Custom Floors

★★★☆☆
  • 25710 Springbrook Ave # 100 Suite 100

    Saugus, CA 91350

    Map & Directions
  • 661-296-2222

About Custom Floors

Hours
Mon-Fri 9am-7pm, Sat 10am-5pm

Home & Garden

Home & Garden
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.

Had to take them to the state contractors board and their bond co to get my money back. The owner keeps using different contractors lic numbers of buddies and that's how he stays in business. They did a poor install of tile in my kitchen and dining room. They didn't mix the growt correct and when it started dissolving blamed it on my dogs. They don't back up what they sell or install and duck all phone calls.

1
★☆☆☆☆

Had to take them to the state contractors board and their bond co to get my money back. The owner keeps using different contractors lic numbers of buddies and that's how he stays in business. They did a poor install of tile in my kitchen and dining room. They didn't mix the growt correct and when it started dissolving blamed it on my dogs. They don't back up what they sell or install and duck all phone calls.

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.

Had recarpeting done in my own home and a rental . Simple a straight forward, they were great, the turn around was quick, and Scott gave me a deal uncomparable to any other store I had visited in town. Thanks again, I'll be reffering.

4
★★★★☆

Had recarpeting done in my own home and a rental . Simple a straight forward, they were great, the turn around was quick, and Scott gave me a deal uncomparable to any other store I had visited in town. Thanks again, I'll be reffering.

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.

Despite some of the negative reviews I had read, I decided to use Custom Floors to re-carpet and tile my newly purchased home. The staff was very helpful and knowledgable and although they were not the least expensive quote I had received, they were very competetive and my wife was insistant that we used them after having a bad experience at two of their major competetors in town (I'll be nice and not mention names). They were timely, the girls in the office were great, and the installers Tony and Phil were amazing. My floors look great and the customer service was great as well, I would recommend them anytime. Thanks Custom Floors!

4
★★★★☆

Despite some of the negative reviews I had read, I decided to use Custom Floors to re-carpet and tile my newly purchased home. The staff was very helpful and knowledgable and although they were not the least expensive quote I had received, they were very competetive and my wife was insistant that we used them after having a bad experience at two of their major competetors in town (I'll be nice and not mention names). They were timely, the girls in the office were great, and the installers Tony and Phil were amazing. My floors look great and the customer service was great as well, I would recommend them anytime. Thanks Custom Floors!

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.

Custom Floors came into my home and redid the carpet in my bedroom. They came out the same day and gave me a quote (which was one of the lowest I got). They finished the job on time, and were polite and professional the whole way. A great experience.

5
★★★★★

Custom Floors came into my home and redid the carpet in my bedroom. They came out the same day and gave me a quote (which was one of the lowest I got). They finished the job on time, and were polite and professional the whole way. A great experience.

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.

I'm so glad I chose Custom Floors. Scott took care of me. I got a good deal, and the service was great. The floors turned out great. Highly recommend.

5
★★★★★

I'm so glad I chose Custom Floors. Scott took care of me. I got a good deal, and the service was great. The floors turned out great. Highly recommend.

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1 out of 1 people found this review helpful.

.

I could just cut and paste several of the responses below about how bad this place is. After spending $5000 on some nice hardwood floors, we noticed 2 areas where the floor was damaged when the "installers" did the job. After 5 MONTHS of calling to get them to fix it, still no one has showed. Scott even tried to pawn it off on his install guy saying that he fired him cause of his work ethic. Just saw the "Fired" guy the other day doing a "Custom Floors" install.

Real pieces of work these people. I filed a Better Business Bureau report and so should everyone else who's dealt with these idiots.

1
★☆☆☆☆

I could just cut and paste several of the responses below about how bad this place is. After spending $5000 on some nice hardwood floors, we noticed 2 areas where the floor was damaged when the "installers" did the job. After 5 MONTHS of calling to get them to fix it, still no one has showed. Scott even tried to pawn it off on his install guy saying that he fired him cause of his work ethic. Just saw the "Fired" guy the other day doing a "Custom Floors" install.

Real pieces of work these people. I filed a Better Business Bureau report and so should everyone else who's dealt with these idiots.

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0 out of 2 people found this review helpful.

.

I have been waiting for over a month to have a poor job resolved. The bathroom floor was tiled with two different colored tiles. We had the owner, who was very rude to my wife, come look at it. He tried to convince her that "that's the way it's supposed to look". We then had the manufacturer rep. come and look, and she agreed that it was not right and that "she would not accept the job either". I then scheduled for the installation on a Saturday. The installer never showed up, never called to say he wasn't coming. I called the store to find out what was happening. I had to leave a message because they NEVER answer the phone. No call back from the owner. Didn't really expect one. Still waiting. So, do yourself a favor and avoid this place like the plague. Once the owner has your money, your at his mercy. There are many reputable dealers in the valley so you shouldn't have put up with this piece of work.

