Russo's Auto Body, Inc.

★★★☆☆

About Russo's Auto Body, Inc.

Hours
Mon - Fri, 8am - 5pm; Sat, Sun, closed

Automotive

Automotive
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3.0 3
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I've had the unfortunate pleasure of dealing with Russo's once again (3rd time now) and before you say why use them again, it's because my insurance uses them. Anyways I have yet to get my car when promised and this time around is no different. So far I've been given 3 separate days when my car would be ready and all have come and gone. Their work is really, really good so I have no complaints there but personally I appreciate good customer service and Russo's (although all very polite on the phone) has none when it comes to their promises. And since I was told 3 different days I didn't rent a car, but that's my stupidity by believing them (again) when told my car would be ready by a certain date. So today (even though they said my car would be done for sure tomorrow) I'm renting a car...maybe I should go for the weekly rate and save some money. I figure my car HAS to be done by then!!!!!

1
★☆☆☆☆

I've had the unfortunate pleasure of dealing with Russo's once again (3rd time now) and before you say why use them again, it's because my insurance uses them. Anyways I have yet to get my car when promised and this time around is no different. So far I've been given 3 separate days when my car would be ready and all have come and gone. Their work is really, really good so I have no complaints there but personally I appreciate good customer service and Russo's (although all very polite on the phone) has none when it comes to their promises. And since I was told 3 different days I didn't rent a car, but that's my stupidity by believing them (again) when told my car would be ready by a certain date. So today (even though they said my car would be done for sure tomorrow) I'm renting a car...maybe I should go for the weekly rate and save some money. I figure my car HAS to be done by then!!!!!

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I've used Russo's since the original owner started the business. Their work has always been of the highest quality, matching paint and parts just like the auto was new!

4
★★★★☆

I've used Russo's since the original owner started the business. Their work has always been of the highest quality, matching paint and parts just like the auto was new!

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After being in an accident, I went looking for estimates to fix my car, and I found Russos was the best price. They fixed my fender and it looked like new. You couldn't even tell it had been in an accident. Colors really matched too. They completed the work in under a week. They did a great job.

4
★★★★☆

After being in an accident, I went looking for estimates to fix my car, and I found Russos was the best price. They fixed my fender and it looked like new. You couldn't even tell it had been in an accident. Colors really matched too. They completed the work in under a week. They did a great job.

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