Ames Locksmith Co

★★★☆☆

About Ames Locksmith Co

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2.8182 11
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These guys were really incredible. After our building storage unit was broken into, we needed to get the lock changed right away. We called Dan, and he was extremely helpful. We scheduled a time for him to come over, and he even picked me up from work. Within 15 minutes, he replaced the lock, while advising me on the best way to secure the unit. He dropped me back off at work, and the rest is history!

2
★★★★★

These guys were really incredible. After our building storage unit was broken into, we needed to get the lock changed right away. We called Dan, and he was extremely helpful. We scheduled a time for him to come over, and he even picked me up from work. Within 15 minutes, he replaced the lock, while advising me on the best way to secure the unit. He dropped me back off at work, and the rest is history!

Pros: Fast

Cons: None

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Wow! I just needed my house rekey and called this guys. they gave me a fair price for the job and even fixed one of the doors for free... it was fast and easy! I will save their number for sure.

2
★★★★★

Wow! I just needed my house rekey and called this guys. they gave me a fair price for the job and even fixed one of the doors for free... it was fast and easy! I will save their number for sure.

Pros: Very professional

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I recently opened a new business and was required by the landlord to change the locks. I called them at 5:15PM on a Wednesday and set up an appointment for the next morning at 9:00AM. it was not a problem (other locksmiths I called seemed irritated I had call "after hours" or wanted to charge an after day fee.) The locksmith - Ron, was on time, did a professional job, and charged a very fair price. I will definitely use them again.

2
★★★★★

I recently opened a new business and was required by the landlord to change the locks. I called them at 5:15PM on a Wednesday and set up an appointment for the next morning at 9:00AM. it was not a problem (other locksmiths I called seemed irritated I had call "after hours" or wanted to charge an after day fee.) The locksmith - Ron, was on time, did a professional job, and charged a very fair price. I will definitely use them again.

Pros: higly skilled and professional Locksmith

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This got to be the WORST Locksmith in SF! They never return your calls and don't care what your concerns are. I dropped off a door lock to be rekeyed and didn't have the original keys anymore, The so-called staff, Amanda said it can be done for $10, when I arrived she says no, its $15 if you don't have the original key which I told her before. She says it will be done a 2-3 hrs. I left and came back after 3 hrs on a Friday. She said the technicial "Jason PRIOR" is out and that I can pick up Saturday, tomarrow. Came on Saturday, store was closed! After the weekend, Monday was Labor Day so Tuesday I called she said 'oh yes, the technician just had picked it up and will be done next day" I didn't go until Thursday thinking that should be plenty of time for them. Thursday came, I went and talked to Amanda, she seems like on something, can't seem to remember anything, after retelling her my situation she was like " the technician has hasn't dropped it off" I told her this my 2nd visit and I have called you multple times, I don't want to come back, have the technician dropped it off my house. she said no problem she will have the technician call and drop it off,-- the technican never called that day. I called Amanda next day and she was 'surprised' noone called. She says there's a job order near my house and the technician should've came by. When Saturday came, I called and talked to Amanda, i told her I still don't have the lock, she put me on hold and hang up on me, I called back and she didn't want to pick up the phone anymore! She had caller ID. I went to the shop after work, when I walked in, she didn't bother to acknowledge me, just gave me back the the lock I had brought in and said, we've located your lock but wasn't able to rekey your lock....I asked for the manager Jason, but she won't give it up. I did a quick check through CA business license, the License for Ames Locksmith was delinquent for over 2yrs, expired in 2004. go figure!

0
★☆☆☆☆

This got to be the WORST Locksmith in SF! They never return your calls and don't care what your concerns are. I dropped off a door lock to be rekeyed and didn't have the original keys anymore, The so-called staff, Amanda said it can be done for $10, when I arrived she says no, its $15 if you don't have the original key which I told her before. She says it will be done a 2-3 hrs. I left and came back after 3 hrs on a Friday. She said the technicial "Jason PRIOR" is out and that I can pick up Saturday, tomarrow. Came on Saturday, store was closed! After the weekend, Monday was Labor Day so Tuesday I called she said 'oh yes, the technician just had picked it up and will be done next day" I didn't go until Thursday thinking that should be plenty of time for them. Thursday came, I went and talked to Amanda, she seems like on something, can't seem to remember anything, after retelling her my situation she was like " the technician has hasn't dropped it off" I told her this my 2nd visit and I have called you multple times, I don't want to come back, have the technician dropped it off my house. she said no problem she will have the technician call and drop it off,-- the technican never called that day. I called Amanda next day and she was 'surprised' noone called. She says there's a job order near my house and the technician should've came by. When Saturday came, I called and talked to Amanda, i told her I still don't have the lock, she put me on hold and hang up on me, I called back and she didn't want to pick up the phone anymore! She had caller ID. I went to the shop after work, when I walked in, she didn't bother to acknowledge me, just gave me back the the lock I had brought in and said, we've located your lock but wasn't able to rekey your lock....I asked for the manager Jason, but she won't give it up. I did a quick check through CA business license, the License for Ames Locksmith was delinquent for over 2yrs, expired in 2004. go figure!

Pros: none

Cons: plenty, read my review!

