Cooks Collision of Roseville

★★★★☆
  • 2018 Taylor Rd

    Roseville, CA 95678

    Map & Directions
  • 916-781-3242

About Cooks Collision of Roseville

Hours
Mon - Fri, 8am - 6pm; Sat, 9am - 2pm

Automotive

Automotive
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4.0 2
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We own a cl55 amg.Hit a deer on hywy 50 needed a hood and a bumper.Not a tough task.We took it to cooks upon recommendation of MBZ of EDH..oops..two times there.DISMAL FAILURE.We met with people in suits who reassured us they could make it

3
★★★★★

We own a cl55 amg.Hit a deer on hywy 50 needed a hood and a bumper.Not a tough task.We took it to cooks upon recommendation of MBZ of EDH..oops..two times there.DISMAL FAILURE.We met with people in suits who reassured us they could make it

.

The shop atmosphere was very clean and orderly, even professional. Deceiving in retrospect. I found that 1) car was not totally put back together (IE: missing screws, missing inner fender molding, etc), 2) Car was not inspected by shop prior to being released (paint was flaking off when I arrived to pick it up), 3) Molding and valance panels do not fit together properly (bumper and valance below do not snap together tightly as they should). 4) Over spray on other panels and adjoining moldings (sloppy, messy, lazy workmanship).
It was a simple repair needing only to replace (and paint) rear bumper and valance molding. Car was at shop for two weeks. (I had two deep scratches in the bumper and valence)
The fit and finish is critical for any car and on a Mercedes its all about German engineering which is to close tolerances. Obviously this is not Cook's strong point.
After two weeks I gave up, I was told it would be a three day job.

1
★★☆☆☆

The shop atmosphere was very clean and orderly, even professional. Deceiving in retrospect. I found that 1) car was not totally put back together (IE: missing screws, missing inner fender molding, etc), 2) Car was not inspected by shop prior to being released (paint was flaking off when I arrived to pick it up), 3) Molding and valance panels do not fit together properly (bumper and valance below do not snap together tightly as they should). 4) Over spray on other panels and adjoining moldings (sloppy, messy, lazy workmanship).
It was a simple repair needing only to replace (and paint) rear bumper and valance molding. Car was at shop for two weeks. (I had two deep scratches in the bumper and valence)
The fit and finish is critical for any car and on a Mercedes its all about German engineering which is to close tolerances. Obviously this is not Cook's strong point.
After two weeks I gave up, I was told it would be a three day job.

Pros: Pleasant waiting room, for whatever that's worth

Cons: no rental car (had to have agency pick me up), slow service, poor workmanship

 

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