Cypress Sporting Goods

★★★☆☆
  • 2315 Fremont St

    Monterey, CA 93940

    Map & Directions
  • 831-375-0866

About Cypress Sporting Goods

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Hours
Mon. - Fri. 10am - 6pm;Sat. 10am - 3pm;Sun. CLOSED

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3
★★★★★

Great!

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I ordered sport stitch iron-on tackle twill letter names and numbers for a pair of hockey jerseys I had previously purchased from another store at the beginning of February with the promise they'd be in the next week. After a week, I called and asked about it and was told they hadn't shown up. I called every few days for the rest of the month, still with no luck (and the occasional angry response from the manager for ""bothering them."") The day I called to tell them that I would take my order elsewhere, they told me they had my letters in stock. I took them in that afternoon and they pressed the jerseys while I waited. The letters and numbers were crooked and not centered on the jerseys, and one jersey had my name tilted at a roughly 2 degree angle below horizontal. I told them that I was not satisfied and they told me I was ""too picky"". If I wanted my two $30 jerseys back, I'd have to pay them for the work despite being unsatisfied. When I insisted (politely) that the names and numbers were crooked and asked if she could remove the appliques and try again, she angrily informed me that she just ""eyeballed"" the measurements and that my jerseys were defective, which is why the lettering looked crooked, slanted, and misplaced. I was tempted to leave without paying and let them keep my jerseys, because then I would have been out $60. Now I need 2 more jerseys for $60 and someone else to letter and number them. At this point, a simple $30, 10 minute job has cost me $120 and months. When work is done correctly, everyone is happy, but the true measure of a business is the manner in which they deal with a mistake or dissatisfied customer. Becoming belligerent and confrontational and insisting that a customer is too discerning is outrageous behavior. I do not recommend this merchant to any of the people I play hockey with, and I'll be keeping my business with other sports stores in the area.

0
★☆☆☆☆

I ordered sport stitch iron-on tackle twill letter names and numbers for a pair of hockey jerseys I had previously purchased from another store at the beginning of February with the promise they'd be in the next week. After a week, I called and asked about it and was told they hadn't shown up. I called every few days for the rest of the month, still with no luck (and the occasional angry response from the manager for ""bothering them."") The day I called to tell them that I would take my order elsewhere, they told me they had my letters in stock. I took them in that afternoon and they pressed the jerseys while I waited. The letters and numbers were crooked and not centered on the jerseys, and one jersey had my name tilted at a roughly 2 degree angle below horizontal. I told them that I was not satisfied and they told me I was ""too picky"". If I wanted my two $30 jerseys back, I'd have to pay them for the work despite being unsatisfied. When I insisted (politely) that the names and numbers were crooked and asked if she could remove the appliques and try again, she angrily informed me that she just ""eyeballed"" the measurements and that my jerseys were defective, which is why the lettering looked crooked, slanted, and misplaced. I was tempted to leave without paying and let them keep my jerseys, because then I would have been out $60. Now I need 2 more jerseys for $60 and someone else to letter and number them. At this point, a simple $30, 10 minute job has cost me $120 and months. When work is done correctly, everyone is happy, but the true measure of a business is the manner in which they deal with a mistake or dissatisfied customer. Becoming belligerent and confrontational and insisting that a customer is too discerning is outrageous behavior. I do not recommend this merchant to any of the people I play hockey with, and I'll be keeping my business with other sports stores in the area.

Pros: Good hours

Cons: Poor workmanship, horrible customer service

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I have taken my kids' teams jersies season after season to get names printed on the back- the turn around time is fast and they only charge $5 a shirt. I also get trophies made up for the kids at the end of season- very affordable and inexpensive. The staff is friendly and efficient.

2
★★★★☆

I have taken my kids' teams jersies season after season to get names printed on the back- the turn around time is fast and they only charge $5 a shirt. I also get trophies made up for the kids at the end of season- very affordable and inexpensive. The staff is friendly and efficient.

Pros: Trophies custom made at affordable price, team discounts

Cons: limited selection of sporting goods and somewhat pricey

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As said in the other review their service is good but my best friend got her letterman there and doesnt mind but everyone else recommends going to this store next to Savemart in Carmel Rancho.

I have NO idea of the name of it, but thats where I'm going today..because..your stuff will not last long with cypress.

They constantly do not have what I need for whatever sport i'm playing, and they do not carry a good selection of sports wear.

They've got what you need for Softball or baseball mainly.
But they're too light on the soccer stuff.
So is Big 5.
This past season the only place to find adult shin guards was Target in marina..

1
★★☆☆☆

As said in the other review their service is good but my best friend got her letterman there and doesnt mind but everyone else recommends going to this store next to Savemart in Carmel Rancho.

I have NO idea of the name of it, but thats where I'm going today..because..your stuff will not last long with cypress.

They constantly do not have what I need for whatever sport i'm playing, and they do not carry a good selection of sports wear.

They've got what you need for Softball or baseball mainly.
But they're too light on the soccer stuff.
So is Big 5.
This past season the only place to find adult shin guards was Target in marina..

Pros: You'll get the stuff you asked for

Cons: Its poorly done.

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Cypress Sporting Goods has been in business for many years, and has become one of the most popular sporting goods establishments on the peninsula. The only reason they are doing so well is because of the lack of other sporting good stores in the area. Although the business may be thriving, the quality of their business is unacceptable at best. They are constantly giving customers products full of mistakes. I know many people who have been scorned by the lazy work of cypress sporting goods. Whole teams get the wrong style of uniforms, individuals get sub par letterman jackets, children's names are misspelled on a constant basis. It is literally a roll of the dice if you will get what you paid for at cypress sporting goods. My advice: proceed with caution and don?t let them trick you into paying for what you did not order.

0
★☆☆☆☆

Cypress Sporting Goods has been in business for many years, and has become one of the most popular sporting goods establishments on the peninsula. The only reason they are doing so well is because of the lack of other sporting good stores in the area. Although the business may be thriving, the quality of their business is unacceptable at best. They are constantly giving customers products full of mistakes. I know many people who have been scorned by the lazy work of cypress sporting goods. Whole teams get the wrong style of uniforms, individuals get sub par letterman jackets, children's names are misspelled on a constant basis. It is literally a roll of the dice if you will get what you paid for at cypress sporting goods. My advice: proceed with caution and don?t let them trick you into paying for what you did not order.

Pros: the owners are friendly in person,: your order is not messed up, the product is usually good

Cons: they will likely mess up your order

 

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