Madrid Heating & Air Cond

★★★★☆

Home Construction & Remodeling

Home Construction & Remodeling
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4.0 23
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Madrid Heating installed a furnace in my home in 2007. I'm still waiting for paperwork from him. Now because the heat flows very uneven throughout the house I called a different HVAC company. I was told the duct work is a mess and needs

3
★★★★★

Madrid Heating installed a furnace in my home in 2007. I'm still waiting for paperwork from him. Now because the heat flows very uneven throughout the house I called a different HVAC company. I was told the duct work is a mess and needs

.

The costumer service provided by this CHICKENSHIT company is a joke.Wrong duct work installed issues with heating and WOULD NOT do service calls and his POOR CRAFTSMANSHIP he should NOT be in business and I wouldnt have them service my DOGHOUSE furthermore I had to HIRE another contractor to fix his WORK. DO NOT HAVE THESE PEOPLE WORK AT YOUR HOUSE

1
★☆☆☆☆

The costumer service provided by this CHICKENSHIT company is a joke.Wrong duct work installed issues with heating and WOULD NOT do service calls and his POOR CRAFTSMANSHIP he should NOT be in business and I wouldnt have them service my DOGHOUSE furthermore I had to HIRE another contractor to fix his WORK. DO NOT HAVE THESE PEOPLE WORK AT YOUR HOUSE

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.

This man is a rip off and a con. His license is suspended. Can't get ahold of him. Refuses to deal with the situation. Only part of the work was done!
This is a bad, mean, sick man!!

0
★☆☆☆☆

This man is a rip off and a con. His license is suspended. Can't get ahold of him. Refuses to deal with the situation. Only part of the work was done!
This is a bad, mean, sick man!!

Pros: NONE

Cons: Ripped off my 78 year old mom!

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Showed up on schedule and completed project.

2
★★★★☆

Showed up on schedule and completed project.

on Service Magic

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The project was excellent. The workers arrived on time the job was completed within the time frame given, the old furnace was removed and left the job neat and clean.Also there was a slight misquote in the possble rebate, so a $100 was deducted from the cost of the furance. Great Job around.

2
★★★★★

The project was excellent. The workers arrived on time the job was completed within the time frame given, the old furnace was removed and left the job neat and clean.Also there was a slight misquote in the possble rebate, so a $100 was deducted from the cost of the furance. Great Job around.

on Service Magic

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Elmer and his team are very honest. They let me know that the work had to be delayed by a couple of days due to the furnace not being in stock at his supplier. They finished the job in a day as promised and then came back later to make corrections to ensure we had the heat flowing evenly to all our rooms. His worker, Fabian, was especially helpful and even came back at the end of his work day to make a few adjustments and answer our questions.

2
★★★★★

Elmer and his team are very honest. They let me know that the work had to be delayed by a couple of days due to the furnace not being in stock at his supplier. They finished the job in a day as promised and then came back later to make corrections to ensure we had the heat flowing evenly to all our rooms. His worker, Fabian, was especially helpful and even came back at the end of his work day to make a few adjustments and answer our questions.

on Service Magic

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Madrid heating did not come out to my home, but they gave me generous and very useful advice in how to handle my problem myself. Wonderful people! Thanks so much!

2
★★★★★

Madrid heating did not come out to my home, but they gave me generous and very useful advice in how to handle my problem myself. Wonderful people! Thanks so much!

on Service Magic

.

Thorough knowledge of government incentives and rebates, sells you what you need rather than overselling. Very personable and does high quality work. They have replaced ducting for us damaged by the cable guy and rodents, the work was very good, fast and fairly priced. We have since used them for a new heater and AC unit that we could not pass up since it qualified for the rebate and stimulus program.

Great company!

2
★★★★★

Thorough knowledge of government incentives and rebates, sells you what you need rather than overselling. Very personable and does high quality work. They have replaced ducting for us damaged by the cable guy and rodents, the work was very good, fast and fairly priced. We have since used them for a new heater and AC unit that we could not pass up since it qualified for the rebate and stimulus program.

Great company!

on Service Magic

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mr. madrid provided very timely, courteous and thorough work for a competitive price. his technician phoebian is also very knowledgable and capable. we will go to madrid heating for our heating/cooling problems in the future.

