Sofa Outlet

★★★★☆
  • 25 W 43rd Ave

    San Mateo, CA 94403

    Map & Directions
  • 650-570-5534

About Sofa Outlet

Hours
Tue-Sun 11am-6pm

Home & Garden

Home & Garden
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4.0 20
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We purchased one sofa a few years prior, and just got our second lounge chair around a week. Both time the love seats touched base in two weeks, conveyed in the two hour window as booked. The more seasoned love seat is doing fine, and the

3
★★★★★

We purchased one sofa a few years prior, and just got our second lounge chair around a week. Both time the love seats touched base in two weeks, conveyed in the two hour window as booked. The more seasoned love seat is doing fine, and the

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Exceptional Furniture, Terrific Prices!. -I am actually cheerful with my new furniture and safeguarded a considerable measure of cash by getting my furniture through them as opposed to greater more business furniture stores. It is truly

3
★★★★★

Exceptional Furniture, Terrific Prices!. -I am actually cheerful with my new furniture and safeguarded a considerable measure of cash by getting my furniture through them as opposed to greater more business furniture stores. It is truly

.

I love their classic style sofa. All of the Traditional style sofas can be slipcovered and have many different pillow options. My wife loves their unique and elegant designs.

5
★★★★★

I love their classic style sofa. All of the Traditional style sofas can be slipcovered and have many different pillow options. My wife loves their unique and elegant designs.

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I am quite a shopper, just ask my boyfriend. I especially love furniture and enjoy changing out the decor with the seasons. I stumbled upon this place while shopping at Mollie Stones in San mateo. I have found great deals on new furniture and accents. I even got new accent pillows for my couch for only $5 each!!! I found a floor sample pottery barn style couch for only $500. You have to check back with them often, because the really good deals go quick. I have been really happy with the quality, as well as the prices. With all the money that I save, I can buy twice as much!

5
★★★★★

I am quite a shopper, just ask my boyfriend. I especially love furniture and enjoy changing out the decor with the seasons. I stumbled upon this place while shopping at Mollie Stones in San mateo. I have found great deals on new furniture and accents. I even got new accent pillows for my couch for only $5 each!!! I found a floor sample pottery barn style couch for only $500. You have to check back with them often, because the really good deals go quick. I have been really happy with the quality, as well as the prices. With all the money that I save, I can buy twice as much!

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My beautiful sofas just arrived, one week early! I was referred to Sofa Factory a few years ago by a designer, for a leather sectional. Unfortunately, I didn't give the salesperson a chance to tell me about their policies - I just looked around, didn't see exactly what I needed and left. Then, earlier this month, I needed living room pieces (something in between Jennifer Convertibles and Ethan Allen quality and price) and the designer again referred me to Sofa Factory. This time I discovered that Sofa Factory can make any chair or sofa in the showroom into any piece you need (chair, sofa, loveseat, sectional, etc.). Then you choose from 700 fabrics, and it's ready in three weeks. Shannon was extremely helpful with great suggestions and alternatives, but never pushy. She showed me fabrics that would hold up to three small children and explained why other fabrics might not be the best choice for my needs. I paid $2K total, for a sofa and loveseat in exactly the fabric I wanted. Jennifer Convertibles had less expensive pieces but the quality wasn't there and if I wanted a different fabric, the price went up and the lead time was at least 6-8 weeks. Ethan Allen has higher quality furniture but the couches I liked were in the $5K arena. If you are looking for mid level furniture and would like to customize it without breaking the bank, I highly recommend Sofa Factory. Try not to be put off by the strip mall feel of the place - just focus on the fact that you can basically have any style and fabric you want for a good price. And you can add matching pieces later. The only negative I can think of is that I was notified that my sofas were ready only when the delivery guy called to tell me he was 30 minutes away if I was able to accept them that day. However, it was a pleasant surprise and they were really nice guys. I ordered the custom sofas on May 10 and had them in my house on May 24 (and they removed my old ones for me).