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I can't believe this is an actual business. The absolute WORST customer service I have EVER experienced. I made an appt and left work early to meet the locksmith -- no show. I called and got an ETA of 5 minutes -- no show. Next day I rescheduled, guess what ANOTHER NO SHOW!! I of cource called repeatedly to get the status of the technician's ETA -- any time now was their response. I have called numerous time and recieved NO CALL BACK. I even called the manager "Jason" on his cell and have been waiting 2 days for his call back...and he knows my plight. Ugh! DO NOT PATRONIZE Ames Locksmith!!!!

0
★☆☆☆☆

I can't believe this is an actual business. The absolute WORST customer service I have EVER experienced. I made an appt and left work early to meet the locksmith -- no show. I called and got an ETA of 5 minutes -- no show. Next day I rescheduled, guess what ANOTHER NO SHOW!! I of cource called repeatedly to get the status of the technician's ETA -- any time now was their response. I have called numerous time and recieved NO CALL BACK. I even called the manager "Jason" on his cell and have been waiting 2 days for his call back...and he knows my plight. Ugh! DO NOT PATRONIZE Ames Locksmith!!!!

Pros: nothing

Cons: everything

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I was in a dilema and I needed my house re keyed. Ames came out and did a professional job and did it in a timely manner. I would highly reccomend Ames for there professionalism and great service!

2
★★★★★

I was in a dilema and I needed my house re keyed. Ames came out and did a professional job and did it in a timely manner. I would highly reccomend Ames for there professionalism and great service!

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They Responded to my request within minutes, this guy was like the Flex armstrong of locksmiths he was professional , and fixed my busted door in notime, I highly recomend Ames, I dont know what the previous guy was ranting about, cause i had an excellent experience! My father in law is a locksmith in Florida, and he said their charge for replacing my doorlock was exceptionally reasonable! as he charges 40-50 more generally, and for them to shoot out to my place at 6am that in itself was impressive! Kudos to Ames! I'm a loyal Customer forever!

2
★★★★★

They Responded to my request within minutes, this guy was like the Flex armstrong of locksmiths he was professional , and fixed my busted door in notime, I highly recomend Ames, I dont know what the previous guy was ranting about, cause i had an excellent experience! My father in law is a locksmith in Florida, and he said their charge for replacing my doorlock was exceptionally reasonable! as he charges 40-50 more generally, and for them to shoot out to my place at 6am that in itself was impressive! Kudos to Ames! I'm a loyal Customer forever!

Pros: Fast, Reasonable, Professional

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These guys are appalling. Took my locks, didn't take my address or name, just stuck my phone number on the box. Didnt' call me back etc.

0
★☆☆☆☆

These guys are appalling. Took my locks, didn't take my address or name, just stuck my phone number on the box. Didnt' call me back etc.

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In March of '05 (approx. 10 months ago), I had Ames Locksmith out to replace the handle and lock on my rear sliding glass door. The locksmith took the old one and never returned. For the past 10 months I have been calling them to get the new lock. I have since had a 2 x 4 keeping my sliding door locked. I don't call every day, only every once in a while when I think of it. I left repeated messages for the manager, however he never accepted or returned any of my calls. Finally after 10 months I gave the receptionist a long over due verbal trashing. She, after 10 months, told me that the locksmith who took the lock doesn't work there anymore. I asked for another appointment for someone to come out yesterday. They never showed up. Don't waste your time, call anyone else.

0
★☆☆☆☆

In March of '05 (approx. 10 months ago), I had Ames Locksmith out to replace the handle and lock on my rear sliding glass door. The locksmith took the old one and never returned. For the past 10 months I have been calling them to get the new lock. I have since had a 2 x 4 keeping my sliding door locked. I don't call every day, only every once in a while when I think of it. I left repeated messages for the manager, however he never accepted or returned any of my calls. Finally after 10 months I gave the receptionist a long over due verbal trashing. She, after 10 months, told me that the locksmith who took the lock doesn't work there anymore. I asked for another appointment for someone to come out yesterday. They never showed up. Don't waste your time, call anyone else.

Pros: None

Cons: Too many to list

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go to a locksmith who actually knows how to make keys! made 3 sets of keys for a client, and out of 9, they messed up 6. they're like the kinkos of locksmith - any joe blow off the street knows more about their 'specialty' than they do!

0
★☆☆☆☆

go to a locksmith who actually knows how to make keys! made 3 sets of keys for a client, and out of 9, they messed up 6. they're like the kinkos of locksmith - any joe blow off the street knows more about their 'specialty' than they do!

Pros: location

Cons: can't make keys, can't make keys, can't make KEYS!

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I requested a time after work, they told me it was not possible. Took off work for a 4 - 4:30 appt...they did not show up. Called at 4:35, receptionist said she'd call the locksmith to see where he was and call me back. No call back. Called back at 5:05 and got the emergency line. No response whatsoever...DO NOT USE!!!

0
★☆☆☆☆

I requested a time after work, they told me it was not possible. Took off work for a 4 - 4:30 appt...they did not show up. Called at 4:35, receptionist said she'd call the locksmith to see where he was and call me back. No call back. Called back at 5:05 and got the emergency line. No response whatsoever...DO NOT USE!!!

 

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