Renaissance L A

★☆☆☆☆

About Renaissance L A

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Home & Garden

Home & Garden
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I, too, have had the exact experience as the other reviewer. I had a couple of pieces custom made and not only did they not follow their drawings (with my specifications), but when they messed them up they got angry with ME. They delivered the first piece (a simple TV stand) FIVE TIMES to my house and admittedly made it incorrectly and sent it back to redo. In addition, the owner, RICK, never bothered to look at the piece before sending it out to me. (but later blamed me for having to pay the delivery men multiple times) So the next two times I went to his store to view the piece before having it delivered -- both times there were still problems (we're now on 7 mistakes). After asking for my money back (3 months in... they said it would take 3-4 weeks) they insisted on remaking it from scratch. So now I'm 4 1/2 months in, and they still do not have it right. I've asked for my money back .

Also, my neighbor had them make a piece which they didn't do correctly -- she gave exact measurements and they made it quite a bit smaller... so much so that all of her components don't fit in. She had to trhreaten to sue then in order to get it fixed.

They RARELY answer their phones, do not return messages and LIE about turnaround time on their pieces. My guess is that all of the pieces on their showroom floor are mistakes from other customers.

BUYER BEWARE.

PROS: floor pieces
CONS: TERRIBLE CUSTOMER SERVICE

1
★☆☆☆☆

I, too, have had the exact experience as the other reviewer. I had a couple of pieces custom made and not only did they not follow their drawings (with my specifications), but when they messed them up they got angry with ME. They delivered the first piece (a simple TV stand) FIVE TIMES to my house and admittedly made it incorrectly and sent it back to redo. In addition, the owner, RICK, never bothered to look at the piece before sending it out to me. (but later blamed me for having to pay the delivery men multiple times) So the next two times I went to his store to view the piece before having it delivered -- both times there were still problems (we're now on 7 mistakes). After asking for my money back (3 months in... they said it would take 3-4 weeks) they insisted on remaking it from scratch. So now I'm 4 1/2 months in, and they still do not have it right. I've asked for my money back .

Also, my neighbor had them make a piece which they didn't do correctly -- she gave exact measurements and they made it quite a bit smaller... so much so that all of her components don't fit in. She had to trhreaten to sue then in order to get it fixed.

They RARELY answer their phones, do not return messages and LIE about turnaround time on their pieces. My guess is that all of the pieces on their showroom floor are mistakes from other customers.

BUYER BEWARE.

PROS: floor pieces
CONS: TERRIBLE CUSTOMER SERVICE

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great prices, but BE CAREFUL. work is rarely done in time promised (i've tried them twice now, and both delivery times were very underestimated.) workmanship varies wildly. if all you want is a great deal on a piece of furniture that will look good at a glance, this is the place for you. if you actually want a well crafted and finished piece LOOK ELSEWHERE. they RARELY ANSWER THE PHONE. and phone messages frequently go un-returned. both orders were done wrong the first time. nothin but headaches dealing with them.

PROS: prices
CONS: service, craftsmanship, quality

1
★☆☆☆☆

great prices, but BE CAREFUL. work is rarely done in time promised (i've tried them twice now, and both delivery times were very underestimated.) workmanship varies wildly. if all you want is a great deal on a piece of furniture that will look good at a glance, this is the place for you. if you actually want a well crafted and finished piece LOOK ELSEWHERE. they RARELY ANSWER THE PHONE. and phone messages frequently go un-returned. both orders were done wrong the first time. nothin but headaches dealing with them.

PROS: prices
CONS: service, craftsmanship, quality

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