I bought four tires from Pep Boys during their buy three get one free sale that was on TV. Was supposed to get $150 after mailing in a rebate form, but four months later I still have no check, not really happy about it though I guess I can't blame the 92117 store for me not getting me a check from corporate headquarters, it just adds to my list here. It should be noted this store tried to charged me for an alignment that they didn't perform, I caught it on the bill and they took it off, they even said they didn't do an alignment and that it was only supposed to be a recommendation rather than a billing (sure it was).
All the same I was happy with my new tires.
Then about a month later my car really did need a wheel alignment, it pulled hard to the right and drifted when I didn't steer it straight. I decided to bring it to Pep Boys for service. The mechanic called me several hours later saying it was done and that I could come pick up my car. Since I live about half a mile away I walked there, but walking by I noticed the car hadn't been moved, it had parked a bit funny and was still parked the same way I left it (with the wheels cocked), I pointed out that my car hadn't been moved and they said again it was fixed. So I paid, got my keys, and drove out of their lot with my car pulling to the right. Drove right back and told the store manager that the workers hadn't moved my car out of the spot, he said "don't make accusations," I said that's exactly what I was doing since my car hadn't been moved or fixed and I had paid them for that service. He said that they'd "take another look at it" and after few more hours I walked back from my house and drove the car home nice and straight. It's going to be inconvenient not taking my car there anymore.
Then today I got a nail stuck in the tread of one of my tires causing a slow leak, and since I had paid for the hazard warranty that I didn't ask for on my tire sale I figured I should use it, should have been a free fix.
Dropped my car off at 4:06pm and came back at 8:30pm (the car had been promised by 6pm), but once again my car hadn't been moved from the parking space I left it in. I got my keys and asked to speak with the manager, nobody in the store gave two cares about what was going on, the manager I talked to (Adrian Hernandez) claimed to be in charge of the sales floor only and said the mechanic guys were in someone else??s department.
So I have to take my car someplace else tomorrow to have the leaking tire fixed, maybe I??ll find another Pep Boys who might honor their warranty, or maybe I??ll just have to pay Big O Tires on Convoy to fix it. I have no idea if the Big O place is good or not but my friend says good things, I will definitely read some reviews first.
I do not recommend getting your car serviced by Pep Boys store #0978 on Genesee Ave in the 92117 zip code!
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