Best Buy
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Message from Best Buy
Best Buy Co., Inc is North America's number-one specialty retailer of consumer electronics, personal computers, entertainment software and appliances.
Editorial by Citysearch
In ShortFounded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Key Points
- Consumer Electronics
- Personal Computers & Software
- Home Appliances
The Inside Scoop
- Look Good - Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
- The Extras - If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
- Know Before You Go - Before you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
Insider Pages Reviews for Best Buy
I've had a few awful experiences with Best Buy. First of all, I brought my computer to them because it had a virus, and I knew they could clean and remove the virus. I paid about 200 dollars, and about a month after I got the computer, the same exact virus was still in the computer. I brought it back 6 times and each time, nothing was done. The last time I took it back home from the store, my computer wouldn't even turn on. My friend who's excellent with computer fixed the coputer in less than 5 minutes, and it works PERFECTLY now. Also, I had bought a protable CD player from this store, and about a week after I bought it, it stopped working. When I went to return it, the workers gave me a hard time, because apparently, the ink on the recepit was not visible. I would NEVER EVER recommend this store to ANYONE. Also, I noticed that most of the employees don't do anything-they just wander around the store pretending to work, cnoversing with the other employees. The only positive thing I would say there was to this store is that it would be a good job because one would get paid for doing NOTHING BUT SOCIALIZING.
PROS: NOTHING
CONS: poor customer service
Posted 07/28/05 | Report Abuse
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This is absolutely the worst place to buy anything. I recenly bought a new computer form this place and when I opened the box, it was used. There was someone else's information stored in the computer. And the only reason I kno this is because I had a computer friend help me set it up.Else I would never have known. Apparently Best Buy buys old computers an dfixes them. they are supposed to sell them as new, but I don't know what happened. When I confonted them, they gave me a hard time, like it was my fault. Never again!! This place has the worst customer service imaginable.
Posted 07/19/05 | Report Abuse
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The staff at this Best Buy has always been very friendly and helpful. They dont bother or pressure customers. Rather, they have a knack for helping a searching eye, as well as letting a browsing eye roam. There can be some good sales, but standard prices seem to be a bit more than their competitors.
There is one thing that bothers me about this store. Every time Ive been there, the cashiers on the right only accept credit cards, deferring any cash customers to the left. The lines move slowly, and this just seems silly to me. I understand a company not taking credit cards due to a phone line being down, but being too lazy to cash-out a register is another story.
Overall: friendly and quality assistance by staff on the floor, but, needs a re-working once the customer is executing the actual purchase of his/her chosen items.
PROS: Attentive staff, good variety for light-moderate electronics consumer
CONS: Lines tend to go slow, odd practice of making cash customers wait longer
Posted 07/14/05 | Report Abuse
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I usually go to best buy before i go to the other electronic stores. The service is pretty good, they know what they're talking about and if you don't understand something, they will break it down for you. The prices are pretty good, depending on what you get. Overall I give this place 4 stars.
Posted 07/14/05 | Report Abuse
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Best buy knows to get people inside and keep them there long enough to buy stuff and get out. With such a big store, there are many demonstrations and demos of thier products. Thier customer service has a great wealth of knowledge of thier products. However it is all just a demo since after 5 minutes of seeing the product in action, you have a very good idea what it is and what it does to very extent. If you aren't sold by it then, then most likely, you won't buy it anytime soon.
PROS: good custemer service
CONS: none
Posted 06/30/05 | Report Abuse
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Best Buy is actually the place to Best Buy electronics for me. Do you know those sales where they have right after big holidays? Yep, I was one of the people who was standing in line the whole night just to get things cheap. Guess what? I bought a laptop for 400 dollars because it was on mega sale, a MP3 for 30 dollars and whole bunch of other stuff. Then with those other sales, it might be the best place to buy electronics.
PROS: Too much to list
CONS: none
Posted 05/24/05 | Report Abuse
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Latest reviews from Citysearch.
Has Everything
by malulloyd
These stores are so big. Just about everything you need in electronics is here.
Pros: Good amount of selection
Cons: not enough help when u really need it
Posted 09/06/09
Great Electronics Store
by Marcus0032
I just bought a new camera from Best Buy and not only are thier prices reasonable, but the service was outstanding as well.
Posted 05/03/09
go best buy!
by kdlc
i don't usually go to best buy, but they did have a washing machine i had my eye on on their website for $999, but when i went to the store, the employee told me it's at $839 on his screen, so cool! i got an extra discount. he even threw in free shipping, which made my life even easier! go best buy!
Posted 01/17/09
Don't shop here! Poor customer service
by annelope1980
I received poor customer service @ the new Best Buy on Geary, don't waste your time shopping there! After taking an hour for a guy named Mark to check my computer in for repairs to the Geek Squad, he promised it would be ready four days later. After not receiving a call from Best Buy on the date promised, I call them to check on my computer's status. First the guy tells me he has to call me back because he doesn't have the right keys to the vault. An hour and a half later and no returned phone call I call back again. This Best Buy employee tells me they have not even started working on my computer! I cannot believe these people! 4 days later and an additional $130 to my warrenty costs and I still don't have a working computer and will have to wait 3-5 more days before it's finished! Don't waste your time or energy shopping here!
Posted 01/21/07