Collar & Leash Pet Food & Spls

★★★★☆
  • 8555 Santa Monica Blvd

    West Hollywood, CA 90069

    Map & Directions
  • 310-657-6638

About Collar & Leash Pet Food & Spls

Hours
Daily 9am-9pm
Reservations
Make A Reservation

Pets & Animals

Pets & Animals
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I shop both at the West Hollywood, and the Silverlake locations. They have a great variety. The customer service has always been good. I like the fact that whenever we need to pick up props, treats, or toys for our pet photo shoots, they

3
★★★★★

I shop both at the West Hollywood, and the Silverlake locations. They have a great variety. The customer service has always been good. I like the fact that whenever we need to pick up props, treats, or toys for our pet photo shoots, they

.

This was the worst experience I've ever had at a pet store, and will never shop at Collar & Leash Pet Food & Supplies again!

I used to buy 2 bags of Innova for my dog every month.
I used to get 3 Flossies a week for my dog every

3
★★★★★

This was the worst experience I've ever had at a pet store, and will never shop at Collar & Leash Pet Food & Supplies again!

I used to buy 2 bags of Innova for my dog every month.
I used to get 3 Flossies a week for my dog every

.

When you buy 40 pound bags of dog food, why wouldn't the staff offer to get it off the rack, bring it to the counter and perhaps even help you with it to the car. Not everyone is 25 and buff that patronizes this place. The staff is not rude, just sullen, disinterested and without any interest in Customer Service. Their location is first rate. How about giving customers who are obviously north of 60 a little help. I just came back from Nashville and visited a friend who works in a pet store there. They open the door, take the product to the car and when it rains they come with an umbrella. That's what businesses do when they need customers.That's all a bit over the top but these people in Collar and Leash are probably underpaid and have no incentive to wait on customers. In a state with 12% unemployment, you should be able to find people with a little more life in them.

1
★★☆☆☆

When you buy 40 pound bags of dog food, why wouldn't the staff offer to get it off the rack, bring it to the counter and perhaps even help you with it to the car. Not everyone is 25 and buff that patronizes this place. The staff is not rude, just sullen, disinterested and without any interest in Customer Service. Their location is first rate. How about giving customers who are obviously north of 60 a little help. I just came back from Nashville and visited a friend who works in a pet store there. They open the door, take the product to the car and when it rains they come with an umbrella. That's what businesses do when they need customers.That's all a bit over the top but these people in Collar and Leash are probably underpaid and have no incentive to wait on customers. In a state with 12% unemployment, you should be able to find people with a little more life in them.

Pros: lots of merchandise

Cons: sullen work staff

.

i have used this pet store for a fair few years and loved it then after spending a huge amount in setting up for new puppy and harness broke after a week. took it back and met with an accusation that dog chewed it and no way could i get my money back or a replacement.
this was of course incorrect and i disliked the way i was treated and how they did not care about my customer loyalty.
i hve obviously not returned since then due to the way i was treated

1
★★☆☆☆

i have used this pet store for a fair few years and loved it then after spending a huge amount in setting up for new puppy and harness broke after a week. took it back and met with an accusation that dog chewed it and no way could i get my money back or a replacement.
this was of course incorrect and i disliked the way i was treated and how they did not care about my customer loyalty.
i hve obviously not returned since then due to the way i was treated

Pros: fair selection

Cons: awful customer service

.

I never write reviews, but this place is great, and i couldn't help but notice that it had a negative review; so I thought I would throw in my two cents and let you know that going to Collar and Leash has been anything BUT a negative experience. The prices are competitive and the selection of natural food, toys and supplies is fantastic. Location is central, there is a parking lot for the store and if you need help, the people working at the store are knowledgeable and happy to help, if you need it.

2
★★★★★

I never write reviews, but this place is great, and i couldn't help but notice that it had a negative review; so I thought I would throw in my two cents and let you know that going to Collar and Leash has been anything BUT a negative experience. The prices are competitive and the selection of natural food, toys and supplies is fantastic. Location is central, there is a parking lot for the store and if you need help, the people working at the store are knowledgeable and happy to help, if you need it.

Pros: Great location, open every day, parking lot in W. Hollywood

Cons: If you like to be greeted at the door by the personnel, this usually won't happen, but they will help you if you ask.

.

First time i came here i thought the place was closed. It really looks like hell from the outside. The clerks are sleepy and leave you alone, but if you need something they are OK. the place is packed with merchandise, and they've got it all. More toys and food selections then you find in other small stores, and prices are competitive. Location is good too, they have lots of parking right by their door, and very central to west hollywood.

2
★★★★☆

First time i came here i thought the place was closed. It really looks like hell from the outside. The clerks are sleepy and leave you alone, but if you need something they are OK. the place is packed with merchandise, and they've got it all. More toys and food selections then you find in other small stores, and prices are competitive. Location is good too, they have lots of parking right by their door, and very central to west hollywood.

.

All the local people in West Hollywood shop here --its a mainstay for many years and there is a reason why a local shop like this sticks around when giant pet food super stores are popping up all over. Whoever wrote that bad review previously has got to be working for the competition because that review couldn't be farther from the truth. The people are knowledgeable and helpful and never push you to buy stuff. The selection is great. I go out of my way to shop there knowing what I can expect in hospitality, economy and conscientiousness. They carry the best in all premium foods and products and they are as nice as can be.

2
★★★★★

All the local people in West Hollywood shop here --its a mainstay for many years and there is a reason why a local shop like this sticks around when giant pet food super stores are popping up all over. Whoever wrote that bad review previously has got to be working for the competition because that review couldn't be farther from the truth. The people are knowledgeable and helpful and never push you to buy stuff. The selection is great. I go out of my way to shop there knowing what I can expect in hospitality, economy and conscientiousness. They carry the best in all premium foods and products and they are as nice as can be.

.

missing an important element in staying in business. Freiendly customer service!!!!!
worst customer service ever & magr just as bad

0
★☆☆☆☆

missing an important element in staying in business. Freiendly customer service!!!!!
worst customer service ever & magr just as bad

 

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