Wheel Works

★★★☆☆
Wheel Works in Mountain View, CA is a busy driver s one-stop shop for premium tires, vehicle maintenance, and repair, including tune-ups, A/C service, tire alignment, brake service, and battery checks and replacement. At Wheel Works, we value your time, which is why we offer an on-time guarantee and special discounts, plus free services like tire rotations and flat repairs. Schedule an appointment online or drop by your local Wheel Works today! Our certified technicians believe your car should work and play as hard as you do, and they re ready for you 7 days a week.
  • 555 Showers Dr

    Mountain View, CA 94040

    Map & Directions
  • 650-694-9259

Automotive

Automotive
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2.5 2
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After three attempts, they still couldn't align the wheels on my car. They blamed it on their machine after the first attempt. So they tried their other machine on my first return visit. Same problem! Then they tried again, and still couldn't align it properly. They admitted that they couldn't do the job, but refused to refund my money. Nice way to steal almost $90.00!

1
★☆☆☆☆

After three attempts, they still couldn't align the wheels on my car. They blamed it on their machine after the first attempt. So they tried their other machine on my first return visit. Same problem! Then they tried again, and still couldn't align it properly. They admitted that they couldn't do the job, but refused to refund my money. Nice way to steal almost $90.00!

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Although they finally did get the job done, it was sort of a frustrating experience. not 100% their fault.

I had a flat tire and initially went to the company across the street with a big firestone sign. They had me waiting for 2 and a half hours, in which time I had no car, so my best option was to spend time in the lousy stores that are in san antonio shopping center. after 2.5hrs they told me they couldnt fix the tire and that a new tire would cost $240. Since I have a subaru wrx impreza and good tires are critical for the speeds i drive at, it was along the lines of what i thought i would have to pay.

however, at wheel works they quoted me $170. I insisted twice about what tires they were and he assured me they were the same ones.

they had to order the tires so i came back the next day, and of course it was not exactly the same tires. true, they were the same brand, size and tread, but they were for maximum speeds of 139mph while i previously had for 149mph. what frustrated me in the experience is that i had checked twice to make sure they were exactly the same.

in the end, i had to come back once again after they re-ordered the tires and ended up paying $230, still less than firestone but not worth the additional hassle of waiting.

overall however, i was satisfied with the experience. the service was cordial and professional throughout and they were ultimately the cheapest alternative.

PROS: cost, service
CONS:

4
★★★★☆

Although they finally did get the job done, it was sort of a frustrating experience. not 100% their fault.

I had a flat tire and initially went to the company across the street with a big firestone sign. They had me waiting for 2 and a half hours, in which time I had no car, so my best option was to spend time in the lousy stores that are in san antonio shopping center. after 2.5hrs they told me they couldnt fix the tire and that a new tire would cost $240. Since I have a subaru wrx impreza and good tires are critical for the speeds i drive at, it was along the lines of what i thought i would have to pay.

however, at wheel works they quoted me $170. I insisted twice about what tires they were and he assured me they were the same ones.

they had to order the tires so i came back the next day, and of course it was not exactly the same tires. true, they were the same brand, size and tread, but they were for maximum speeds of 139mph while i previously had for 149mph. what frustrated me in the experience is that i had checked twice to make sure they were exactly the same.

in the end, i had to come back once again after they re-ordered the tires and ended up paying $230, still less than firestone but not worth the additional hassle of waiting.

overall however, i was satisfied with the experience. the service was cordial and professional throughout and they were ultimately the cheapest alternative.

PROS: cost, service
CONS:

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