Finley's Bar & Grill

★★★☆☆
  • 10477 S Airport Way

    Manteca, CA 95336

    Map & Directions
  • 209-983-9493

About Finley's Bar & Grill

Food

Food
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Short story, the owner of this restaurant is extremely rude & incredibly uncooperative. & their food is horrible!
Long Story: My fianc & I stopped at this restaurant about 6 months before our wedding; we wanted to check it out as a possible location for our rehearsal dinner. (Our wedding was at The River Mill & we thought the location of Finley's would be perfect for the rehearsal dinner) We liked what we saw...a small, cozy restaurant that seats about 30, a cute outdoor patio & a unique bar. We spoke with Deborah (the owner) about reserving our date & asked if we could pick four or five dishes from their menu & make our "own" menu. She said this would not be a problem. So we paid the $100 deposit with a credit card & went on our way.
Three months later my fianc, my Mom & I stopped to have lunch. We wanted to get her opinion on our choice of restaurant. My fianc ordered an appetizer combo plate, my mother ordered a hamburger & I wasn't hungry. Both my Mom & fianc enjoyed their meals & my mother thought Finley's was an excellent choice for the rehearsal.
Two months later (9 wks from the rehearsal date) we all went back to have dinner & brought my Dad along as well. We needed to decide what would be on "our" menu. We all ordered different items. My Dad got the Pork Tenderloin, my Mom the Chicken Dijon, my fianc a Bacon Cheeseburger & I opted for a Veggie Burger. While waiting for our meals to come we spoke with the owner, Deborah. We asked her again about picking items to form our own menu...this time she said that we could not do that & that we had to pick from one of their standard catering menus. When we asked why we were previously told that making our own menu wouldn't be a problem she insisted that we must have spoken to someone else the first time. (Umm, no, we spoke with her when we reserved the date & again several months later, over the phone, when again she told us the personalized menu wouldn't be a problem.) After a couple more questions about table arrangements & beverages, our meals arrived & she left us to "enjoy" our dinners.
Ahh the food...we all absolutely HATED our meals! My Mom's Chicken Dijon wasn't an actual chicken breast, it was thick sliced chicken that you would get from a deli & use on a sandwich. My Veggie Burger wasn't a "burger" at all; it was cut up chunks of carrot, zucchini, & squash lying on a bun with some cheese.
A week later we had another restaurant booked for our rehearsal & my fianc contacted Deborah at Finley's to see about getting our $100 deposit back. He was informed that he would need the original receipt (which we had) & a copy of the credit card statement where the charge appeared (thought that was a little weird, but we got a copy anyways). My fianc & Deborah agreed to meet the next day at 11:00 a.m. to process the refund. The morning of the meeting my fianc called Finley's & left a message for Deborah with an employee who answered the phone...his message, I'm running late & will be there by 12:00 p.m. (Side note, we live 30 minutes from Finley's, so it's not exactly a quick thing to make a trip there.) My fianc arrived for his appointment at 11:50 & Deborah was not there. He was told that she had an appointment & hadn't bothered to call my fianc to let him know. When he asked if someone else could help him, he was told no. As he was about to leave Deborah walked in & told my fianc that she was with a customer & that he would need to leave the original credit card receipt & the copy of the credit card statement. My fianc really didn't want to leave anything, especially not the credit card statement. Deborah was totally un-willing to quickly process the refund & insisted he leave the items. My fianc asked why she just couldn't refund him in cash & was told that he paid by credit card, so that was the method that he would be refunded...even though it's been six months since we paid the deposit & they have already gotten the cash for the transaction. After deliberation he left the items with Deborah because another 30 minute trip, ONE WAY, was not feasible.
After countless un-returned phone calls to Deborah I sent a certified letter to Finley's, asking for a refund of our $100 & I filed a complaint with the BBB.
The BBB was of little use. The owner of Finley's claimed that we knew the refund was not refundable & even went so far as to write "Not Refundable" on the copy of the receipt WE supplied her...too bad I made a copy of the original before giving it to her & it shows no such statement!
My husband contacted his credit card provider & asked for a refund through them. Finley's was given the option to rebut the refund of our money...which they did. But the credit card company sided with us & refunded out $100...FINALLY! It only took 7 months!

