Fox Rent-A-Car Inc

I have had very bad experience in renting the car from Fox Rental on 6/14/2008, 11am, at San Jose Airport. I mentioned 12pm as my approximate rental pickup time, and due to 30 minutes delay with Atlanta-SJC flight, me and my wife reached fox rental outside booth by 11.30pm. First of all the computers were down at that time at the main fox rental location. We ended up walking in hot sun towards the rental booth.
At the booth Mr Daniel initially told us that we have to just wait for few minutes to pick up our car since they were waiting for car returns. After waiting for 30 minutes I talked to Mr Daniel asking him to upgrade or give us another car, and he said there was no car available, so we would have to wait. We had been waiting for 30 minutes in mid noon sun by then. After another 30 minutes my wife also got pissed off (I was trying to get rental cars at other locations, but prices were exorbitant for the last minute) and other fellow passengers shared her anger. She also asked Mr Daniel why they couldnt give us some other car. Finally we thought Mr Daniel was of no use for us, and approached Mr Francis whom we should have approached in the first place. Then Mr Francis quickly found out about our problem and asked Mr Daniel to give us any car. By the time we got our car, it was 2 pm, 2.5 hours after we were at the booth. We got a free upgrade but the ordeal was bad enough that the upgrade didnt really matter at the end.
We just couldnt understand how pathetic Mr Daniel was in understanding customers plight in broad daylight. I didnt have any reason to rationalize his lack of professionalism.
I would never rent again with Fox rental, and this experience is shared with many of friends who were appalled at Fox employees pathetic service. Since they live in San Jose, they would probably be careful with Fox Rental.
If I were Francis, I would have put this Daniel guy on probation. I request you to investigate this matter.

What a great place to rent a hybrid car -- in fact the only place to do so. I did and was very happy with their service and pricing. I even found a 10% off coupon for a hybrid rental at www.hybrid-rental-car.com.

I like Fox Rent A Car. Their prices are usually very competitive, and last time they upgraded me to a Honda Civic Hybrid for free. The cars have some miles on them and aren't in pristine shape, but they work. The staff I've dealt with are pretty friendly.

PROS: Low pirces, hybrids
CONS: Cars are a bit older