Jiffy Lube

★★★☆☆
  • 6015 Hollister Ave

    Goleta, CA 93117

    Map & Directions
  • 805-683-4100

About Jiffy Lube

Hours
Sun 10am-4pm, Mon-Sat 8am-6pm

Automotive

Automotive
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.

Great job guys! Fast and professional service. Was weary about the service with the bad reviews but they went above and beyond any other shop I have been to does. I would recommend them!

3
★★★★★

Great job guys! Fast and professional service. Was weary about the service with the bad reviews but they went above and beyond any other shop I have been to does. I would recommend them!

.

I came here after finding two 50% off coupons (one yellow, one white) for an oil change in a UCSB student coupon book.

The first thing they asked was, "Do you have the white paper (coupon) that goes with the yellow one? This coupon isn't

3
★★★★★

I came here after finding two 50% off coupons (one yellow, one white) for an oil change in a UCSB student coupon book.

The first thing they asked was, "Do you have the white paper (coupon) that goes with the yellow one? This coupon isn't

.

I was glad when I heard they would recycle my old oil from the oil change I just did myself.

As I walked up to the shop, I thought "This seems like a good enough place. Why don't I just let these guys do my next oil change?"

I brought in 5 oil bottles; 4 were really full. The guy said he could take the oil only, not the bottles or filter. I thought "bummer,but well, OK".
As he poured out the oil, he was unable to judge the fullness of the bottles, and spilled oil over the outside of the bottles he would soon be returning to me.
I was handed back 5 messy bottles in a messy plastic bag and told I could not leave it the trash - that is not allowed. The oily bag would have to go into my clean car. Fortunate I had a nice clean box for it.

Lesson: Oil changes are done by people, not commercials. These are not people I want to trust my car with.

1
★★☆☆☆

I was glad when I heard they would recycle my old oil from the oil change I just did myself.

As I walked up to the shop, I thought "This seems like a good enough place. Why don't I just let these guys do my next oil change?"

I brought in 5 oil bottles; 4 were really full. The guy said he could take the oil only, not the bottles or filter. I thought "bummer,but well, OK".
As he poured out the oil, he was unable to judge the fullness of the bottles, and spilled oil over the outside of the bottles he would soon be returning to me.
I was handed back 5 messy bottles in a messy plastic bag and told I could not leave it the trash - that is not allowed. The oily bag would have to go into my clean car. Fortunate I had a nice clean box for it.

Lesson: Oil changes are done by people, not commercials. These are not people I want to trust my car with.

Pros: Got rid of my old oil

Cons: Had to bring empty messy bottles home in a messy bag

.

Use at your own risk! I have had several bad experiences with this Jiffy Lube. On one vehicle they overtighted the the oil plug so much that it dented the oil pan. On the same vehicle they placed a sticker saying the next oil change was due at 36,000 miles, yet the car has over 64,000 miles on it! The last vehicle I took there, they tried to replace a light bulb, could not get it to work and forgot to put the screws back in holding the lens cover. They also lost my keys for about 20 minutes, while it was raining and the windows were down. Once I finally found the key's - behind their cash register - they all just looked at me and laughed - not one appology.

Never again - I am sticking with dealerships from now on!!!!

0
★☆☆☆☆

Use at your own risk! I have had several bad experiences with this Jiffy Lube. On one vehicle they overtighted the the oil plug so much that it dented the oil pan. On the same vehicle they placed a sticker saying the next oil change was due at 36,000 miles, yet the car has over 64,000 miles on it! The last vehicle I took there, they tried to replace a light bulb, could not get it to work and forgot to put the screws back in holding the lens cover. They also lost my keys for about 20 minutes, while it was raining and the windows were down. Once I finally found the key's - behind their cash register - they all just looked at me and laughed - not one appology.

Never again - I am sticking with dealerships from now on!!!!

.

