Big O Tires - Closed - CLOSED

★★★☆☆
M-F 8:00am-6:00pm, Saturday 8:00am-5:00pm, Sunday 9:00am-4:00pm
  • 12093 Scripps Summit Dr

    San Diego, CA 92131

    Map & Directions
  • 858-577-0667

About Big O Tires - Closed

Categories
  • Tires
  • Brake Repair
  • Auto Body Paint & Repair
  • Automotive Repair
  • Oil Changes
Details
  • BF Goodrich
  • Michelin
  • Brake Repair
  • Oil Changes
Hours
M-Su Closed

Automotive

Automotive
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.

I have been taking both my cars to Big O for at least 10 years. They do all the work related to tires and brakes on both cars.\r
\r
I go there because I trust them and they bend over backwards to please their customers. Saul is the

3
★★★★★

I have been taking both my cars to Big O for at least 10 years. They do all the work related to tires and brakes on both cars.\r
\r
I go there because I trust them and they bend over backwards to please their customers. Saul is the

.

Bait and Switch

Needed tires for my motorhome. Was quoted $1,774 + tax over the phone. Give them my CC number to bring in the tires and show up with the motorhome for the install. The Manager wouldn't honor the quote. Wanted about $350 more. Says it's not worth it for him to do the work at the quoted price. Doesn't make any effort to come to an understanding. Says he doesn't respond to ultimatums when I say he can do the right thing and send me out as a satisfied customer or I'll let corporate know, the internet know and my friends know how bad they are. I've written corporate, all my friend know, and now I've done the internet thing.

Called Big O Consumer Relations on a Friday and was told somebody would call Monday or Tuesday. Wednesday afternoon rolls around with no call so I call them. Got ahold of Gary who heads Consumer Relations. Doesn't seem too concerned his department doesn't keep their word. Says he'll have the Regional Director get in touch with me to resolve this.

Guess what? Never heard from the Regional Director. Surprised? At this point, I wasn't.

The Big O sales guy did call back, said the $1,774 price was good and I could bring the rig in when the Manager wasn't on duty. Too little, too late.

Took my business to Parkhouse which I should have done in the first place. They specialize in trucks.

I'll post the answer I get from Big O corporate, presuming they bother to write back.

Not a good place to do business with.

-------

I wrote corporate after posting this. Didn't get so much as a 'thanks for writing' back from them. These guys just don't care about customer service. Stay away.

1
★☆☆☆☆

Bait and Switch

Needed tires for my motorhome. Was quoted $1,774 + tax over the phone. Give them my CC number to bring in the tires and show up with the motorhome for the install. The Manager wouldn't honor the quote. Wanted about $350 more. Says it's not worth it for him to do the work at the quoted price. Doesn't make any effort to come to an understanding. Says he doesn't respond to ultimatums when I say he can do the right thing and send me out as a satisfied customer or I'll let corporate know, the internet know and my friends know how bad they are. I've written corporate, all my friend know, and now I've done the internet thing.

Called Big O Consumer Relations on a Friday and was told somebody would call Monday or Tuesday. Wednesday afternoon rolls around with no call so I call them. Got ahold of Gary who heads Consumer Relations. Doesn't seem too concerned his department doesn't keep their word. Says he'll have the Regional Director get in touch with me to resolve this.

Guess what? Never heard from the Regional Director. Surprised? At this point, I wasn't.

The Big O sales guy did call back, said the $1,774 price was good and I could bring the rig in when the Manager wasn't on duty. Too little, too late.

Took my business to Parkhouse which I should have done in the first place. They specialize in trucks.

I'll post the answer I get from Big O corporate, presuming they bother to write back.

Not a good place to do business with.

-------

I wrote corporate after posting this. Didn't get so much as a 'thanks for writing' back from them. These guys just don't care about customer service. Stay away.

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.

When I first went in there I was impressed by the cleanliness and great customer service, but turns out it was nothing more than a facade. I found them to be a great deal because of some discount card we bought where we get 6 checkups in a year for maybe $60 total, but for fixing some things, I found they lied about my windshield wiper tank being broken and needing replacement. I went to Fast Auto Service and the guy there did it for free, without a replacement. In fact it took maybe 15 minutes. THe only reason I don't rate them lower is because I assume every auto repair center finds a way to rip you off

PROS: Clean
CONS: Expensive, Cheating you, ripping you off

2
★★☆☆☆

When I first went in there I was impressed by the cleanliness and great customer service, but turns out it was nothing more than a facade. I found them to be a great deal because of some discount card we bought where we get 6 checkups in a year for maybe $60 total, but for fixing some things, I found they lied about my windshield wiper tank being broken and needing replacement. I went to Fast Auto Service and the guy there did it for free, without a replacement. In fact it took maybe 15 minutes. THe only reason I don't rate them lower is because I assume every auto repair center finds a way to rip you off

PROS: Clean
CONS: Expensive, Cheating you, ripping you off

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.

This is an excellent place to come to when in need of a tire. I needed a spare and had no money and he gave it to me for free. Highly recommend if close by.

4
★★★★☆

This is an excellent place to come to when in need of a tire. I needed a spare and had no money and he gave it to me for free. Highly recommend if close by.

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Message from Big O Tires - Closed

The Team You Trust -- Big O Tires is the largest independent new tire and auto services operation in North America. Big O offers their complete line of branded tires & car products for passenger, light truck & RV vehicles. -- Big O Tires, Michelin, Goodyear, BF Goodrich, Yokohama, Uniroyal, Cooper, Falken, Continental, Fulda, Shell, Pennzoil, Exide, American Racing Wheels, Falken Wheels, Hankook, Nankang, General Tire

More about Big O Tires - Closed

Tires, Auto Services, Alignments, Wheels, Brake Service, Shocks & Struts, Suspension & Front End Repair, Oil & Filter Changes, Batteries, Fluid Maintenance Services, lifts, wheel bearing and other undercar services.

 

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