not being smooth. I took it over to Performance Bikes (formerly Super Go) after the repair technician assessed the problem he said it would take apprx. 2wks for me to get my bike back. I said NO THANKS! I walked out and went into Bicycle Discovery and explained the problem. The mechanic put my bike on the repair stand, started spinning the cranks and shifting gears He then pulled out a tool from his rear pocket and started making minor adjustments to the rear derailer. He immediately knew what the problem was and fixed it on the spot. NO CHARGE. He said it was a quick and easy fix. I have had the same great mechanic fine tune my Specialize mountain bike as well. Through out the years Bicycle Discovery repair staff has always fixed and returned my bikes to me within 24hrs. ALWAYS!

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.

Just down the street from Supergo, which caters to high end bikes, Bicycle Discovery has a large selection of affordable bikes for anyone in the family. Their selection of accessories is good, too. We bought a tandem beach cruiser from them. Their repair staff is fine for "regular" bikes, but I do not recommend them for recumbents - mine was purchased elsewhere. Also, I have had issues with a couple of cashiers, who did not seem very knowledgeable on accessories - ask someone on the floor for recommendations.

3
★★★☆☆

Just down the street from Supergo, which caters to high end bikes, Bicycle Discovery has a large selection of affordable bikes for anyone in the family. Their selection of accessories is good, too. We bought a tandem beach cruiser from them. Their repair staff is fine for "regular" bikes, but I do not recommend them for recumbents - mine was purchased elsewhere. Also, I have had issues with a couple of cashiers, who did not seem very knowledgeable on accessories - ask someone on the floor for recommendations.

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