Pasadena Lighting

★★★☆☆
  • 731 E Walnut St

    Pasadena, CA 91101

    Map & Directions
  • 626-564-1112

Home & Garden

Home & Garden
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I purchased a fixture from them through a decorator (although billed to my VISA). They were more expensive than quality competitors on the internet and they charged me for shipping.\r
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2 of 6 G-9 halogen bulbs ($6 each) have burned out

3
★★★★★

I purchased a fixture from them through a decorator (although billed to my VISA). They were more expensive than quality competitors on the internet and they charged me for shipping.\r
\r
2 of 6 G-9 halogen bulbs ($6 each) have burned out

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I called up and spoke to Dean after getting an internet price and an even higher price from another local store on a special order from Arroyo Craftsman. Dean called the manufacturer, arranged the special modification, and gave me a price that was 15% less than the best internet price I received with no shipping costs. He called me in two weeks to tell me my order was in, a week earlier than expected, and loaded the large lamps in my car for me. I could not have asked for better service and at a cost better than I ever expected. I highly recommend Pasadena Lighting.

2
★★★★★

I called up and spoke to Dean after getting an internet price and an even higher price from another local store on a special order from Arroyo Craftsman. Dean called the manufacturer, arranged the special modification, and gave me a price that was 15% less than the best internet price I received with no shipping costs. He called me in two weeks to tell me my order was in, a week earlier than expected, and loaded the large lamps in my car for me. I could not have asked for better service and at a cost better than I ever expected. I highly recommend Pasadena Lighting.

Pros: Best Price, Very Helpful on Special Order

Cons: None

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This store has some of the rudest, most condescending employees/owner I have ever encountered. And they are overpriced! DO NOT SHOP HERE!!!!

0
★☆☆☆☆

This store has some of the rudest, most condescending employees/owner I have ever encountered. And they are overpriced! DO NOT SHOP HERE!!!!

Cons: Rude service with adversarial attitude towards customers.

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there aren't a lot of mom and pop electrical shops around anymore so when i needed a small part for a lamp that needed repair, i thought of going in here to see if they could help me. my family had bought thousands of dollars worth of light fixtures from them for a house they bought that was being renovated, so it was the first place that came to mind.

i was shocked by the fact that they were only willing to help me if i dropped my lamp off with them for repair at a minimum cost of $30 just for them to look at it. i explained that i knew what was wrong with the lamp and that i just needed this little part and i could do it myself at home. the guy behind the counter then told me point blank that he wasn't going to "bend over backwards to help me with a $5 sale." how's that for customer service? i will never go back there again and my family won't either, nor will they get any recommendations from them despite the fact that they were customers.

awful people, awful experience!!

1
★☆☆☆☆

there aren't a lot of mom and pop electrical shops around anymore so when i needed a small part for a lamp that needed repair, i thought of going in here to see if they could help me. my family had bought thousands of dollars worth of light fixtures from them for a house they bought that was being renovated, so it was the first place that came to mind.

i was shocked by the fact that they were only willing to help me if i dropped my lamp off with them for repair at a minimum cost of $30 just for them to look at it. i explained that i knew what was wrong with the lamp and that i just needed this little part and i could do it myself at home. the guy behind the counter then told me point blank that he wasn't going to "bend over backwards to help me with a $5 sale." how's that for customer service? i will never go back there again and my family won't either, nor will they get any recommendations from them despite the fact that they were customers.

awful people, awful experience!!

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