2
★★★★★

mr. madrid provided very timely, courteous and thorough work for a competitive price. his technician phoebian is also very knowledgable and capable. we will go to madrid heating for our heating/cooling problems in the future.

on Service Magic

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We are very happy with Madred Heating and Air Conditioning. Elmers rate was very competitive, His staff was hard working they worked within my expectations. I have recommended his company and with continue to do so. Rhonda Shimmon

2
★★★★★

We are very happy with Madred Heating and Air Conditioning. Elmers rate was very competitive, His staff was hard working they worked within my expectations. I have recommended his company and with continue to do so. Rhonda Shimmon

on Service Magic

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The heating system that was installed recently generates heat for about 10 minutes, and after ten minutes you get cold air. When you try to turn the heater off, it will not shut off. So you have to go to climb the latter and go to the heater to turn off the heater. Tried to call and his mailbox was full, called Elmer's answering service could not leave a message. Not happy with his service, and not heat.

2
★★☆☆☆

The heating system that was installed recently generates heat for about 10 minutes, and after ten minutes you get cold air. When you try to turn the heater off, it will not shut off. So you have to go to climb the latter and go to the heater to turn off the heater. Tried to call and his mailbox was full, called Elmer's answering service could not leave a message. Not happy with his service, and not heat.

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Elmer was great at explaining the ideal design of ductwork placement in our home and gave us an unbeatable price on the job. If you have a heating project in mind, go with Elmer!

2
★★★★★

Elmer was great at explaining the ideal design of ductwork placement in our home and gave us an unbeatable price on the job. If you have a heating project in mind, go with Elmer!

on Service Magic

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They Didn't finish the job and won't come back to finish it! My new furnace was installed over 2 months ago and Madrid Heating still needs to come back to patch the stucco for a hole that they made for a new vent. I was told they would come back within days, and I've been chasing them on the phone since then. Left many messages over 8 weeks, they never returned my call. When finally talked to Elmer he promised to get back to me within a couple of days... after another week or waiting, he scheduled a visit to finish the job... AND DIDN'T SHOW UP THAT DAY. No call, no apology, nothing. I can't get a hold of Elmer.

In addition to the stucco work left unfinished, here are a few other issues with the furnace, ducts and vents they installed:
- a small room is getting too much air flow, I could dry my hair if I stayed by the vent.
- the outlet in the bedroom is noisy
- Elmer advised against a variable speed furnace, saying that a regular furnace of smaller size would be just as silent. WRONG. I've had a variable speed in our previous house and it was much more silent than the one Elmer installed.

1
★☆☆☆☆

They Didn't finish the job and won't come back to finish it! My new furnace was installed over 2 months ago and Madrid Heating still needs to come back to patch the stucco for a hole that they made for a new vent. I was told they would come back within days, and I've been chasing them on the phone since then. Left many messages over 8 weeks, they never returned my call. When finally talked to Elmer he promised to get back to me within a couple of days... after another week or waiting, he scheduled a visit to finish the job... AND DIDN'T SHOW UP THAT DAY. No call, no apology, nothing. I can't get a hold of Elmer.

In addition to the stucco work left unfinished, here are a few other issues with the furnace, ducts and vents they installed:
- a small room is getting too much air flow, I could dry my hair if I stayed by the vent.
- the outlet in the bedroom is noisy
- Elmer advised against a variable speed furnace, saying that a regular furnace of smaller size would be just as silent. WRONG. I've had a variable speed in our previous house and it was much more silent than the one Elmer installed.

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Ratings_icons Ratings_icons

.

They Didn't finish the job and won't come back to finish it! My new furnace was installed over 2 months ago and Madrid Heating still needs to come back to patch the stucco for a hole that they made for a new vent. I was told they would come back within days, and I've been chasing them on the phone since then. Left many messages over 8 weeks, they never returned my call. When finally talked to Elmer he promised to get back to me within a couple of days... after another week or waiting, he scheduled a visit to finish the job... AND DIDN'T SHOW UP THAT DAY. No call, no apology, nothing. I can't get a hold of Elmer.

In addition to the stucco work left unfinished, here are a few other issues with the furnace, ducts and vents they installed:
- a small room is getting too much air flow, I could dry my hair if I stayed by the vent.
- the outlet in the bedroom is noisy
- Elmer advised against a variable speed furnace, saying that a regular furnace of smaller size would be just as silent. WRONG. I've had a variable speed in our previous house and it was much more silent than the one Elmer installed.

0
★☆☆☆☆

They Didn't finish the job and won't come back to finish it! My new furnace was installed over 2 months ago and Madrid Heating still needs to come back to patch the stucco for a hole that they made for a new vent. I was told they would come back within days, and I've been chasing them on the phone since then. Left many messages over 8 weeks, they never returned my call. When finally talked to Elmer he promised to get back to me within a couple of days... after another week or waiting, he scheduled a visit to finish the job... AND DIDN'T SHOW UP THAT DAY. No call, no apology, nothing. I can't get a hold of Elmer.

