HOW CAN YOU SELL SOMETHING YOU DON'T HAVE. MOST ONLINE SITES KNOW WHAT THEY HAVE IN STOCK AND SHOW THAT NUMBER ON THE WEB PAGE. THE FACT THAT YOU SELL SOMETHING YOU DON'T HAVE IN STOCK MAKES YOU LOOK AWFULLY STUPID AND CERTAINLY UNPROFESSIONAL. AS AN UNHAPPY CUSTOMER I WOULD HOPE YOU WOULD OFFER ME SOMETHING IN EXCHANGE FOR THE
INCONVENIENCE YOU PUT ME THROUGH.
From: Kmart Help <firstname.lastname@example.org>
Sent: Mon, Jan 4, 2010 5:26 pm
Subject: Re: (KMM7269144I15977L0KM)
Thank you for contacting Kmart Personal Shopper!
We do apologize for the delay in the processing of your order# 117294302 for Toaster Oven Rotisserie - White item# 9990000001618611 which we are showing we did not have in stock online for delivery to your home. What we are trying to do is locate this item at a store in your area and have this shipped out to you this is a new great service we are offering called ship from store. However at this time we have been unable to locate a store with this item in stock but we are still looking.
Kmart Personal Shopper
Order placed: December 16, 2009
Arriving in 6-8 Business days.
STILL WAITING 3 WEEKS LATER
All of the prior reviews seemed a little biased, so here is my opinion, having shopped there for over eight years myself.
It's cleaning up, and it shows. Just this year the repainted it and have hired new staff members. The people there are friendly and look better than the old staff used to. The prices are debatable, but at least the sales are worth it.
The parking lot has been repaved, and it's no longer a bumpy mess. That parking lot was what stood out the most (to me) and needed the most work. It was like it had been through a really bad earth quake. That's been fixed completely, as well as relandscaped.
It wasn't the world's best shopping experience, but it has certainly been cleaning up. Part of the problem comes from lack of support. Some stores slip under and can't come back up because people bash them like this.
If you want to talk dingy, someone needs to review the Big Lots right next door.
This particular Kmart has gradually gotten worse. The store is a mess. The parking lot always has trash all over the place, shopping carts are everywhere but where they should be. The floors are dirty, employees are rude. I dont find anything good about shopping here.
I am surprised that this Kmart is still here. It continually goes downhill. The store is very run down and old looking. There is always carts and trash all over the parking lot. The employees are usually rude. I do not even shop here anymore. I used to have problems with prices in here they would advertise one price and it would ring up wrong and it would take forever for them to give you the advertised price. Not even worth the hassel.
Kmart is my least favorite out of the stores similar to it. They dont have a good selection and its difficult to find someone to help you when you need it. The customer service is rated poor in my opinion they can be very rude at times. The last time I went in here there was an item on sale and it wasnt ringing up on sale they tried to refuse to sell it to me at the advertised price. I avoid this store for the most part.
This particular Kmart has continuously gone down hill over the years. They used to be really nice and really well kept up. But now they are pretty run down looking both inside and outside. The store is a mess. The employees are rude most of the time and unwilling to help you find what your looking for.
This particular location of Kmart has really gone downhill in the past five years. The outside of the store looks very run down and there is always trash in the parking lot. I cannot ever find a shopping cart, and the inside of the store keepings looking messier and messier to me everytime that I go in here.
I really dislike going here, the store is filthy dirty and there is always stuff everyone on the floor. They have had spills and wet floors in there with no signs when I have been in there on more than one occasion. The employees act like they hate their jobs and it rubs off on the customers.
I would not recommend this store to any one. First of this store is all around filthy they have horrible customer service and it is just all around a mess. When you are looking for someone to help you find something there is never anyone around. There is always a wait when you are waiting in line