2
★★★★☆

My beautiful sofas just arrived, one week early! I was referred to Sofa Factory a few years ago by a designer, for a leather sectional. Unfortunately, I didn't give the salesperson a chance to tell me about their policies - I just looked around, didn't see exactly what I needed and left. Then, earlier this month, I needed living room pieces (something in between Jennifer Convertibles and Ethan Allen quality and price) and the designer again referred me to Sofa Factory. This time I discovered that Sofa Factory can make any chair or sofa in the showroom into any piece you need (chair, sofa, loveseat, sectional, etc.). Then you choose from 700 fabrics, and it's ready in three weeks. Shannon was extremely helpful with great suggestions and alternatives, but never pushy. She showed me fabrics that would hold up to three small children and explained why other fabrics might not be the best choice for my needs. I paid $2K total, for a sofa and loveseat in exactly the fabric I wanted. Jennifer Convertibles had less expensive pieces but the quality wasn't there and if I wanted a different fabric, the price went up and the lead time was at least 6-8 weeks. Ethan Allen has higher quality furniture but the couches I liked were in the $5K arena. If you are looking for mid level furniture and would like to customize it without breaking the bank, I highly recommend Sofa Factory. Try not to be put off by the strip mall feel of the place - just focus on the fact that you can basically have any style and fabric you want for a good price. And you can add matching pieces later. The only negative I can think of is that I was notified that my sofas were ready only when the delivery guy called to tell me he was 30 minutes away if I was able to accept them that day. However, it was a pleasant surprise and they were really nice guys. I ordered the custom sofas on May 10 and had them in my house on May 24 (and they removed my old ones for me).

Pros: helpful salesperson, fantastic options for styles and fabrics, fair price, quick turnaround

Cons: showroom feels a little cheesy.

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I would not shop at this store again if they paid me to take the furniture away.
I knew the first time I entered the store that the owner and sales staff were not into customer service or even general courtesy. But, figured that I could trade a little customer service to get a good price on my sofa.

Boy, was that a mistake. The women in this establishment are rude, less than helpful and they really don??t care about ??the customer?. I have never been treated this poorly and am still in shock. If you ask a question or request some assistance in your selection, the owner (Mary) acts like she is doing you favor. She is far more interested in talking to her help, than helping her customers.

That was just the beginning. I was told that my sofa would be delivered in 2 to 3 weeks. I advised the owner that I had a very important event at my house and needed the couch for the event. I was assured that it would be fine and that we had penalty of time, since the event was 6 weeks away. Bad assumption! 2 weeks later I received a call that the fabric was on back order and there would be a week delay. After that first phone call, there were no more updates. If I wanted an update, I had to call them. And they acted like I was being a pain, simply because I wanted updated information. Needless to say it did not come in 2, 3 or even 4 weeks. 6 weeks later (and 1 day before my event) the couch showed up. In our first phone call, Mary had promised me that she would have the couch delivered the same day she received it. By the time that day came around that story (like so many others) had changed. She flat out denied making the expedited delivery offer. Oh ?? and the warranty she promised? I have yet to see that paperwork.

My advice ?? spend a few bucks more and save the headaches. Your time and peace of mind is way more important than what little you will save at this sorry excuse for a store.

1
★☆☆☆☆

I would not shop at this store again if they paid me to take the furniture away.
I knew the first time I entered the store that the owner and sales staff were not into customer service or even general courtesy. But, figured that I could trade a little customer service to get a good price on my sofa.

Boy, was that a mistake. The women in this establishment are rude, less than helpful and they really don??t care about ??the customer?. I have never been treated this poorly and am still in shock. If you ask a question or request some assistance in your selection, the owner (Mary) acts like she is doing you favor. She is far more interested in talking to her help, than helping her customers.

That was just the beginning. I was told that my sofa would be delivered in 2 to 3 weeks. I advised the owner that I had a very important event at my house and needed the couch for the event. I was assured that it would be fine and that we had penalty of time, since the event was 6 weeks away. Bad assumption! 2 weeks later I received a call that the fabric was on back order and there would be a week delay. After that first phone call, there were no more updates. If I wanted an update, I had to call them. And they acted like I was being a pain, simply because I wanted updated information. Needless to say it did not come in 2, 3 or even 4 weeks. 6 weeks later (and 1 day before my event) the couch showed up. In our first phone call, Mary had promised me that she would have the couch delivered the same day she received it. By the time that day came around that story (like so many others) had changed. She flat out denied making the expedited delivery offer. Oh ?? and the warranty she promised? I have yet to see that paperwork.

My advice ?? spend a few bucks more and save the headaches. Your time and peace of mind is way more important than what little you will save at this sorry excuse for a store.

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.