In addition to the stucco work left unfinished, here are a few other issues with the furnace, ducts and vents they installed:
- a small room is getting too much air flow, I could dry my hair if I stayed by the vent.
- the outlet in the bedroom is noisy
- Elmer advised against a variable speed furnace, saying that a regular furnace of smaller size would be just as silent. WRONG. I've had a variable speed in our previous house and it was much more silent than the one Elmer installed.

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I rate Elmer as very good however, I have some concern with his teams execution and completion of ancillary activities. Elmer proposed to close up the openings of the old gravity feed furnace, which he had full intention to do and consequently he sent his crew back for completion of that activity. However, the young men did only partially complete the task and it is still unfinished. I am sure they had the right intention but appeared to be very busy with other installations at the time.

2
★★★★★

I rate Elmer as very good however, I have some concern with his teams execution and completion of ancillary activities. Elmer proposed to close up the openings of the old gravity feed furnace, which he had full intention to do and consequently he sent his crew back for completion of that activity. However, the young men did only partially complete the task and it is still unfinished. I am sure they had the right intention but appeared to be very busy with other installations at the time.

on Service Magic

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The owner came within 2 hours of submitting my project. He was so very honest. I thought I needed to replace the system and requested a quote for just that, but he convinced me that I could get several more years out of my current furnace.

He came the next day (Sunday) and had it up and running within an hour. The pricing was very reasonable.

2
★★★★★

The owner came within 2 hours of submitting my project. He was so very honest. I thought I needed to replace the system and requested a quote for just that, but he convinced me that I could get several more years out of my current furnace.

He came the next day (Sunday) and had it up and running within an hour. The pricing was very reasonable.

on Service Magic

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It was pleasant and the job was done on time with no problems.

2
★★★★★

It was pleasant and the job was done on time with no problems.

on Service Magic

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Elmer was very friendly and informative. He was able to meet our budget and schedule and he brought a big crew with him, he oversaw the project and stayed onsite the entire time. They finished the job earlier than expected. Overall, we are happy with our experience.

2
★★★★★

Elmer was very friendly and informative. He was able to meet our budget and schedule and he brought a big crew with him, he oversaw the project and stayed onsite the entire time. They finished the job earlier than expected. Overall, we are happy with our experience.

on Service Magic

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They worked well with us and our schedule. Gave us an estimate same day and started the work 2 days later. They were in at 9am and out by 2:30p. We had a 30 year old heater replaced and our ducts redone. Great price!

2
★★★★★

They worked well with us and our schedule. Gave us an estimate same day and started the work 2 days later. They were in at 9am and out by 2:30p. We had a 30 year old heater replaced and our ducts redone. Great price!

on Service Magic

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Elmer was great with everything during the installation of the furnace. The furnace was working at the next day we closed the deal. It was affordable and excellent job. He explained you everything has to be done in your house and offer the best price

2
★★★★★

Elmer was great with everything during the installation of the furnace. The furnace was working at the next day we closed the deal. It was affordable and excellent job. He explained you everything has to be done in your house and offer the best price

on Service Magic

.

I was referred to Madrid Heating by online site. Our project was the replacement of 1960s style gravity furnace with new furnace and new ductwork, also the replacement of the water heater with tankless system. Elmer Madrid is a very honest businessman and knows his trade well having been in the heating business since the 1970s. He is very confident in his work. He is very patient when going over the options with the customer and listens to our concerns and questions. His workers were skilled and swift. They went the extra mile for us not leaving us one night without furnace heat or hot water.
They even hauled away our ductwork, furnace and water heater. They completed the entire task, ducts, electric, plumbing. We got 5 other bids and the other contractors did not offer the complete service that Madrid Heating did, not by a long shot.
We learned during the project that our next neighbor also had their furnace and ducts replaced by Madrid Heating. His system works flawlessly. We are very happy with Madrid Heating and Elmer in particular. Would recommend him to friends and family 10 times over. Don't accept another contractor's bid until you have Madrid heating give you an offer, he will not disappoint.

5
★★★★★

I was referred to Madrid Heating by online site. Our project was the replacement of 1960s style gravity furnace with new furnace and new ductwork, also the replacement of the water heater with tankless system. Elmer Madrid is a very honest businessman and knows his trade well having been in the heating business since the 1970s. He is very confident in his work. He is very patient when going over the options with the customer and listens to our concerns and questions. His workers were skilled and swift. They went the extra mile for us not leaving us one night without furnace heat or hot water.
They even hauled away our ductwork, furnace and water heater. They completed the entire task, ducts, electric, plumbing. We got 5 other bids and the other contractors did not offer the complete service that Madrid Heating did, not by a long shot.
We learned during the project that our next neighbor also had their furnace and ducts replaced by Madrid Heating. His system works flawlessly. We are very happy with Madrid Heating and Elmer in particular. Would recommend him to friends and family 10 times over. Don't accept another contractor's bid until you have Madrid heating give you an offer, he will not disappoint.

