Best Buy
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Message from Best Buy
Best Buy Co., Inc is North America's number-one specialty retailer of consumer electronics, personal computers, entertainment software and appliances.
Editorial by Citysearch
In ShortFounded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Key Points
- Consumer Electronics
- Personal Computers & Software
- Home Appliances
The Inside Scoop
- Look Good - Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
- The Extras - If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
- Know Before You Go - Before you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
Insider Pages Reviews for Best Buy
This store is great for almost any digital need. They usually have some good deals running in the newspaper and have great pricfes anyway. The video game is large. I recommend.
Posted 07/13/05 | Report Abuse
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Latest reviews from Citysearch.
Geek Squad nightmare
by mdrandall
We bought a computer and an extended three-year warranty from Best Buy about 18 months ago, and the hard drive seems to be dying. On Saturday, we called their computer tech department, the Geek Squad, at the Santa Rosa store at least four times, but they never answered the telephone. So we took the computer itself up to the store.
There was no one at the Geek Squad counter, although we saw at least four people in the repair room behind the counter. They looked busy, so we waited. And waited. And waited. After 20 minutes of waiting, while the Geek Squad members did that ?looking through you because you don?t exist to me? routine, I asked if there was something I needed to do to get attention. A man later identified as Josh, the DCI or supervisor of the Squad, shouted angrily at me that he was busy, that he?d deal with me later, and that talking to him just made the wait longer. My husband objected to this attitude and Josh charged the counter, yelling that we were wasting his time. My husband yelled back. Josh came out into the store, still shouting, said he had been threatened (which he had not), and kicked both of us out of the store.
We have never experienced anything like this, anywhere. This kind of treatment, from the very start of the exchange, is just inexcusable.
Best Buy has good computer buys and their electronics sales people have always been competent and polite, but if buying Best Buy computers means having to deal with the Santa Rosa Geek Squad, buy your equipment elsewhere. It?s worth paying extra not to be treated that way.
Cons: abusive customer service, unhelpful management
Posted 08/12/07