I would not shop at this store again if they paid me to take the furniture away.
I knew the first time I entered the store that the owner and sales staff were not into customer service or even general courtesy. But, figured that I could trade a little customer service to get a good price on my sofa.

Boy, was that a mistake. The women in this establishment are rude, less than helpful and they really don?t care about ?the customer?. I have never been treated this poorly and am still in shock. If you ask a question or request some assistance in your selection, the owner (Mary) acts like she is doing you favor. She is far more interested in talking to her help, than helping her customers.

That was just the beginning. I was told that my sofa would be delivered in 2 to 3 weeks. I advised the owner that I had a very important event at my house and needed the couch for the event. I was assured that it would be fine and that we had penalty of time, since the event was 6 ? weeks away. Bad assumption! 2 weeks later I received a call that the fabric was on back order and there would be a week delay. After that first phone call, there were no more updates. If I wanted an update, I had to call them. And they acted like I was being a pain, simply because I wanted updated information. Needless to say it did not come in 2, 3 or even 4 weeks. 6 ? weeks later (and 1 day before my event) the couch showed up. In our first phone call, Mary had promised me that she would have the couch delivered the same day she received it. By the time that day came around that story (like so many others) had changed. She flat out denied making the expedited delivery offer. Oh ? and the warranty she promised? I have yet to see that paperwork.

My advice ? spend a few bucks more and save the headaches. Your time and peace of mind is way more important than what little you will save at this sorry excuse for a store.

0
★☆☆☆☆

I would not shop at this store again if they paid me to take the furniture away.
I knew the first time I entered the store that the owner and sales staff were not into customer service or even general courtesy. But, figured that I could trade a little customer service to get a good price on my sofa.

Boy, was that a mistake. The women in this establishment are rude, less than helpful and they really don?t care about ?the customer?. I have never been treated this poorly and am still in shock. If you ask a question or request some assistance in your selection, the owner (Mary) acts like she is doing you favor. She is far more interested in talking to her help, than helping her customers.

That was just the beginning. I was told that my sofa would be delivered in 2 to 3 weeks. I advised the owner that I had a very important event at my house and needed the couch for the event. I was assured that it would be fine and that we had penalty of time, since the event was 6 ? weeks away. Bad assumption! 2 weeks later I received a call that the fabric was on back order and there would be a week delay. After that first phone call, there were no more updates. If I wanted an update, I had to call them. And they acted like I was being a pain, simply because I wanted updated information. Needless to say it did not come in 2, 3 or even 4 weeks. 6 ? weeks later (and 1 day before my event) the couch showed up. In our first phone call, Mary had promised me that she would have the couch delivered the same day she received it. By the time that day came around that story (like so many others) had changed. She flat out denied making the expedited delivery offer. Oh ? and the warranty she promised? I have yet to see that paperwork.

My advice ? spend a few bucks more and save the headaches. Your time and peace of mind is way more important than what little you will save at this sorry excuse for a store.

.

Great customer service!
Great custom couch selection!
Great Prices!
Cute Dog!
I am a very satisfied customer and would highly suggest you check this place out! :)

2
★★★★★

Great customer service!
Great custom couch selection!
Great Prices!
Cute Dog!
I am a very satisfied customer and would highly suggest you check this place out! :)

.

Need I say more! A custom sofa where I got to choose my fabric, style of arm, cushions, leg finish and it was under $1000! I love my new sofa and would recommend that you go and check this store out first if you are even thinking of looking for a custom sofa! Plus as an added bonus it only took 2 weeks to get it delivered. I really don't know how they did it, but I am thrilled! Also, they have a cute little white dog which was really fun to see as I am such a dog lover!

5
★★★★★

Need I say more! A custom sofa where I got to choose my fabric, style of arm, cushions, leg finish and it was under $1000! I love my new sofa and would recommend that you go and check this store out first if you are even thinking of looking for a custom sofa! Plus as an added bonus it only took 2 weeks to get it delivered. I really don't know how they did it, but I am thrilled! Also, they have a cute little white dog which was really fun to see as I am such a dog lover!

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-I am really happy with my new furniture and saved a lot of money by getting my furniture throughtthem rather than larger more commercial furniture stores. It is really had to come by furniture places now a days that are reliable, inepensive and that produce good quality things. I would highly suggest that everyone in the area support this great family-run business when it comes to buying new furniture.

