Budget Rent A Car

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  • 28570 Marguerite Pkwy # 106

    Mission Viejo, CA 92692

    Map & Directions
  • 949-347-0339

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Mon - Fri, 8am - 5pm; Sat, Sun, 8am - 2pm

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A 70 years old trainee, Jose was doing the whole job and there was no one to help the poor guy. So, he kept me waiting for more than 45min and asked my two phone numbers 5 times and still it was the most pleasant part. Jose offered me 9$ insurance and I TRUSTED the guy and took it and signed the contract. The day I was dropping the car, AB BADIEOZZAMAN, this very RUDE inexperience and hostile manager started giving me hard time that I have to pay 15$ instead of 9$, since the TRAINEE guy has made mistake and given me wrong estimate. I only mentioned once, very nicely, that it would be their problem, not taking care of their trainee, not maine. But he told me harshly to take this matter to court if I want to, since I've signed the contract. BUT I TRUSTED THE GUY. The whole case is not about the damn 6$ worthless money that it was their mistake in the first place, it is about their horrible horrible service and not have the courtesy to let the 6$ go for their mistakes, and instead harassing me. I'm kind of guy that would pay them more than 6$, happily, if they were nice enough to explain the case and apologize for their mistakes, what the most companies do in these type of situations. But I guess they have different way of customer service practices.

1
★☆☆☆☆

A 70 years old trainee, Jose was doing the whole job and there was no one to help the poor guy. So, he kept me waiting for more than 45min and asked my two phone numbers 5 times and still it was the most pleasant part. Jose offered me 9$ insurance and I TRUSTED the guy and took it and signed the contract. The day I was dropping the car, AB BADIEOZZAMAN, this very RUDE inexperience and hostile manager started giving me hard time that I have to pay 15$ instead of 9$, since the TRAINEE guy has made mistake and given me wrong estimate. I only mentioned once, very nicely, that it would be their problem, not taking care of their trainee, not maine. But he told me harshly to take this matter to court if I want to, since I've signed the contract. BUT I TRUSTED THE GUY. The whole case is not about the damn 6$ worthless money that it was their mistake in the first place, it is about their horrible horrible service and not have the courtesy to let the 6$ go for their mistakes, and instead harassing me. I'm kind of guy that would pay them more than 6$, happily, if they were nice enough to explain the case and apologize for their mistakes, what the most companies do in these type of situations. But I guess they have different way of customer service practices.

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