Jeep Chrysler Dodge of Ontario

★★☆☆☆
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  • 1202 Auto Center Dr

    Ontario, CA 91761

    Map & Directions
  • 888-392-8822

2.4 5
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Stay away from this dealer HORRIBLE manager and salesman. Find another dealer

0
★☆☆☆☆

Stay away from this dealer HORRIBLE manager and salesman. Find another dealer

Pros: NONE

Cons: Everything

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Horrible Service Department. On 7/14/09 I took my jeep in for a "free service evaluation" (just for going I got a free cooler, oil change coupon, flashlight & raffle entry for a new car - gimmicky I know) Anyway, they come up with $3,000 worth of repairs my jeep supposedly needs including $1100 for a clutch replacement. Sure enough the very next day 7/15/09 my clutch fails on the freeway going 70 mph. It suddenly popped out of gear into neutral and I had to coast from the 3rd lane to the right shoulder during rush hour. Lucky I didnt get into an accident. I'm calling it a scam. Took it to a local mechanic who replaced the clutch for $650 and showed me that none of the parts were worn or damaged. The pins that hold the clutch together apparently just broke "randomly." I called Vicky, one of the dealerships managers but have yet to get a response

Take your business anywhere else. They create problems to your vehicle in order to drum up business.

1
★☆☆☆☆

Horrible Service Department. On 7/14/09 I took my jeep in for a "free service evaluation" (just for going I got a free cooler, oil change coupon, flashlight & raffle entry for a new car - gimmicky I know) Anyway, they come up with $3,000 worth of repairs my jeep supposedly needs including $1100 for a clutch replacement. Sure enough the very next day 7/15/09 my clutch fails on the freeway going 70 mph. It suddenly popped out of gear into neutral and I had to coast from the 3rd lane to the right shoulder during rush hour. Lucky I didnt get into an accident. I'm calling it a scam. Took it to a local mechanic who replaced the clutch for $650 and showed me that none of the parts were worn or damaged. The pins that hold the clutch together apparently just broke "randomly." I called Vicky, one of the dealerships managers but have yet to get a response

Take your business anywhere else. They create problems to your vehicle in order to drum up business.

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Horrible Service Department. On 7/14/09 I took my jeep in for a "free service evaluation" (just for going I got a free cooler, oil change coupon, flashlight & raffle entry for a new car - gimmicky I know) Anyway, they come up with $3,000 worth of repairs my jeep supposedly needs including $1,100 for a clutch replacement. Sure enough the very next day 7/15/09 my clutch fails on the freeway going 70 mph. It suddenly popped out of gear into neutral and I had to coast from the 3rd lane to the right shoulder during rush hour. I'm calling it a scam. Took it to a local mechanic who replaced the clutch for $650 and showed me that none of the parts were worn or damaged. The pins that hold the clutch together apparently just broke "randomly." I called Vicky, one of the dealerships managers but have yet to get a response

Take your business anywhere else. The mechanics create problems to your vehicle in order to drum up business as I reasonably believe they did to me.

The one nice person I dealt with was a football player who worked the service counter named Bruce. He was cool and laughed with me over the absurdity of a $3000 repair bill for a car worth $5000. Dude if you read this, get a new job.

So if anyone wants a free oil change - Ill be happy to give you the voucher, because there's no way in hell I'll ever return to this dealership.

0
★☆☆☆☆

Horrible Service Department. On 7/14/09 I took my jeep in for a "free service evaluation" (just for going I got a free cooler, oil change coupon, flashlight & raffle entry for a new car - gimmicky I know) Anyway, they come up with $3,000 worth of repairs my jeep supposedly needs including $1,100 for a clutch replacement. Sure enough the very next day 7/15/09 my clutch fails on the freeway going 70 mph. It suddenly popped out of gear into neutral and I had to coast from the 3rd lane to the right shoulder during rush hour. I'm calling it a scam. Took it to a local mechanic who replaced the clutch for $650 and showed me that none of the parts were worn or damaged. The pins that hold the clutch together apparently just broke "randomly." I called Vicky, one of the dealerships managers but have yet to get a response

Take your business anywhere else. The mechanics create problems to your vehicle in order to drum up business as I reasonably believe they did to me.

The one nice person I dealt with was a football player who worked the service counter named Bruce. He was cool and laughed with me over the absurdity of a $3000 repair bill for a car worth $5000. Dude if you read this, get a new job.

So if anyone wants a free oil change - Ill be happy to give you the voucher, because there's no way in hell I'll ever return to this dealership.

Pros: Nothing

Cons: Overpriced, scam artists,

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We purchased our Town & Country from Jeep Chrylser of Ontario. We have been impressed with their great customer service department. They are courteous and willing to help. Unlike another dealership across the freeway, you aren't ignored walking through their car lot.

4
★★★★☆

We purchased our Town & Country from Jeep Chrylser of Ontario. We have been impressed with their great customer service department. They are courteous and willing to help. Unlike another dealership across the freeway, you aren't ignored walking through their car lot.

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My husband purchased a 2008 Jeep Wrangler in July from this place. We were very, very pleased with the service we received. My husband haggled price with them and they were willing to give him the jeep at the price he wanted. The jeep is FABULOUS and we are having a lot of fun offroading in it. They have a fair warranty on it and the price was much better than other dealerships we had shopped at. I would highly recommend this dealership.

5
★★★★★

My husband purchased a 2008 Jeep Wrangler in July from this place. We were very, very pleased with the service we received. My husband haggled price with them and they were willing to give him the jeep at the price he wanted. The jeep is FABULOUS and we are having a lot of fun offroading in it. They have a fair warranty on it and the price was much better than other dealerships we had shopped at. I would highly recommend this dealership.

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