1
★☆☆☆☆

I have been waiting for over a month to have a poor job resolved. The bathroom floor was tiled with two different colored tiles. We had the owner, who was very rude to my wife, come look at it. He tried to convince her that "that's the way it's supposed to look". We then had the manufacturer rep. come and look, and she agreed that it was not right and that "she would not accept the job either". I then scheduled for the installation on a Saturday. The installer never showed up, never called to say he wasn't coming. I called the store to find out what was happening. I had to leave a message because they NEVER answer the phone. No call back from the owner. Didn't really expect one. Still waiting. So, do yourself a favor and avoid this place like the plague. Once the owner has your money, your at his mercy. There are many reputable dealers in the valley so you shouldn't have put up with this piece of work.

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0 out of 1 people found this review helpful.

.

Read the reviews in yahoo and other online sites about this company. The scam artist owner took our money and gave us the worst installation job ever. We got most of our money back from him and had another company come in and redo the entire job. What a joke. This business should be shut down! If enough people complain hopefully it will! Do not use this company. You will be so sorry you did!

1
★☆☆☆☆

Read the reviews in yahoo and other online sites about this company. The scam artist owner took our money and gave us the worst installation job ever. We got most of our money back from him and had another company come in and redo the entire job. What a joke. This business should be shut down! If enough people complain hopefully it will! Do not use this company. You will be so sorry you did!

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1 out of 2 people found this review helpful.

.

Read the reviews in yahoo and other online sites about this company. The scam artist owner took our money and gave us the worst installation job ever. We got most of our money back from him and had another company come in and redo the entire job. What a joke. This business should be shut down! If enough people complain hopefully it will! Do not use this company. You will be so sorry you did!

1
★☆☆☆☆

Read the reviews in yahoo and other online sites about this company. The scam artist owner took our money and gave us the worst installation job ever. We got most of our money back from him and had another company come in and redo the entire job. What a joke. This business should be shut down! If enough people complain hopefully it will! Do not use this company. You will be so sorry you did!

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0 out of 1 people found this review helpful.

.

BUYER BEWARE!! We spent a huge amount of money with Custom Floors to have quality flooring professionally installed. Choosing this store was our biggest and most costliest mistake! We went through 2 and a half weeks of the poorest, most unprofessional installation job we have ever experience. The installers sometimes did not show up for work at all and no one contacted us, they took a personal job during our installation and left us walking on dry board with nails and staples sticking up, they left huge gaps between the floor boards that they hoped we wouldn't notice and if they actually did show up to work they worked an average 3 hours a day. 2 months after the installation we found out we have faulty wood flooring that is literally shrinking, lifting off the floor and coming apart at the seams. The gaps are so large between the boards you can place your entire thumb between the gaps and touch the floor underneath! We have telephoned the store and the owner NINE times and left messages (one time we called and the owner was in the store but had his receptionist tell us he wasn't available!), we have gone into the store and faced the owner TWICE and he promised to come out and check our floor and as of date he has not contacted us even once! Our flooring is now becoming a hazard, so we are seeking legal advice on how to proceed. This situation is completely out of control. We paid a lot of money for quality product and professional installation and all we are left with is faulty, hazardous flooring and a store and an owner who took our money and will not deal with us. BUYER BEWARE!!!

1
★☆☆☆☆

BUYER BEWARE!! We spent a huge amount of money with Custom Floors to have quality flooring professionally installed. Choosing this store was our biggest and most costliest mistake! We went through 2 and a half weeks of the poorest, most unprofessional installation job we have ever experience. The installers sometimes did not show up for work at all and no one contacted us, they took a personal job during our installation and left us walking on dry board with nails and staples sticking up, they left huge gaps between the floor boards that they hoped we wouldn't notice and if they actually did show up to work they worked an average 3 hours a day. 2 months after the installation we found out we have faulty wood flooring that is literally shrinking, lifting off the floor and coming apart at the seams. The gaps are so large between the boards you can place your entire thumb between the gaps and touch the floor underneath! We have telephoned the store and the owner NINE times and left messages (one time we called and the owner was in the store but had his receptionist tell us he wasn't available!), we have gone into the store and faced the owner TWICE and he promised to come out and check our floor and as of date he has not contacted us even once! Our flooring is now becoming a hazard, so we are seeking legal advice on how to proceed. This situation is completely out of control. We paid a lot of money for quality product and professional installation and all we are left with is faulty, hazardous flooring and a store and an owner who took our money and will not deal with us. BUYER BEWARE!!!

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1 out of 2 people found this review helpful.

.

Custom Floors has a really nice showroom and let's you take samples home to check them out in your house. They staff is very helpful with suggestions and listens to your needs. The prices are competative and I really like that they have a good reputation around town. If you are looking to redo your flooring I would go check them out.

4
★★★★☆

Custom Floors has a really nice showroom and let's you take samples home to check them out in your house. They staff is very helpful with suggestions and listens to your needs. The prices are competative and I really like that they have a good reputation around town. If you are looking to redo your flooring I would go check them out.

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2 out of 2 people found this review helpful.

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