B & L Vacuum & Sewing Center

★★☆☆☆
2.3333 3
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I needed a recommendation on what to do with my mother's old sewing machine. Not only were they not helpful but not very friendly either. I recommend finding somewhere else to go.

2
★★☆☆☆

I needed a recommendation on what to do with my mother's old sewing machine. Not only were they not helpful but not very friendly either. I recommend finding somewhere else to go.

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Last Halloween my machine bobbin got out of sync just a few days before Halloween while my sons costume was still not finished. I took my machine to B&L and they fixed it like new in just a few days. Since there are minimum repair costs it is a bit pricey but no more than any other sewing repair shop and they explained everything to me. Hopefully I won't need sewing machine repair any time soon, but if I do, I will be back to B&L.

4
★★★★☆

Last Halloween my machine bobbin got out of sync just a few days before Halloween while my sons costume was still not finished. I took my machine to B&L and they fixed it like new in just a few days. Since there are minimum repair costs it is a bit pricey but no more than any other sewing repair shop and they explained everything to me. Hopefully I won't need sewing machine repair any time soon, but if I do, I will be back to B&L.

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I purchase a sewing machine from this company, and was so excited about using it. I took it out of the box, and began to sew. It made an awful sound, and skipped stitches. I reboxed it and tried to take it back the next day. I say tried because they stood firm are their "all sales are final" sign hidden behind the cash register out of sight. They did offer to give me a different machine, but only if I paid over $100 difference between the two machines. My questions was, if the first machine they sold me was defective, why would I give them more of my money for a different one!

When I went back in to talk to the owner, he wouldn't come to the counter. He told the man working the counter to deal with me himself and not to bother him again. I was so infuriated!

They will definitely NOT be getting any more of my business

PROS: None
CONS: They do not believe in customer service

1
★☆☆☆☆

I purchase a sewing machine from this company, and was so excited about using it. I took it out of the box, and began to sew. It made an awful sound, and skipped stitches. I reboxed it and tried to take it back the next day. I say tried because they stood firm are their "all sales are final" sign hidden behind the cash register out of sight. They did offer to give me a different machine, but only if I paid over $100 difference between the two machines. My questions was, if the first machine they sold me was defective, why would I give them more of my money for a different one!

When I went back in to talk to the owner, he wouldn't come to the counter. He told the man working the counter to deal with me himself and not to bother him again. I was so infuriated!

They will definitely NOT be getting any more of my business

PROS: None
CONS: They do not believe in customer service

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