De Aguiar Fine Jewelers - CLOSED

★☆☆☆☆
  • 14006 Riverside Dr

    Sherman Oaks, CA 91423

    Map & Directions
  • 818-981-4650

About De Aguiar Fine Jewelers

Hours
Mon. - Sat. 10am - 9pm;Sun. 11am - 6pm

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I can't speak to the quality of the merchandise in this store, but the customer service is a disaster.

I called ahead and asked if I could bring in a ring and a stone and have them set the stone in the ring. They said yes and it would take a day or less. So I drove across town during a break from work. Once in the store I pulled out the ring and stone and the jeweler said he will set customer stones, but only in rings he sells. After leaving the store I called the receptionist again and very, VERY politely began to tell her that I feel she should change her answer to the question I had called to ask before and she hung up on me. I cannot figure out an explanation for this in which I am rude or the villain. These people simply wasted my time.

0
★☆☆☆☆

I can't speak to the quality of the merchandise in this store, but the customer service is a disaster.

I called ahead and asked if I could bring in a ring and a stone and have them set the stone in the ring. They said yes and it would take a day or less. So I drove across town during a break from work. Once in the store I pulled out the ring and stone and the jeweler said he will set customer stones, but only in rings he sells. After leaving the store I called the receptionist again and very, VERY politely began to tell her that I feel she should change her answer to the question I had called to ask before and she hung up on me. I cannot figure out an explanation for this in which I am rude or the villain. These people simply wasted my time.

Pros: none noted

Cons: very bad customer service

 

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