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.

I was referred to Madrid Heating by online site. Our project was the replacement of 1960s style gravity furnace with new furnace and new ductwork, also the replacement of the water heater with tankless system. Elmer Madrid is a very honest businessman and knows his trade well having been in the heating business since the 1970s. He is very confident in his work. He is very patient when going over the options with the customer and listens to our concerns and questions. His workers were skilled and swift. They went the extra mile for us not leaving us one night without furnace heat or hot water.
They even hauled away our ductwork, furnace and water heater. They completed the entire task, ducts, electric, plumbing. We got 5 other bids and the other contractors did not offer the complete service that Madrid Heating did, not by a long shot.
We learned during the project that our next neighbor also had their furnace and ducts replaced by Madrid Heating. His system works flawlessly. We are very happy with Madrid Heating and Elmer in particular. Would recommend him to friends and family 10 times over. Don't accept another contractor's bid until you have Madrid heating give you an offer, he will not disappoint.
We've been remodeling our house for 3 years now and have worked with many contractors, Madrid Heating definitely at the top of our list!

2
★★★★★

I was referred to Madrid Heating by online site. Our project was the replacement of 1960s style gravity furnace with new furnace and new ductwork, also the replacement of the water heater with tankless system. Elmer Madrid is a very honest businessman and knows his trade well having been in the heating business since the 1970s. He is very confident in his work. He is very patient when going over the options with the customer and listens to our concerns and questions. His workers were skilled and swift. They went the extra mile for us not leaving us one night without furnace heat or hot water.
They even hauled away our ductwork, furnace and water heater. They completed the entire task, ducts, electric, plumbing. We got 5 other bids and the other contractors did not offer the complete service that Madrid Heating did, not by a long shot.
We learned during the project that our next neighbor also had their furnace and ducts replaced by Madrid Heating. His system works flawlessly. We are very happy with Madrid Heating and Elmer in particular. Would recommend him to friends and family 10 times over. Don't accept another contractor's bid until you have Madrid heating give you an offer, he will not disappoint.
We've been remodeling our house for 3 years now and have worked with many contractors, Madrid Heating definitely at the top of our list!

Pros: Bent over backwards to accomodate us!

Cons: He's a busy man and definitely has a full schedule, call early!

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Project estimation, installation & replacement of 4 furnaces went somewhat well, but poor comprehensive customer service was where Elmer Madrid fell short. My fellow condo owners and I are all still awaiting proper receipts for filing for the purchase and installation of our 4 new furnaces installed in late Dec. 2006. What is most frustrating though is that we are all still waiting for the official city permits for each of the 4 new furnaces that we paid $100 per unit back on 12/21/06. I have requested more than ten times over the past months via phone and email - about 1 to 2 times per month - directly to Elmer Madrid to provide us with the official city permits for the new furnaces to no avail as well as asking to when we may get the official receipts of purchase for our furnaces. Therefore, I would definitely strongly recommend against doing future business with this company, as they are unable to complete projects and have taken monies for official permitting and deceptively misused. We are very frustrated and will make every effort to communicate to the market-at-large that Madrid Heating is unethical in their business practices.

0
★☆☆☆☆

Project estimation, installation & replacement of 4 furnaces went somewhat well, but poor comprehensive customer service was where Elmer Madrid fell short. My fellow condo owners and I are all still awaiting proper receipts for filing for the purchase and installation of our 4 new furnaces installed in late Dec. 2006. What is most frustrating though is that we are all still waiting for the official city permits for each of the 4 new furnaces that we paid $100 per unit back on 12/21/06. I have requested more than ten times over the past months via phone and email - about 1 to 2 times per month - directly to Elmer Madrid to provide us with the official city permits for the new furnaces to no avail as well as asking to when we may get the official receipts of purchase for our furnaces. Therefore, I would definitely strongly recommend against doing future business with this company, as they are unable to complete projects and have taken monies for official permitting and deceptively misused. We are very frustrated and will make every effort to communicate to the market-at-large that Madrid Heating is unethical in their business practices.

Pros: Efficiency in delivering and installing new furnaces and handling unforeseen problems relating to functioning throughout 4 condos.

Cons: Lack of delivery of permits and receipts for purchase of 4 furnaces necessary for city files.

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