2
★★★★★

-I am really happy with my new furniture and saved a lot of money by getting my furniture throughtthem rather than larger more commercial furniture stores. It is really had to come by furniture places now a days that are reliable, inepensive and that produce good quality things. I would highly suggest that everyone in the area support this great family-run business when it comes to buying new furniture.

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I love this place. The first thing I purchased was an end table that compared to other furniture stores was less than 1/2 the price. I recently went back and puchased 2 designer style chairs and they were delivered within 3 weeks without a glitch. I keep checking back with them, as they often have floor samples that are further discounted.

5
★★★★★

I love this place. The first thing I purchased was an end table that compared to other furniture stores was less than 1/2 the price. I recently went back and puchased 2 designer style chairs and they were delivered within 3 weeks without a glitch. I keep checking back with them, as they often have floor samples that are further discounted.

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I recommend this place only if you don't care what you are treated like. You would think that since you are buying items from them that they would treat you well but that is not the case. There is only one nice sales lady in this store but the rest don't understand the concept of customer service.

1
★☆☆☆☆

I recommend this place only if you don't care what you are treated like. You would think that since you are buying items from them that they would treat you well but that is not the case. There is only one nice sales lady in this store but the rest don't understand the concept of customer service.

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The only reason I shopped here was for the prices but even then no one deserves to be treated so smugly. The women in this establishment are rude and not very helpful. There is a lacking for what real customer service is and what it takes to make every client a happy customer.

0
★☆☆☆☆

The only reason I shopped here was for the prices but even then no one deserves to be treated so smugly. The women in this establishment are rude and not very helpful. There is a lacking for what real customer service is and what it takes to make every client a happy customer.

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I found a designer Roche Bobois sofa style that I absolutely fell in love with but the price tag was over $16,000! I went into Sofa Outlet, not knowing what to expect and ordered an Italian leather sofa that looked very similar to the designer sofa. What I got was exceptional quality for under $3000. I am so happy with the leather quality, color of leather, comfort and most of all the price. Not to mention, the sofa looks great in my place!

5
★★★★★

I found a designer Roche Bobois sofa style that I absolutely fell in love with but the price tag was over $16,000! I went into Sofa Outlet, not knowing what to expect and ordered an Italian leather sofa that looked very similar to the designer sofa. What I got was exceptional quality for under $3000. I am so happy with the leather quality, color of leather, comfort and most of all the price. Not to mention, the sofa looks great in my place!

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I don't usually write reviews about retail stores, but thought that I should express my experience with Sofa Outlet in San Mateo. I have previously only shopped at name brand furniture stores such as Crate and Barrel and Pottery Barn, but a friend told me about this store and I found exactly what I wanted made to my specifications. The quality was much better than my sloppy made and overpriced PB style and unlike the other reviewer, I had a fantastic experience with the delivery service. They were prompt and did not try to hold my furniture hostage, unlike some delivery services (the delivery charge is also very afforable as they do not include an extra "hidden" shipping charge). The quick turn around time was great for me, as I procastinated until the last minute and had guests coming in 2 weeks. The sofa is now about 2 years old and I could not be happier with my overall experience. This place is one of the best values in the Bay Area for new quality, custom made sofas. Thanks Girls!

5
★★★★★

I don't usually write reviews about retail stores, but thought that I should express my experience with Sofa Outlet in San Mateo. I have previously only shopped at name brand furniture stores such as Crate and Barrel and Pottery Barn, but a friend told me about this store and I found exactly what I wanted made to my specifications. The quality was much better than my sloppy made and overpriced PB style and unlike the other reviewer, I had a fantastic experience with the delivery service. They were prompt and did not try to hold my furniture hostage, unlike some delivery services (the delivery charge is also very afforable as they do not include an extra "hidden" shipping charge). The quick turn around time was great for me, as I procastinated until the last minute and had guests coming in 2 weeks. The sofa is now about 2 years old and I could not be happier with my overall experience. This place is one of the best values in the Bay Area for new quality, custom made sofas. Thanks Girls!

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We were referred to the Sofa Outlet by some friends who ordered a custom sectional. It's definitely tucked away and not too impressive on the outside, but we were impressed with the options we were given. Everything is completely customizable at comparable prices to other furniture stores (ie Macy's outlet).

