Classic Cleaners

★★☆☆☆
  • 1774 S Pacific Coast Hwy

    Redondo Beach, CA 90277

    Map & Directions
  • 310-540-0922

About Classic Cleaners

Details
Hours
Mon - Fri, 7am - 7pm; Sat, 8am - 6pm; Sun, closed

Professional Services

Professional Services
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23219 Arlington Ave, Torrance, CA

1.5 6
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Classic Cleaners Gardena lost one of eight shirts and is consistent with all referenced bad reviews. I've been back on four occassions to try and retrive my lost shirt. I'm in the midst of filing a claim form and expect the same run around that everyone else gets.

1
★☆☆☆☆

Classic Cleaners Gardena lost one of eight shirts and is consistent with all referenced bad reviews. I've been back on four occassions to try and retrive my lost shirt. I'm in the midst of filing a claim form and expect the same run around that everyone else gets.

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This is the worst experience that I ever had had with a dry cleaners. They lost 2 of my articles of clothing and disputed that I even brought them in in the first place. Then they had me fill out a claim form and 2 months later they are willing to give me a store credit for $25.00 and these were expensive pieces of a suit they lost. I would NEVER go back to them nor will I ever recommend them to anyone! Be warned! DO NOT USE THIS CLEANERS!! They are very unprofessional!

1
★☆☆☆☆

This is the worst experience that I ever had had with a dry cleaners. They lost 2 of my articles of clothing and disputed that I even brought them in in the first place. Then they had me fill out a claim form and 2 months later they are willing to give me a store credit for $25.00 and these were expensive pieces of a suit they lost. I would NEVER go back to them nor will I ever recommend them to anyone! Be warned! DO NOT USE THIS CLEANERS!! They are very unprofessional!

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I've been a customer at the Torrance Classic Cleaners for 5 years now, and I've usually been about "4-star" satisfied with the level of service and quality they've provided me in the past. But the drive was never convenient in the morning. After using Aloha Cleaners, which I was very happy with, I decided to give some business to the Redondo Beach Classic Cleaners store. What a mistake!

In my first visit to the Redondo store, they:
1. Lost my favorite Calvin Klein dress shirt
2. Replaced it with someone else's shirt
3. Failed to remove marks from the back of a shirt after I pointed them out, now they are baked in.
4. Did a horrible job cleaning and pressing my shirts. (Who is ironing these shirts?!)
5. Charged about 9% more than the Torrance store per piece.
6. Did it all with a smile, which insulted me.

Save yourself the headache and the heartache, find another cleaner.

1
★☆☆☆☆

I've been a customer at the Torrance Classic Cleaners for 5 years now, and I've usually been about "4-star" satisfied with the level of service and quality they've provided me in the past. But the drive was never convenient in the morning. After using Aloha Cleaners, which I was very happy with, I decided to give some business to the Redondo Beach Classic Cleaners store. What a mistake!

In my first visit to the Redondo store, they:
1. Lost my favorite Calvin Klein dress shirt
2. Replaced it with someone else's shirt
3. Failed to remove marks from the back of a shirt after I pointed them out, now they are baked in.
4. Did a horrible job cleaning and pressing my shirts. (Who is ironing these shirts?!)
5. Charged about 9% more than the Torrance store per piece.
6. Did it all with a smile, which insulted me.

Save yourself the headache and the heartache, find another cleaner.

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I had my daughters winter jacket drycleaned there and they completely ruined it and as the review before me stated, nobody knows anything, nobody returns your phonecalls and it is all so UNPROFESSIONAL!!! DO NOT GO THERE!!! They blamed the manufacturer for labeling it drycleaning when drycleaning damaged it! The jacket was bought in Europe and I actually had an email from them stating it was absolutely meant to be drycleaned and that Classic Cleaners did something wrong while cleaning it. But the incompetent so called manager at Classic Cleaners kept blaming everyone else and never took care of the matter. There are lots of drycleaners out there so DO NOT USE THIS ONE if you want your clothes back in one piece.

1
★☆☆☆☆

I had my daughters winter jacket drycleaned there and they completely ruined it and as the review before me stated, nobody knows anything, nobody returns your phonecalls and it is all so UNPROFESSIONAL!!! DO NOT GO THERE!!! They blamed the manufacturer for labeling it drycleaning when drycleaning damaged it! The jacket was bought in Europe and I actually had an email from them stating it was absolutely meant to be drycleaned and that Classic Cleaners did something wrong while cleaning it. But the incompetent so called manager at Classic Cleaners kept blaming everyone else and never took care of the matter. There are lots of drycleaners out there so DO NOT USE THIS ONE if you want your clothes back in one piece.

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Back in 2005 and 2006, this was a great cleaner but a change in management caused it to go downhill in 2007. At its worst, I brought in 4 shirts and they damaged 1 permanently and it took them 3 tries to finally fix the other three--all the while trying to find a reason to blame me to avoid laibility. (They cleaned all four perfectly many times before but are now messing up). When you have a problem--YOU ARE ON YOUR OWN. No one is in charge. I called and emailed the corporate office and they IGNORE YOU. It was like being out at sea without a paddle. It was not until I left them that I realized that there are better cleaners and now I have a great one. Case in point: They could not get creases out of my white shirts that were not there when I brought them in. They blamed me for not asking for starch. The incompetent clerk tells me that starch is needed or else you will have creases. WELL, what about the 15 other times you cleaned the same shirts, no starch and no creases? They dry cleaned a shirt and cracked the leather collar--what do they do? They blame Kenneth Cole. Never themselves. YOU HAVE BEEN WARNED!

1
★☆☆☆☆

Back in 2005 and 2006, this was a great cleaner but a change in management caused it to go downhill in 2007. At its worst, I brought in 4 shirts and they damaged 1 permanently and it took them 3 tries to finally fix the other three--all the while trying to find a reason to blame me to avoid laibility. (They cleaned all four perfectly many times before but are now messing up). When you have a problem--YOU ARE ON YOUR OWN. No one is in charge. I called and emailed the corporate office and they IGNORE YOU. It was like being out at sea without a paddle. It was not until I left them that I realized that there are better cleaners and now I have a great one. Case in point: They could not get creases out of my white shirts that were not there when I brought them in. They blamed me for not asking for starch. The incompetent clerk tells me that starch is needed or else you will have creases. WELL, what about the 15 other times you cleaned the same shirts, no starch and no creases? They dry cleaned a shirt and cracked the leather collar--what do they do? They blame Kenneth Cole. Never themselves. YOU HAVE BEEN WARNED!

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1 out of 1 people found this review helpful.

.

I tried the business as a first time customer before Christmas. The employees were very nice, welcoming, answered all my questions regarding heavy stains and were accomodating with my special request. I got them back in 2 days, which was on time, and I was very pleased with the result, except for one stain they were not able to get out from my light colored jacket. They explained to me that they would have ruined the material had they tried harder. I went home satisfied with their professional decision to leave it alone.

4
★★★★☆

I tried the business as a first time customer before Christmas. The employees were very nice, welcoming, answered all my questions regarding heavy stains and were accomodating with my special request. I got them back in 2 days, which was on time, and I was very pleased with the result, except for one stain they were not able to get out from my light colored jacket. They explained to me that they would have ruined the material had they tried harder. I went home satisfied with their professional decision to leave it alone.

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