Change of mind, change of heart. Never going back. Really sad to report this.
They used to be my favorite local joint. Sure, I'd heard the horror stories, but I'd never experienced them. Even spent my wedding dinner there. And then... (Read ChowHound for more misadventures.)
Went in for a late dinner, ordered the mushroom paella plate. And at 18 dollars I expected a hell of a lot more than I got. Claiming that the dish was sofrito (meaning well cooked) I got rice that was beyond well cooked, it was effing burned. And being a vegetarian, I know the taste of burned rice all too well. It permeates everything in the dish. Which was the case here. After 4 bites, the only thing I could taste besides burned brown rice was Spanish Olives. And I was paying for exotic mushrooms...
So upon returning the dish, I got Maitre D, waiter, and then busboy pleading with me that the dish was okay. I wasn't buying burned rice. I know Sofrito cooking. I know Spanish cooking, I know Paella. I didn't fall off some turnip truck from the Dr. Phil show yesterday. Okay?
Besides that, I've been a good customer with referrals for YEARS. You'd think THAT would count for something.
And wait a minute here. What about service? If I don't like something at the freaking Denny's, they'll replace it no drama. Any place of class will do so, no drama. But I digress.
So, when I'm not buying the stinking rice-you must eat-you bad customer-you story, Odie or Oatie, the partner in this venture comes to the table and reads me, the customer, the riot act.
Now I had heard about this crap and never experienced it. But here she was telling me that I didn't know what the I was talking about and how dare I say the rice was burned. I did mention that it was BLACK. And she asked if I knew about Spanish cooking. Indeed I do, my husband and I study culinary arts for a hobby. My nephew's wife is a chef, and well let's just say we have chops beyond the average PBS cooking show.
So Odie/Oatie is pulling the Chef Ramsey on me and I'm thinking my butter knife might just be a nice addition to her eye socket as I am breathing down from the number 10. Instead, since I know better, I say to her in a loud enough voice, "Are you arguing with me? I'm your customer and I'm paying for dinner, which is your salary? Why are you doing this?"
Mind you, she was posturing in my face like she wanted to fight.
We promptly paid the bill. A bill that did include my burned rice. I did stiff the kind waiter his tip for the burned rice. And you know, I don't recommend any place that would chose to fight with the customer instead of working toward making their experience seamless, easy and effortless.
When it comes to customer relations management Fatty's is messed up folks. You aren't their priority. Their egos remain front and center. Think about it. They are bully chefs. And Chef Ramsey they are not!
Boycott.
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