1
★☆☆☆☆

Short story, the owner of this restaurant is extremely rude & incredibly uncooperative. & their food is horrible!
Long Story: My fianc & I stopped at this restaurant about 6 months before our wedding; we wanted to check it out as a possible location for our rehearsal dinner. (Our wedding was at The River Mill & we thought the location of Finley's would be perfect for the rehearsal dinner) We liked what we saw...a small, cozy restaurant that seats about 30, a cute outdoor patio & a unique bar. We spoke with Deborah (the owner) about reserving our date & asked if we could pick four or five dishes from their menu & make our "own" menu. She said this would not be a problem. So we paid the $100 deposit with a credit card & went on our way.
Three months later my fianc, my Mom & I stopped to have lunch. We wanted to get her opinion on our choice of restaurant. My fianc ordered an appetizer combo plate, my mother ordered a hamburger & I wasn't hungry. Both my Mom & fianc enjoyed their meals & my mother thought Finley's was an excellent choice for the rehearsal.
Two months later (9 wks from the rehearsal date) we all went back to have dinner & brought my Dad along as well. We needed to decide what would be on "our" menu. We all ordered different items. My Dad got the Pork Tenderloin, my Mom the Chicken Dijon, my fianc a Bacon Cheeseburger & I opted for a Veggie Burger. While waiting for our meals to come we spoke with the owner, Deborah. We asked her again about picking items to form our own menu...this time she said that we could not do that & that we had to pick from one of their standard catering menus. When we asked why we were previously told that making our own menu wouldn't be a problem she insisted that we must have spoken to someone else the first time. (Umm, no, we spoke with her when we reserved the date & again several months later, over the phone, when again she told us the personalized menu wouldn't be a problem.) After a couple more questions about table arrangements & beverages, our meals arrived & she left us to "enjoy" our dinners.
Ahh the food...we all absolutely HATED our meals! My Mom's Chicken Dijon wasn't an actual chicken breast, it was thick sliced chicken that you would get from a deli & use on a sandwich. My Veggie Burger wasn't a "burger" at all; it was cut up chunks of carrot, zucchini, & squash lying on a bun with some cheese.
A week later we had another restaurant booked for our rehearsal & my fianc contacted Deborah at Finley's to see about getting our $100 deposit back. He was informed that he would need the original receipt (which we had) & a copy of the credit card statement where the charge appeared (thought that was a little weird, but we got a copy anyways). My fianc & Deborah agreed to meet the next day at 11:00 a.m. to process the refund. The morning of the meeting my fianc called Finley's & left a message for Deborah with an employee who answered the phone...his message, I'm running late & will be there by 12:00 p.m. (Side note, we live 30 minutes from Finley's, so it's not exactly a quick thing to make a trip there.) My fianc arrived for his appointment at 11:50 & Deborah was not there. He was told that she had an appointment & hadn't bothered to call my fianc to let him know. When he asked if someone else could help him, he was told no. As he was about to leave Deborah walked in & told my fianc that she was with a customer & that he would need to leave the original credit card receipt & the copy of the credit card statement. My fianc really didn't want to leave anything, especially not the credit card statement. Deborah was totally un-willing to quickly process the refund & insisted he leave the items. My fianc asked why she just couldn't refund him in cash & was told that he paid by credit card, so that was the method that he would be refunded...even though it's been six months since we paid the deposit & they have already gotten the cash for the transaction. After deliberation he left the items with Deborah because another 30 minute trip, ONE WAY, was not feasible.
After countless un-returned phone calls to Deborah I sent a certified letter to Finley's, asking for a refund of our $100 & I filed a complaint with the BBB.
The BBB was of little use. The owner of Finley's claimed that we knew the refund was not refundable & even went so far as to write "Not Refundable" on the copy of the receipt WE supplied her...too bad I made a copy of the original before giving it to her & it shows no such statement!
My husband contacted his credit card provider & asked for a refund through them. Finley's was given the option to rebut the refund of our money...which they did. But the credit card company sided with us & refunded out $100...FINALLY! It only took 7 months!

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Finley's has one of hte best burgers I've ever had. At the $14.95 price tag I was skeptical but let me assure you it lived up to every penny. The owner is great and we found the relaxed atmosphere a nice change of pace. They are not rushing so they can turn your table.

5
★★★★★

Finley's has one of hte best burgers I've ever had. At the $14.95 price tag I was skeptical but let me assure you it lived up to every penny. The owner is great and we found the relaxed atmosphere a nice change of pace. They are not rushing so they can turn your table.

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