Carpet Tile & Flooring Depot

★★★★☆
  • 8124 Miramar Rd

    San Diego, CA 92126

    Map & Directions
  • 858-566-7220

About Carpet Tile & Flooring Depot

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Carpet Tile & Flooring

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4.25 4
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I will publish my overall review of this company when the project is done. Started bad but with a new crew that cares it could finish nice... standby all.

3
★★★★★

I will publish my overall review of this company when the project is done. Started bad but with a new crew that cares it could finish nice... standby all.

.

I spoke to the manager about this review and he acknowledged that the customer had trouble in their search for credit. They apparently had also tried at several other flooring stores in the area without a positive result. They apparently took the anger at their inability to finance out on CTF Depot. Their is lack of
proof that anything negative came out of the installation
of the flooring as would have been evidenced by a subsequent claim, but there was none. The manager
states that they have over 26,000 jobs/sales and is their object (CTF)to please every customer that they encounter.

2
★★★★★

I spoke to the manager about this review and he acknowledged that the customer had trouble in their search for credit. They apparently had also tried at several other flooring stores in the area without a positive result. They apparently took the anger at their inability to finance out on CTF Depot. Their is lack of
proof that anything negative came out of the installation
of the flooring as would have been evidenced by a subsequent claim, but there was none. The manager
states that they have over 26,000 jobs/sales and is their object (CTF)to please every customer that they encounter.

.

I have used Carpet, Tile and Flooring Depot twice; one time for harwood floors and this last time for granite counter tops.
Both times have been such a great experience. I highly recommend this outfit and will plan to use them to change out my carpet when the time comes.
I'm a very satisfied customer!!!!

2
★★★★★

I have used Carpet, Tile and Flooring Depot twice; one time for harwood floors and this last time for granite counter tops.
Both times have been such a great experience. I highly recommend this outfit and will plan to use them to change out my carpet when the time comes.
I'm a very satisfied customer!!!!

.

My husband and I selected this company's Miramar location because we are new to the area. The sales rep Tom Foster was great on the front end of the transaction assuring us that the real wood floor we selected had a 25 year guarantee and that they had expert installers. Additionally, he touted their "no interest, no payment plan" for whatever term "we chose". When I asked him for more information about qualifying he kept telling us that "his finance girl would make it happen". I filled out the application and there was no info. on the plan options printed out or available otherwise. I also asked for the pamphlet on the manufacturer of the wood floor and was assured it would come to me.
Fast forwarding to approximately one week before install - when we secured the installation and had an obligation to move forward since materials were ordered- I visited the store and learned that our finance plan was actually "no interest only". When I asked the "finance girl" Liz and the manager Martin about why I was sold on a different plan, they pretty much just shrugged it off saying that "no interest, no payment" was not an option of theirs. I asked them to have Tom Foster give me a call. It never happened.

Moving further to a month after installation, our wood floor began to peel and scratch from normal use and I still didn't have the pamphlet with the guarantee on it and I had still never heard from the salesman. I called the company simply asking for a call from the manager 4 or 5 times in 6 weeks and never recieved one. Finally I got a hold of Martin and explained the situation to him on a Wednesday, including no calls back and he assured me he'd attempt to handle the situation to make it right, including providing me information on the guarantee, by that Friday. A week later I still have not heard from him...
There are other sub-par installation factors such as 1/4" spaces between some of the planks, and other issues that I'll be taking up with CA agencies.

0
★☆☆☆☆

My husband and I selected this company's Miramar location because we are new to the area. The sales rep Tom Foster was great on the front end of the transaction assuring us that the real wood floor we selected had a 25 year guarantee and that they had expert installers. Additionally, he touted their "no interest, no payment plan" for whatever term "we chose". When I asked him for more information about qualifying he kept telling us that "his finance girl would make it happen". I filled out the application and there was no info. on the plan options printed out or available otherwise. I also asked for the pamphlet on the manufacturer of the wood floor and was assured it would come to me.
Fast forwarding to approximately one week before install - when we secured the installation and had an obligation to move forward since materials were ordered- I visited the store and learned that our finance plan was actually "no interest only". When I asked the "finance girl" Liz and the manager Martin about why I was sold on a different plan, they pretty much just shrugged it off saying that "no interest, no payment" was not an option of theirs. I asked them to have Tom Foster give me a call. It never happened.

Moving further to a month after installation, our wood floor began to peel and scratch from normal use and I still didn't have the pamphlet with the guarantee on it and I had still never heard from the salesman. I called the company simply asking for a call from the manager 4 or 5 times in 6 weeks and never recieved one. Finally I got a hold of Martin and explained the situation to him on a Wednesday, including no calls back and he assured me he'd attempt to handle the situation to make it right, including providing me information on the guarantee, by that Friday. A week later I still have not heard from him...
There are other sub-par installation factors such as 1/4" spaces between some of the planks, and other issues that I'll be taking up with CA agencies.

Pros: They'll get it installed fast

Cons: They lie like snake-oil salesmen, installation is sub-par, management is useless, materials on salesfloor widely unavailable for purchase

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