Electric Express Appliance Inc

★★★☆☆
  • 2196 Bunker Hill Dr

    San Mateo, CA 94402

    Map & Directions
  • 650-577-8705

About Electric Express Appliance Inc

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3.0 2
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My stove is not working the week of Thanksgiving. I have a warranty with Land America (that is a separate mess). I report the problem and someone from Electric Express Appliances calls me at work. He says the soonest he can send someone out is the day after Thanksgiving between 1-4:00. I work for a Bank and do not have that day as a holiday so I have to take a PTO day. I sit around my house all afternoon waiting and no one ever showed up. I call Land America and they tell me to contact Electric Express Appliance directly to find out when the repair person is going to show up. I call and their office is closed. How incompetent can a company be to not show up or to schedule appointments on a day when they might be closed. I'm so frustrated because next week I'm in meetings all week and extremely busy at work because I'll be on vacation the following week and don't have time to take another PTO day and sit around and HOPE someone will show up. If you're smart you'll use a company that knows how to run a business

0
★☆☆☆☆

My stove is not working the week of Thanksgiving. I have a warranty with Land America (that is a separate mess). I report the problem and someone from Electric Express Appliances calls me at work. He says the soonest he can send someone out is the day after Thanksgiving between 1-4:00. I work for a Bank and do not have that day as a holiday so I have to take a PTO day. I sit around my house all afternoon waiting and no one ever showed up. I call Land America and they tell me to contact Electric Express Appliance directly to find out when the repair person is going to show up. I call and their office is closed. How incompetent can a company be to not show up or to schedule appointments on a day when they might be closed. I'm so frustrated because next week I'm in meetings all week and extremely busy at work because I'll be on vacation the following week and don't have time to take another PTO day and sit around and HOPE someone will show up. If you're smart you'll use a company that knows how to run a business

Pros: None

Cons: No one will show up. What is the point of making an appointment

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Great customer service, prompt response, professional technicians. Repair all high end appliances including Viking, Sub-Zero, LG, Thermador,etc. Contactors for home warranty insurance companies.

2
★★★★★

Great customer service, prompt response, professional technicians. Repair all high end appliances including Viking, Sub-Zero, LG, Thermador,etc. Contactors for home warranty insurance companies.

Pros: Great professional service

Cons: Great customer service

 

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