Royal Motors

★★★☆☆
Give your Mercedes or BMW the Royal treatment at Royal Motors. We have over 20 years experience and will treat you right, I guarantee it!
  • 23061 Antonio Pkwy # A

    Rancho Santa Margarita, CA 92688

    Map & Directions
  • 866-697-4510

Automotive

Automotive
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Awesome repair service! Fixed my 04' 3 series BMW to drive like its brand new at a very low price. If you want the best repair service that offers fair prices, Royal Motors is the way to go.

3
★★★★★

Awesome repair service! Fixed my 04' 3 series BMW to drive like its brand new at a very low price. If you want the best repair service that offers fair prices, Royal Motors is the way to go.

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I definitely got a close-knit, supportive family vibe. They helped me a lot!

5
★★★★★

I definitely got a close-knit, supportive family vibe. They helped me a lot!

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.

We can't say enough about the professionalism of your entire crew.

5
★★★★★

We can't say enough about the professionalism of your entire crew.

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.

I have never been disappointed .Very personable and helpful staff. Good job!

5
★★★★★

I have never been disappointed .Very personable and helpful staff. Good job!

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I took my Mercedes Benz to Royal Motors and was told it will be $750.00 for service OUT THE DOOR. I had found this repair shop on Internet and found there website. I printed out a coupon of 10% off or up to $50 off. When I got there the owner Martin told me it was over $800 with tax I told him that he had told me $750 out the door I confirm that with him telling him I will go the bank to withdrawal the $750 and bring it in cash he told me great, I also give him the $50 coupon and said I will not honor that because he said that he already give a great price and discount so basically in stead of paying $700 I was force to over $800, it's the PRINCIPLE about doing business.

1
★☆☆☆☆

I took my Mercedes Benz to Royal Motors and was told it will be $750.00 for service OUT THE DOOR. I had found this repair shop on Internet and found there website. I printed out a coupon of 10% off or up to $50 off. When I got there the owner Martin told me it was over $800 with tax I told him that he had told me $750 out the door I confirm that with him telling him I will go the bank to withdrawal the $750 and bring it in cash he told me great, I also give him the $50 coupon and said I will not honor that because he said that he already give a great price and discount so basically in stead of paying $700 I was force to over $800, it's the PRINCIPLE about doing business.

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.

I took my 2000 328ci into Royal for service to replace my calipers. After being told that my calipers were bad (which I expected), I was informed that the cylinders on my cooling fan needed to be replaced eventually but not an immediate concern. A long story short, they didn't put one of the cylinders back on correctly which caused my fan belt to tear off and my car to overheat, ultimately blowing the radiator. After a tow back to their shop, they denied any wrong doing, they told me they were going bad and it would be about 2K to repair. The fan belt tore off about 250 feet from their office and I only live 1 mile away so I was under the assumption that I might have driven over something since the car didn't overheat immediately. Is this an isolated incident, maybe? However, I have been told by every mechanic at the BMW services centers in OC to beware of this company. GOOD LUCK!

0
★☆☆☆☆

I took my 2000 328ci into Royal for service to replace my calipers. After being told that my calipers were bad (which I expected), I was informed that the cylinders on my cooling fan needed to be replaced eventually but not an immediate concern. A long story short, they didn't put one of the cylinders back on correctly which caused my fan belt to tear off and my car to overheat, ultimately blowing the radiator. After a tow back to their shop, they denied any wrong doing, they told me they were going bad and it would be about 2K to repair. The fan belt tore off about 250 feet from their office and I only live 1 mile away so I was under the assumption that I might have driven over something since the car didn't overheat immediately. Is this an isolated incident, maybe? However, I have been told by every mechanic at the BMW services centers in OC to beware of this company. GOOD LUCK!

Pros: Location

Cons: Service and fraudulent practice

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April 2006:

I took my BMW 328ci in for service thinking that I might be able to save a few bucks by going to a local service center as opposed to my regular visits to Irvine BMW and Crevier BMW in Santa Ana, boy was I wrong and what a big mistake.

To make a long story short, the service agent at RM forgot to put my alternator pulley back on my vehicle causing it to snap the alternator belt and overheat my vehicle which resulted in a $2400.00 additional bill. After approaching them about this situation they claimed it wasn't their fault even though the pulley and belt snapped off after picking up the vehicle only 1/3 miles from their facility. Be cautious in dealing with this shady company.

1
★☆☆☆☆

April 2006:

I took my BMW 328ci in for service thinking that I might be able to save a few bucks by going to a local service center as opposed to my regular visits to Irvine BMW and Crevier BMW in Santa Ana, boy was I wrong and what a big mistake.

To make a long story short, the service agent at RM forgot to put my alternator pulley back on my vehicle causing it to snap the alternator belt and overheat my vehicle which resulted in a $2400.00 additional bill. After approaching them about this situation they claimed it wasn't their fault even though the pulley and belt snapped off after picking up the vehicle only 1/3 miles from their facility. Be cautious in dealing with this shady company.

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1 out of 1 people found this review helpful.

More about Royal Motors

BMW Service, Mercedes Service, Auto Repairs, Auto Service, Auto Repair Shop

 

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