Spa & Stove Expo

★★★☆☆

About Spa & Stove Expo

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  • Fireplaces

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Diablo Grills

2710 Camino Diablo Walnut Creek, CA

3.0 3
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My husband and I have purchased both a spa and stove from Spa & Stove Expo, We comparison sopped and they had the best prices. We have had no problem when we need service. We can and do recommend them to family & friends.

4
★★★★☆

My husband and I have purchased both a spa and stove from Spa & Stove Expo, We comparison sopped and they had the best prices. We have had no problem when we need service. We can and do recommend them to family & friends.

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I purchased a Napoleon wood burning insert from them in November 2007. I was informed by Bill (owner) that it will get so hot that I will be driven out of the room by the heat. I have yet to experience it. When I called to complain about it, I was told he would call me back. Two days later I had to call back and was told if they came out to inspect the insert and they found nothing wrong with it, then it was considered fixed. I was told that I would be charged if they came out to look at it.
I will never go back to this place and I would never recommend this store to anyone. Extremely bad customer service. Don't fall for the deal because if it looks too good to be true then it probably is.

1
★☆☆☆☆

I purchased a Napoleon wood burning insert from them in November 2007. I was informed by Bill (owner) that it will get so hot that I will be driven out of the room by the heat. I have yet to experience it. When I called to complain about it, I was told he would call me back. Two days later I had to call back and was told if they came out to inspect the insert and they found nothing wrong with it, then it was considered fixed. I was told that I would be charged if they came out to look at it.
I will never go back to this place and I would never recommend this store to anyone. Extremely bad customer service. Don't fall for the deal because if it looks too good to be true then it probably is.

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The initial purchase process was friendly, the installation was prompt. A few months later the motor broke and I had replacement installed within a few days at no cost to me. Linda is easy to talk to and seems to really care about her customers. She and her small staff are always really friendly when I come in to buy supplies, even holds my dog while I get out my credit card. I highly recommend this business.

4
★★★★☆

The initial purchase process was friendly, the installation was prompt. A few months later the motor broke and I had replacement installed within a few days at no cost to me. Linda is easy to talk to and seems to really care about her customers. She and her small staff are always really friendly when I come in to buy supplies, even holds my dog while I get out my credit card. I highly recommend this business.

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