We were told that our sofa and chairs would be delivered in less than 3 weeks (wow!!). A couple of weeks passed and and we got a call letting us know that our fabric was on backorder. This is where this place's charm started to fade. They're not set up to provide post order customer service. We were told that the fabric would be arriving in a week or so and we would need to wait another couple of weeks. Vague, but we were okay with that. A couple of weeks went by and we contacted them again. I was disappointed that they couldn't proactively contact us to keep us posted. I wouldn't have even minded bad news. Bad news is better than no news.

6+ weeks later and after multiple frustrating attempts to get an update, our couches arrived. Overall, we really like our new furniture. It was pretty much only the post-order service that was a big disappointment.

2
★★☆☆☆

We were referred to the Sofa Outlet by some friends who ordered a custom sectional. It's definitely tucked away and not too impressive on the outside, but we were impressed with the options we were given. Everything is completely customizable at comparable prices to other furniture stores (ie Macy's outlet).

We were told that our sofa and chairs would be delivered in less than 3 weeks (wow!!). A couple of weeks passed and and we got a call letting us know that our fabric was on backorder. This is where this place's charm started to fade. They're not set up to provide post order customer service. We were told that the fabric would be arriving in a week or so and we would need to wait another couple of weeks. Vague, but we were okay with that. A couple of weeks went by and we contacted them again. I was disappointed that they couldn't proactively contact us to keep us posted. I wouldn't have even minded bad news. Bad news is better than no news.

6+ weeks later and after multiple frustrating attempts to get an update, our couches arrived. Overall, we really like our new furniture. It was pretty much only the post-order service that was a big disappointment.

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My friend told me about the Sofa Outlet and although it is a place that is well hidden, I found everything that I needed at very reasonable prices. I actually got all the furniture that I needed delivery in less than 3 weeks. My custom sofa is beautiful, well made and very comfortable. I would highly suggest that you stop in here for all your furniture needs!

5
★★★★★

My friend told me about the Sofa Outlet and although it is a place that is well hidden, I found everything that I needed at very reasonable prices. I actually got all the furniture that I needed delivery in less than 3 weeks. My custom sofa is beautiful, well made and very comfortable. I would highly suggest that you stop in here for all your furniture needs!

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.

Great selection, Custom sofas and even better prices! The customer service was terrific and we got our dream sofa delivered in less than 2 weeks.

2
★★★★★

Great selection, Custom sofas and even better prices! The customer service was terrific and we got our dream sofa delivered in less than 2 weeks.

Pros: Great Value, Large selection, Great Quality

Cons: None

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This cute little discount sofa store specializes in only sofas and has a lot of different type and style of sofas. They dont really pay attention to you as you come in but eventually someone will come and answer any questions you have. It is a family run business and the whole family work in this quaint little store. The daughter works in the back and you see her sitting there while her parents are out showing customers what they want to see. Not all of their sofas are new, they also carry some antiques and used furnitures, beyond sofas, tables and chairs, etc. Very nice family and great store to try out a lot of stuff, but there is limited walking space because they carry so much stuff!

PROS: lots of sofas
CONS: not enough room to really look or browse

3
★★★☆☆

This cute little discount sofa store specializes in only sofas and has a lot of different type and style of sofas. They dont really pay attention to you as you come in but eventually someone will come and answer any questions you have. It is a family run business and the whole family work in this quaint little store. The daughter works in the back and you see her sitting there while her parents are out showing customers what they want to see. Not all of their sofas are new, they also carry some antiques and used furnitures, beyond sofas, tables and chairs, etc. Very nice family and great store to try out a lot of stuff, but there is limited walking space because they carry so much stuff!

PROS: lots of sofas
CONS: not enough room to really look or browse

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.

Particular about your furniture? Sofa Outlet has many different styles of sofas, loveseats, and chairs plus an enormous pile of fabrics to mix and match. The options must number in the thousands. Extremely friendly staff, quick service, low prices and you get to choose everything! I'm as big a fan of IKEA as anyone else, but if you want quality, grown-up furnture in the same price range, this is the place to go.

5
★★★★★

Particular about your furniture? Sofa Outlet has many different styles of sofas, loveseats, and chairs plus an enormous pile of fabrics to mix and match. The options must number in the thousands. Extremely friendly staff, quick service, low prices and you get to choose everything! I'm as big a fan of IKEA as anyone else, but if you want quality, grown-up furnture in the same price range, this is the place to go.

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