This Jiffy Lube is horrible. While I had serviced my car several times at other Jiffy Lube, I had never paid close to $110 for once. The person who claimed to be "manager of the day" insisted on charging me the "executive service" fee because of the particular kind of car I drive. I asked him what does the extra cost include, he said "parts in Santa Barbara cost more". I said "you can't tell me that an oil filter costs $40 (which is how much extra I was paying)." Then he said "This is a franchise, do you know what that means? My manager asks me to charge this amount." "Does that mean I go to the McDonald's somewhere else and they will charge me $10 for the same burger?" "We....we are not McDonalds' but... can you step inside?" At this point, I asked to talk to the manager, he then told me "I am the 'manager of the day'". I would not step inside because I was afraid they will do things funny to my car. I said to him if this is the way they do business, I will never come back again, and guess what? He said "Then don't!" and of course I will not and I had filed a complain through BBB. Here is the link for your infomation:

http://www.santabarbara.bbb.org/BBBWEB/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=6000177

THIS PLACE IS TERRIBLE, DO NOT GO THERE!!!

1
★☆☆☆☆

This Jiffy Lube is horrible. While I had serviced my car several times at other Jiffy Lube, I had never paid close to $110 for once. The person who claimed to be "manager of the day" insisted on charging me the "executive service" fee because of the particular kind of car I drive. I asked him what does the extra cost include, he said "parts in Santa Barbara cost more". I said "you can't tell me that an oil filter costs $40 (which is how much extra I was paying)." Then he said "This is a franchise, do you know what that means? My manager asks me to charge this amount." "Does that mean I go to the McDonald's somewhere else and they will charge me $10 for the same burger?" "We....we are not McDonalds' but... can you step inside?" At this point, I asked to talk to the manager, he then told me "I am the 'manager of the day'". I would not step inside because I was afraid they will do things funny to my car. I said to him if this is the way they do business, I will never come back again, and guess what? He said "Then don't!" and of course I will not and I had filed a complain through BBB. Here is the link for your infomation:

http://www.santabarbara.bbb.org/BBBWEB/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=6000177

THIS PLACE IS TERRIBLE, DO NOT GO THERE!!!

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1 out of 1 people found this review helpful.

.

This Jiffy Lube is horrible. While I have had several oil changes at other Jiffy Lube, I had never paid close to $110 for once. The person who claimed to be "manager of the day" insisted on charging me the "executive service" fee because of the particular kind of car I drive. I asked him what does the extra cost include, he said "parts in Santa Barbara cost more". I said "you can't tell me that an oil filter costs $40 (which is how much extra I was paying)." Then he said "This is a franchise, do you know what that means? My manager asks me to charge this amount." "Does that mean I go to the McDonald's somewhere else and they will charge me $10 for the same burger?" "We....we are not McDonalds' but... can you step inside?" At this point, I asked to talk to the manager, he then told me "I am the 'manager of the day'". I would not step inside because I was afraid they will do things funny to my car. I said to him if this is the way they do business, I will never come back again, and guess what? He said "Then don't!" and of course I will not and I had filed a complain through BetterBusiness Bureau. It was a total rip off. knbc had caught Jiffy Lube scammers on camera. I cannot post links here but do a quick search, you'll find the video.

0
★☆☆☆☆

This Jiffy Lube is horrible. While I have had several oil changes at other Jiffy Lube, I had never paid close to $110 for once. The person who claimed to be "manager of the day" insisted on charging me the "executive service" fee because of the particular kind of car I drive. I asked him what does the extra cost include, he said "parts in Santa Barbara cost more". I said "you can't tell me that an oil filter costs $40 (which is how much extra I was paying)." Then he said "This is a franchise, do you know what that means? My manager asks me to charge this amount." "Does that mean I go to the McDonald's somewhere else and they will charge me $10 for the same burger?" "We....we are not McDonalds' but... can you step inside?" At this point, I asked to talk to the manager, he then told me "I am the 'manager of the day'". I would not step inside because I was afraid they will do things funny to my car. I said to him if this is the way they do business, I will never come back again, and guess what? He said "Then don't!" and of course I will not and I had filed a complain through BetterBusiness Bureau. It was a total rip off. knbc had caught Jiffy Lube scammers on camera. I cannot post links here but do a quick search, you'll find the video.

