Carlsbad Premium Outlets

★★★★☆
Open daily 10am-8pm
  • 5620 Paseo Del Norte

    Carlsbad, CA 92008

    Map & Directions
  • 760-804-9000

About Carlsbad Premium Outlets

Categories
  • Factory Outlets
Hours
M-Sa 10am-9pm, Su 10am-7pm
Emails
  • nika.jalali@simon.com
Year Established
  • 2004
Brands
  • Adidas
  • Banana Republic
  • BCBG Max Azria
  • Calvin Klein
  • Coach
  • Cole Haan
  • Gap Outlet
  • Guess
Languages
  • English

Shopping

Shopping
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Skechers Factory Outlet

5610 Paseo Del Norte 105 Carlsbad, CA

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Brooks Brothers

5610 Paseo Del Norte 110B Carlsbad, CA

4.375 8
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.

This is an outstanding shopping center, except the coach factory outlet, which is a very unfriendly store. The customer service in that store is worse than bad.

Here is the story:

On my way back from LA to SD last Sunday (8-7-11), around 4-5pm, I stopped by the coach outlet store to buy a few gifts for my family.

While I was checking out, a woman stopped the cashier's work and very unfriendly asked me (or force me) to present my receipt in the morning. I told her that you must take me as somebody else, because I never shopped at that store that morning. I have actually NOT been in that place for the last 3-4 years, but she insisted "It is you! It is you! Show me your receipt! Otherwise, you can't buy anything from here". She took the bags I was going to buy to the inner desk.

I was astonished and actually frightened by what was happening. Even if she allowed the cashier to accept my payment and let me checked out later, she never gave me any explanation on why she treated me, an ordinary customer, with hostility.

I feel humiliated by the whole thing. I am a well educated professional. I have a very warm, loving and trusting personality. I have never been treated like this all my life. I went back to the store and talked to the manager about what happened. The manager did say sorry, but I wish I could know why this happened to me and at least an apologize from that woman.

I am writing this to let customers paying more attention when shopping in this store, because you might be humiliated by customer service for no reason. So be careful. I also I hope coach store can pay attention to this voice and eliminate this kind of thing happen again. It is very unprofessional.

Thanks for reading !!!

1
★☆☆☆☆

This is an outstanding shopping center, except the coach factory outlet, which is a very unfriendly store. The customer service in that store is worse than bad.

Here is the story:

On my way back from LA to SD last Sunday (8-7-11), around 4-5pm, I stopped by the coach outlet store to buy a few gifts for my family.

While I was checking out, a woman stopped the cashier's work and very unfriendly asked me (or force me) to present my receipt in the morning. I told her that you must take me as somebody else, because I never shopped at that store that morning. I have actually NOT been in that place for the last 3-4 years, but she insisted "It is you! It is you! Show me your receipt! Otherwise, you can't buy anything from here". She took the bags I was going to buy to the inner desk.

I was astonished and actually frightened by what was happening. Even if she allowed the cashier to accept my payment and let me checked out later, she never gave me any explanation on why she treated me, an ordinary customer, with hostility.

I feel humiliated by the whole thing. I am a well educated professional. I have a very warm, loving and trusting personality. I have never been treated like this all my life. I went back to the store and talked to the manager about what happened. The manager did say sorry, but I wish I could know why this happened to me and at least an apologize from that woman.

I am writing this to let customers paying more attention when shopping in this store, because you might be humiliated by customer service for no reason. So be careful. I also I hope coach store can pay attention to this voice and eliminate this kind of thing happen again. It is very unprofessional.

Thanks for reading !!!

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Super nice mall. Dogs are welcome. A lot of great name brand stores. Close to the freeway. Parking can be hard to find but overall worth the drive.

4
★★★★☆

Super nice mall. Dogs are welcome. A lot of great name brand stores. Close to the freeway. Parking can be hard to find but overall worth the drive.

