Welcome Wagg'n Home - CLOSED

★★☆☆☆

About Welcome Wagg'n Home

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  • Pet Boarders and Sitters
  • Craft Supply Stores

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This Store has closed and been re-opened by a new owner and a brand new staff. please search Upland Feed and Groom.

1
★☆☆☆☆

This Store has closed and been re-opened by a new owner and a brand new staff. please search Upland Feed and Groom.

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Do NOT leave your dog in the care of these people.
I first used the daycare at Welcome Wagg'n when it was located up the street and run by a wonderful woman who obviously loved dogs. She eventually moved to the Upland Feed and Fuel location.
Ownership changed hands, and care declined.
I picked up my dog one day, and she had bite marks. Not through the skin, but indentations. I was told she was playing hard, and figured, well, dogs can get rough.
About a month or so later, I picked up my dog after daycare again. I was greeted by employee A, she made small talk (no mention of incident) then she went to retrieve my dog. She brought her out, made more small talk, then told me that old wounds "might" have been opened. I figured that meant scabs fell off. No problem. I looked at my dog's face. She had 3 bloody, raw, deep wounds to her face. One nearly went through her cheek.
The wounds ended up requiring sedation, shots, antibiotics, pain pills and staples.
Come to find out, the same dog inflicted the injuries both times. That dog had no injuries from my dog.
When I went back to inquire about the injuries and compensation, the same employee gave me attitude, rolling her eyes, even laughing at the situation. When I asked if there was a manager available, she told me no, because "this place is run half assed." Direct quote. She told me that she had said that the wounds were old ones because there was a piece of skin hanging off (which was torn by the other dog and had to be clipped) and, she "used to work at a vet."
When I pressed her on the issue of the raw, obviously new wounds, she said something to the effect of, "what do I know, I just work here." You can't have it both ways.
Also, I was informed that the other dog could come back, because they were longtime customers. I've been going for 4 years. Biter dog is barely a year old, and I've been a customer longer than this girl has been an employee.
Yes, in the end they did give me a check for the vet bills. However, they didn't call me when it happened, told me several different stories about how it happened, subjected my dog to a dog that had bitten her before, and NEVER asked how my dog was doing, or expressed any concern about keeping us as customers. They don't care about dogs, or customers.
DO NOT leave your dog with these people.

1
★☆☆☆☆

Do NOT leave your dog in the care of these people.
I first used the daycare at Welcome Wagg'n when it was located up the street and run by a wonderful woman who obviously loved dogs. She eventually moved to the Upland Feed and Fuel location.
Ownership changed hands, and care declined.
I picked up my dog one day, and she had bite marks. Not through the skin, but indentations. I was told she was playing hard, and figured, well, dogs can get rough.
About a month or so later, I picked up my dog after daycare again. I was greeted by employee A, she made small talk (no mention of incident) then she went to retrieve my dog. She brought her out, made more small talk, then told me that old wounds "might" have been opened. I figured that meant scabs fell off. No problem. I looked at my dog's face. She had 3 bloody, raw, deep wounds to her face. One nearly went through her cheek.
The wounds ended up requiring sedation, shots, antibiotics, pain pills and staples.
Come to find out, the same dog inflicted the injuries both times. That dog had no injuries from my dog.
When I went back to inquire about the injuries and compensation, the same employee gave me attitude, rolling her eyes, even laughing at the situation. When I asked if there was a manager available, she told me no, because "this place is run half assed." Direct quote. She told me that she had said that the wounds were old ones because there was a piece of skin hanging off (which was torn by the other dog and had to be clipped) and, she "used to work at a vet."
When I pressed her on the issue of the raw, obviously new wounds, she said something to the effect of, "what do I know, I just work here." You can't have it both ways.
Also, I was informed that the other dog could come back, because they were longtime customers. I've been going for 4 years. Biter dog is barely a year old, and I've been a customer longer than this girl has been an employee.
Yes, in the end they did give me a check for the vet bills. However, they didn't call me when it happened, told me several different stories about how it happened, subjected my dog to a dog that had bitten her before, and NEVER asked how my dog was doing, or expressed any concern about keeping us as customers. They don't care about dogs, or customers.
DO NOT leave your dog with these people.

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Upland Feed and Fuel has been in business in old town Upland for many years and every time I go in there everybody is always friendly and courteous. All the people that work there are very knowledgeable and always willing to lend a hand.

4
★★★★☆

Upland Feed and Fuel has been in business in old town Upland for many years and every time I go in there everybody is always friendly and courteous. All the people that work there are very knowledgeable and always willing to lend a hand.

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