Verizon

★☆☆☆☆
  • 368 S Lake Ave

    Pasadena, CA 91101

    Map & Directions
  • 626-395-0956

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Cell Phones
  • Verizon
Hours
M-Sa 10am-8pm, Su 11am-7pm
Languages
  • English
  • Spanish

Communications & Utilities

Communications & Utilities
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This store is the worst, who is the manager there does corporate know about this store? they dont care

1
★☆☆☆☆

This store is the worst, who is the manager there does corporate know about this store? they dont care

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The worst service ever!!!! The employees there are rude!
They lie and don't honor customer service model. They don't even deserve one star!

1
★☆☆☆☆

The worst service ever!!!! The employees there are rude!
They lie and don't honor customer service model. They don't even deserve one star!

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HORRIBLE SERVICE
you have to wait in line forever
you cannot walk in and make payment you have to use the machine and have a credit card etc
some of us prefer cash??
I was told the person on my phone with me could put her phone on hold for as long as she wishes rather than remove her and there would be no charge for those months LIE LIE LIE now we have excess charges for a phone that was not used

1
★☆☆☆☆

HORRIBLE SERVICE
you have to wait in line forever
you cannot walk in and make payment you have to use the machine and have a credit card etc
some of us prefer cash??
I was told the person on my phone with me could put her phone on hold for as long as she wishes rather than remove her and there would be no charge for those months LIE LIE LIE now we have excess charges for a phone that was not used

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I dont like the people especially the commissioned sales staff they lie and have ripped me off.and the poor service.

1
★☆☆☆☆

I dont like the people especially the commissioned sales staff they lie and have ripped me off.and the poor service.

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The 368 S Lake avenue store is the worst Verizon Wireless store I have ever been in. I live across the street and will go anywhere but here. Awful!!

1
★☆☆☆☆

The 368 S Lake avenue store is the worst Verizon Wireless store I have ever been in. I live across the street and will go anywhere but here. Awful!!

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I've never been in and out of this Verizon store in under an hour. The service is SO SLOW, and it is always crowded. It is always a frustrating experience especially since the staff is in no hurry to get to you. On the plus side, it is a big store that carries all the available Verizon phones.

PROS:
CONS: slow service

2
★★☆☆☆

I've never been in and out of this Verizon store in under an hour. The service is SO SLOW, and it is always crowded. It is always a frustrating experience especially since the staff is in no hurry to get to you. On the plus side, it is a big store that carries all the available Verizon phones.

PROS:
CONS: slow service

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I went into this Verizon store because my current cell carrier is Verizon Wireless. I was expecting very excited that they opened up a Verizon store so close by. I went in and asked them about some problems I was having with my service. They responded by telling me they only sell things at that store, they do not offer customer service - are you kidding me!!! what a joke, why would you have a store front and not offer customer service. This place will be out of business in no time in my opinion.

2
★★☆☆☆

I went into this Verizon store because my current cell carrier is Verizon Wireless. I was expecting very excited that they opened up a Verizon store so close by. I went in and asked them about some problems I was having with my service. They responded by telling me they only sell things at that store, they do not offer customer service - are you kidding me!!! what a joke, why would you have a store front and not offer customer service. This place will be out of business in no time in my opinion.

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Do these guys iron their shirts too much? Maybe their ties are too tight because I have never met a more uptight group of guys. None of them smile. They are rude and have no customer service. They never have the phone Im looking for in stock and dont bother telling me until half way through my transaction.

2
★★☆☆☆

Do these guys iron their shirts too much? Maybe their ties are too tight because I have never met a more uptight group of guys. None of them smile. They are rude and have no customer service. They never have the phone Im looking for in stock and dont bother telling me until half way through my transaction.

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.

This store has some of the worst customer service in the world! First you have to wait at least a half hour to get help. Then you have one person help you with the phone and then get to stand in yet another line so you can pay a third person. The people working there are rude, they often refer you to their phone customer service and in general will not help you figure out the best plan for you. To make matters worse there are no chairs and no restrooms.

0
★☆☆☆☆

This store has some of the worst customer service in the world! First you have to wait at least a half hour to get help. Then you have one person help you with the phone and then get to stand in yet another line so you can pay a third person. The people working there are rude, they often refer you to their phone customer service and in general will not help you figure out the best plan for you. To make matters worse there are no chairs and no restrooms.

Cons: customer service, no chairs

Message from Verizon

Who We Are



Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place.



Our Wireless Standard



As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.



Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

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