Modesto Direct Appliance, Inc.

★★★★☆
  • 2424 McHenry Ave

    Modesto, CA 95350

    Map & Directions
  • 209-238-3000

About Modesto Direct Appliance, Inc.

Categories
  • Housewares
Details
  • Electric Equipment Rental
  • Kitchen Remodeling Contractors
  • Dishwasher Repair
  • Refrigerator Repair
  • Washer & Dryer Repair
  • Countertops
  • Dishwashers
  • Ovens
  • Refrigerators
  • Stoves
  • Microwaves
  • Carpeting
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3.5 6
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If you're looking for a store where the employees know just about everything about appliances, this is it!. They are friendly, helpful and most importantly...know about what they are selling. A friend of mine had a challenging remodel to tackle and didn't really know where to begin; she said they helped her all the way through the purchase, even sending someone to her home to check everything out. My parents bought their fridge here and pretty much everyone I know.

5
★★★★★

If you're looking for a store where the employees know just about everything about appliances, this is it!. They are friendly, helpful and most importantly...know about what they are selling. A friend of mine had a challenging remodel to tackle and didn't really know where to begin; she said they helped her all the way through the purchase, even sending someone to her home to check everything out. My parents bought their fridge here and pretty much everyone I know.

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Pretty much my whole street and most people I know have bought their appliances at Direct, and for good reason. Everyone there seems to know a whole lot about what they sell, and they really seem to like what they do. I've found that if you go into the store (which doesn't look like much outside, but is beautiful inside) they go out of their way to find you the best deal. Deliveries are on time and personal, and although I've not had to have a service call, I've heard their technicians are really good. I like that they are locally owned and do a lot in the community, too.

2
★★★★★

Pretty much my whole street and most people I know have bought their appliances at Direct, and for good reason. Everyone there seems to know a whole lot about what they sell, and they really seem to like what they do. I've found that if you go into the store (which doesn't look like much outside, but is beautiful inside) they go out of their way to find you the best deal. Deliveries are on time and personal, and although I've not had to have a service call, I've heard their technicians are really good. I like that they are locally owned and do a lot in the community, too.

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Gotta say, I am rarely so angry that I'll post a negative commentary on a retailer, but Direct Appliance in Modesto, CA did the trick today. I purchased about $900 worth of appliances for a property that I plan to put on the market in the next couple of weeks. I didn't have my cargo trailer with me yesterday, so I went back today to pick the items up. The items were all unboxed floor models and I asked the staff to use the tie downs to keep the appliances from moving around. You'd think I asked them to burn down the store. First they refused, then after about 20 minutes of grief they wanted me to sign a hold harmless statement for them and the attitude of staff was really unbelieveable. They do understand the concept of business insurance -- right? They do understand the concept of customer service -- right? Not a chance. By the end of the ordeal I was so fed up and told them to take the appliances off my trailer that I wanted my money back. The response "like that's going to happen." The woman staff member ordered the guy off the cargo trailer and would not let him remove the items. I had my own hand truck and removed the items myself and put them in the parking lot. Then she says "if you break it, you bought it." Then she threatened to call the police. I told her that I would be happy to handle that for her - my phone is in the car. She tried to grab my phone which, of course, I did not give her. Finally the boys came out to the parking lot and hauled the appliances into the store. I went in, gave the "owner" my credit card for the refund and the entire time the woman kept making unecessary commentary. I finally told her that she clearly doesn't know when to quit and does not belong in a customer service position. I would say to anyone looking to buy appliances in the Central Valley, find another retailer -- these people do not deserve your business or your hard earned money. They certainly won't get any of my money in the future.

1
★☆☆☆☆

Gotta say, I am rarely so angry that I'll post a negative commentary on a retailer, but Direct Appliance in Modesto, CA did the trick today. I purchased about $900 worth of appliances for a property that I plan to put on the market in the next couple of weeks. I didn't have my cargo trailer with me yesterday, so I went back today to pick the items up. The items were all unboxed floor models and I asked the staff to use the tie downs to keep the appliances from moving around. You'd think I asked them to burn down the store. First they refused, then after about 20 minutes of grief they wanted me to sign a hold harmless statement for them and the attitude of staff was really unbelieveable. They do understand the concept of business insurance -- right? They do understand the concept of customer service -- right? Not a chance. By the end of the ordeal I was so fed up and told them to take the appliances off my trailer that I wanted my money back. The response "like that's going to happen." The woman staff member ordered the guy off the cargo trailer and would not let him remove the items. I had my own hand truck and removed the items myself and put them in the parking lot. Then she says "if you break it, you bought it." Then she threatened to call the police. I told her that I would be happy to handle that for her - my phone is in the car. She tried to grab my phone which, of course, I did not give her. Finally the boys came out to the parking lot and hauled the appliances into the store. I went in, gave the "owner" my credit card for the refund and the entire time the woman kept making unecessary commentary. I finally told her that she clearly doesn't know when to quit and does not belong in a customer service position. I would say to anyone looking to buy appliances in the Central Valley, find another retailer -- these people do not deserve your business or your hard earned money. They certainly won't get any of my money in the future.

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0 out of 1 people found this review helpful.

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We bought our washer and dryer set here and our mother just purchased an Amana refrigerator here. They are helpful and we were happy with the service we received. Fair prices.

4
★★★★☆

We bought our washer and dryer set here and our mother just purchased an Amana refrigerator here. They are helpful and we were happy with the service we received. Fair prices.

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I have bought several appliances over the years and these are very friendly people with reliable service. The repairmen (when necessary) come prepared to fix the problem and finish their work quickly and leave the area clean when finished. The rates are fair and they stand behind their commitments. I will continue to shop for all my appliances at Direct Appliance. \r\n\r\nA separate issue is that this store is owned by local people. That may explain why they try hard to please customers. Any transactions benefit the community. \r\nKeep it local.

2
★★★★★

I have bought several appliances over the years and these are very friendly people with reliable service. The repairmen (when necessary) come prepared to fix the problem and finish their work quickly and leave the area clean when finished. The rates are fair and they stand behind their commitments. I will continue to shop for all my appliances at Direct Appliance. \r\n\r\nA separate issue is that this store is owned by local people. That may explain why they try hard to please customers. Any transactions benefit the community. \r\nKeep it local.

Pros: Parking, Location, Selection, Warranty, Friendly People

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I will not purchase anything in the future from Direct Appliance, in the future due\r\nto poor customer service.

0
★☆☆☆☆

I will not purchase anything in the future from Direct Appliance, in the future due\r\nto poor customer service.

Cons: Customer Service

Message from Modesto Direct Appliance, Inc.

More about Modesto Direct Appliance, Inc.

Over 80 brands of kitchen appliances, flooring, cabinets and granite. Working showrooms so you can test-drive the high-end, and open box discounted items featured daily. Miele, Viking, Kitchenaid, Whirlpool, SubZero, Wolf ...and more! Sales, delivery, ins

 

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