North Hollywood Auto Repair

We would not take our cars anywhere else. My husband and I have been taking cars to Jack for over 8 years, and have never had a bad experience.
Service has always been courteous and prompt, very good communication about when repairs would be done.
The garage has done repairs for free when the repair involved parts they worked on before. They have advocated for us in getting a tire shop to honor warranty as well as helping to get a warranty insurance program to pay for repairs.
We trust Jack and have taken his advice on older vehicles on what repairs were worth doing and value of the vehicles, when to sell etc. With two newer vehicles we are currently just going for basic oil changes etc., but as our vehicles get older we will continue to trust North Hollywood Auto Repair to keep us on the road.

I was quoted a price that seemed way too high for a water pump repair on my VW Beetle. I shopped it around and found consistently lower prices (by at least $150) everywhere. When I told JACK, the proprietor, that I had found lower prices elsewhere and invited him to offer a more competitive price, he seemed offended and proceeded to villify all of the other auto shops, saying their workers weren't qualified and that they worked for slave wages. I decided to go with another shop and had my car towed to another garage. After the car was fixed, I noticed that my iPod had been stolen (it was hooked into the stereo.) When I approached Jack about this, he wouldn't conduct a search of his office or his workers' lockers even though the other garage and towing company were happy to let me search the premises. He even tried to convince me that I had lost the iPod before I brought it to his garage. Listen to this guy, Jack, talk. His tendencies toward calumny and hubris are all the markings of snake-oil salesman. Caveat emptor.

I had a different experience. The service was very good. Kind of pricey, but I trust these guys to take care of my car.

I brought my automobile in because there was something wrong with my steering. They diagnosed the problem fast, but I didn't receive my car until the next day late in the afternoon. I ended up paying $700 for a steering part (pinion) and an alignment... half of that was labor!

The next morning, my steering was making a horrible grinding sound so I took it back in. I didn't receive my car until the end of the day. They had put the steering part in the WRONG WAY and I had permanent pen marks all over my steering column from the person who did my alignment.

It was completely inconvenient, not that great of a price, and I felt like I wasn't put as priority, even when I had to bring my car back.