Quality Tune-Up Shops

★★★☆☆

Automotive

Automotive
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This is the best place in town to bring your car in for all your vehicle service needs. Their staff are very friendly and professional. The service is fast and they do GREAT quality repairs. I took my vehicle in for a tune up and a timing

3
★★★★★

This is the best place in town to bring your car in for all your vehicle service needs. Their staff are very friendly and professional. The service is fast and they do GREAT quality repairs. I took my vehicle in for a tune up and a timing

.

Went there to get smog on 2001 Honda Civic LX. Told that it had failed said it needed diagnostic 95.00. After diagnostic they said Cadalytic converter is bad. The most expensive part of the smog and the least likely to go out on a vehicle. this was on Feb 12th 2010 its now may 20th and I'm still waiting for them to give me the final estimate. They say they had a hard time finding the part. I called today and they said call back in 15 minutes. Its been 2 months and they want 15 more minutes.

0
★☆☆☆☆

Went there to get smog on 2001 Honda Civic LX. Told that it had failed said it needed diagnostic 95.00. After diagnostic they said Cadalytic converter is bad. The most expensive part of the smog and the least likely to go out on a vehicle. this was on Feb 12th 2010 its now may 20th and I'm still waiting for them to give me the final estimate. They say they had a hard time finding the part. I called today and they said call back in 15 minutes. Its been 2 months and they want 15 more minutes.

Pros: its close to lawrence expsway

Cons: They scam you and they never call you when they say they wil

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Got smog check. Was told gas cap failed. Asked to see the failure. Cap put in tester and passed.

0
★☆☆☆☆

Got smog check. Was told gas cap failed. Asked to see the failure. Cap put in tester and passed.

Pros: Fast

Cons: Dishonest

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Okay, so here's my recent experience with this shop:

7/27/09
Pay $800 for Brakes and Car Door handle

Pick up car and about to leave when I notice the door frame a little loose. Also there are scratches in the tint. Also, there is another key because if I wanted to use the same key it would cost extra. This was not mentioned in the original estimate.

Ask Matt about the panel and someone from the shop says the clips broke. I was about to drive off this way.

Show him the scratch and he says he'll get it re-tinted for me. Also offers to get a different door handle for more money.

Matt says he couldn't get the part until the following week. We schedule for Friday and he was going to confirm on Thursday that the part came in and everything is fine.

8/6/09
No call on Thursday. Gave them a call in Thursday afternoon and he says the part still did not come in. Says for sure it'll be here that day and we reschedule for Monday AM.

8/10/09
Drive down from SF on Monday and Matt greets me saying that the technician that is to work on my car is not in.

8/12/09
Reschedules for Wednesday. They want $90 bucks for the difference for the handle as well as the trim on the outside of the handle.

Didn't do the tint, wants to either keep the car overnight or have me drive the car over to the tinting place in the AM. Only had to pay $55 bucks for the difference...thanks.

8/13/09
Finally got the tint done and never coming back to Quality Tune-Up again.

0
★☆☆☆☆

Okay, so here's my recent experience with this shop:

7/27/09
Pay $800 for Brakes and Car Door handle

Pick up car and about to leave when I notice the door frame a little loose. Also there are scratches in the tint. Also, there is another key because if I wanted to use the same key it would cost extra. This was not mentioned in the original estimate.

Ask Matt about the panel and someone from the shop says the clips broke. I was about to drive off this way.

Show him the scratch and he says he'll get it re-tinted for me. Also offers to get a different door handle for more money.

Matt says he couldn't get the part until the following week. We schedule for Friday and he was going to confirm on Thursday that the part came in and everything is fine.

8/6/09
No call on Thursday. Gave them a call in Thursday afternoon and he says the part still did not come in. Says for sure it'll be here that day and we reschedule for Monday AM.

8/10/09
Drive down from SF on Monday and Matt greets me saying that the technician that is to work on my car is not in.

8/12/09
Reschedules for Wednesday. They want $90 bucks for the difference for the handle as well as the trim on the outside of the handle.

Didn't do the tint, wants to either keep the car overnight or have me drive the car over to the tinting place in the AM. Only had to pay $55 bucks for the difference...thanks.

8/13/09
Finally got the tint done and never coming back to Quality Tune-Up again.

Pros: None.

Cons: Overpriced, Untrained, Dirty Greasy Hand Prints

.

I love these guys. I have been going there since 2002. They offer fast, friendly and courteous service.
The reason I go to them is because of there price and their knowledge about cars. I have used them for 15, 30, 60, 90 and 100K Mile service. Last time they replaced a water pump on my car and gave me a free car rental for a day.
Its hard to find these type of mechanic shops in Bay area.

2
★★★★★

I love these guys. I have been going there since 2002. They offer fast, friendly and courteous service.
The reason I go to them is because of there price and their knowledge about cars. I have used them for 15, 30, 60, 90 and 100K Mile service. Last time they replaced a water pump on my car and gave me a free car rental for a day.
Its hard to find these type of mechanic shops in Bay area.

Pros: fast, good restaurant around the place, friendly

Cons: no coffee or water in waiting room

.

I had a bad car service experience here. I went in for a car smog test and Quality Tune Up later tried to push me to agree to expensive diagnostic test for failing an emissions test. I declined their "help" and went to another certified service center and they told me there was NO emissions problems when my car passed the smog test. So Quality Tune Up Shop either doesn't know how to perform a smog test properly or tried to fraud or scam me. I complained to the regional management of Quality Tune Up and they did not offer to resolve the problem. If you look them up online on the Better Business Bureau, they are rated as unsatisfactory by the Better Business Bureau for not responding to a number of consumer complaints.

If you have any problems with this automotive shop, please file your consumer complaint with California's Bureau of Automotive Repair:

www.autorepair.ca.gov

They are part of th Department of Consumer Affairs.

0
★☆☆☆☆

I had a bad car service experience here. I went in for a car smog test and Quality Tune Up later tried to push me to agree to expensive diagnostic test for failing an emissions test. I declined their "help" and went to another certified service center and they told me there was NO emissions problems when my car passed the smog test. So Quality Tune Up Shop either doesn't know how to perform a smog test properly or tried to fraud or scam me. I complained to the regional management of Quality Tune Up and they did not offer to resolve the problem. If you look them up online on the Better Business Bureau, they are rated as unsatisfactory by the Better Business Bureau for not responding to a number of consumer complaints.

If you have any problems with this automotive shop, please file your consumer complaint with California's Bureau of Automotive Repair:

www.autorepair.ca.gov

They are part of th Department of Consumer Affairs.

Pros: Close

Cons: Numerous complaints from BetterBusinessBureau, Unreliable car service, Lack of responsibility, Unresponsive, Possible fraud

 

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