Pros: None

Cons: Dishonest and rude

.

I came here one when I couldn't get in to the honda dealership for an oil change. I thought it should be quicjk since that is what they are know for.
It wasn't clear where you are supposed to pull in but I figured it out. Then I was kept waiting at my car when there was no line. A guy finally greeted me and told me he'd help me in a second. Ten minutes passed and he finally came back. Once I was helped, I didn't wait too mong to get my car back.
The prices are alright. I'd think they could at least be cheaper since it was about the same price at the dealership (who are known to be expensive for things).

PROS: Sort of a 'jiffy'.
CONS: Prices and waiting time.

3
★★★☆☆

I came here one when I couldn't get in to the honda dealership for an oil change. I thought it should be quicjk since that is what they are know for.
It wasn't clear where you are supposed to pull in but I figured it out. Then I was kept waiting at my car when there was no line. A guy finally greeted me and told me he'd help me in a second. Ten minutes passed and he finally came back. Once I was helped, I didn't wait too mong to get my car back.
The prices are alright. I'd think they could at least be cheaper since it was about the same price at the dealership (who are known to be expensive for things).

PROS: Sort of a 'jiffy'.
CONS: Prices and waiting time.

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1 out of 1 people found this review helpful.

.

I had a horrible experience there in March, 2005. Their lot was tight and crowded, so that there was no place to park. It was raining, and there was nowhere to sit down, much less any covered waiting area. It was not clear where to go to stand in line and sign in. After an attendant finally told me which line to park in, another attendant came up and told me that I couldn't park there, because I was blocking the entrance. Since the lot was packed and there was nowhere to wait, I decided to leave. The worker then got really snotty, and told me, "You can see there's a line, m'aam, it's not our fault you're going to have to wait." When I explained that I didn't mind waiting, but minded their disorganization, he replied sarcastically, "Well, have a nice day, miss." Then I found that someone else was parking in the exit. When I asked that person if he could move over a bit, he said that he was waiting for them to remove the cones they had put across the only way out. I said that this problem seemed easy to solve, and went to remove the cones myself. At this point, one of the workers, who had previously been too busy to help us, ran up and told me that I wasn't allowed to move the cones. I moved the cones anyway, got out of there, and have never gone back.

PROS: might be satisfactory if they're not busy and you don't mind standing
CONS: disorganized, not particularly helpful, rude, block exit

1
★☆☆☆☆

I had a horrible experience there in March, 2005. Their lot was tight and crowded, so that there was no place to park. It was raining, and there was nowhere to sit down, much less any covered waiting area. It was not clear where to go to stand in line and sign in. After an attendant finally told me which line to park in, another attendant came up and told me that I couldn't park there, because I was blocking the entrance. Since the lot was packed and there was nowhere to wait, I decided to leave. The worker then got really snotty, and told me, "You can see there's a line, m'aam, it's not our fault you're going to have to wait." When I explained that I didn't mind waiting, but minded their disorganization, he replied sarcastically, "Well, have a nice day, miss." Then I found that someone else was parking in the exit. When I asked that person if he could move over a bit, he said that he was waiting for them to remove the cones they had put across the only way out. I said that this problem seemed easy to solve, and went to remove the cones myself. At this point, one of the workers, who had previously been too busy to help us, ran up and told me that I wasn't allowed to move the cones. I moved the cones anyway, got out of there, and have never gone back.

PROS: might be satisfactory if they're not busy and you don't mind standing
CONS: disorganized, not particularly helpful, rude, block exit

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2 out of 2 people found this review helpful.

 

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