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Do you want to find this and many other outlet malls? Check out DESIGNER OUTLETS applications for iPhone. They have hundreds of designer and factory outlet centers across North America, Europe, Asia and Australia. You can browse outlet center directories, connect to outlet websites (and find current promotions!), and map the route from your current or chosen location to the outlet center. Awesome!

2
★★★★★

Do you want to find this and many other outlet malls? Check out DESIGNER OUTLETS applications for iPhone. They have hundreds of designer and factory outlet centers across North America, Europe, Asia and Australia. You can browse outlet center directories, connect to outlet websites (and find current promotions!), and map the route from your current or chosen location to the outlet center. Awesome!

Pros: Soon to be available on Blackberry

Cons: Only for iPhone now

.

This place has many great outlet shops. We needed something like this in North County. It has a nice coastal breeze and beautiful scents from the nearby Flower Fields. For a nice day out shopping I would definetly recommend coming here.

PROS:
CONS: Parking is tight!

5
★★★★★

This place has many great outlet shops. We needed something like this in North County. It has a nice coastal breeze and beautiful scents from the nearby Flower Fields. For a nice day out shopping I would definetly recommend coming here.

PROS:
CONS: Parking is tight!

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.

Lots of great stores to choose from. Oh and there is also a variety of food choices such as Rubys, Rubios... etc. the landscape and scenery is beautiful. It is well kept.

PROS:
CONS: Parking is hard to find

5
★★★★★

Lots of great stores to choose from. Oh and there is also a variety of food choices such as Rubys, Rubios... etc. the landscape and scenery is beautiful. It is well kept.

PROS:
CONS: Parking is hard to find

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.

The place is very nicely situated with the flower farm in the background. There is generally an ample parking space and they provide valet parking too. The place is clean and it is always a pleasure to walk around to shop for bargains or to just simply get some exercise done (there are 90 stores to look around in). The area is nicely landscaped, the toilets are very clean and private and the staff are friendly and approachable.

5
★★★★★

The place is very nicely situated with the flower farm in the background. There is generally an ample parking space and they provide valet parking too. The place is clean and it is always a pleasure to walk around to shop for bargains or to just simply get some exercise done (there are 90 stores to look around in). The area is nicely landscaped, the toilets are very clean and private and the staff are friendly and approachable.

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I found out about the Carlsbad outlet just a few years ago. Since then, I always think about hitting the outlet on my way down to San Diego. It's the closest "Chelsea Premium" outlet to Orange County, and has a bunch of stores that make the drive worthwhile. There's Banana Republic Factory Store, Ralph Lauren Polo, a Crate & Barrel outlet, Gap outlet, and tons of other stores. Probably the only store missing that I'd like is the Ann Taylor Factory store. You can find really great deals here at Carlsbad, so much that I feel like I'm wasting money shopping at the regular stores! Oh, and there's a Rubio's here. What can be better, outlet shopping and fish tacos...

5
★★★★★

I found out about the Carlsbad outlet just a few years ago. Since then, I always think about hitting the outlet on my way down to San Diego. It's the closest "Chelsea Premium" outlet to Orange County, and has a bunch of stores that make the drive worthwhile. There's Banana Republic Factory Store, Ralph Lauren Polo, a Crate & Barrel outlet, Gap outlet, and tons of other stores. Probably the only store missing that I'd like is the Ann Taylor Factory store. You can find really great deals here at Carlsbad, so much that I feel like I'm wasting money shopping at the regular stores! Oh, and there's a Rubio's here. What can be better, outlet shopping and fish tacos...

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.

open 10-8pm daily this place is HUGE and is filled with all kinds of amazing stores. It's right off the 5 close to san diego it's perfect to get some great buys cheaper than you'd find in the stores (and there are always sales going on) so get on down there!!

5
★★★★★

open 10-8pm daily this place is HUGE and is filled with all kinds of amazing stores. It's right off the 5 close to san diego it's perfect to get some great buys cheaper than you'd find in the stores (and there are always sales going on) so get on down there!!

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