Rococo Harmony Inc

★★☆☆☆

About Rococo Harmony Inc

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  • Furniture Stores

Home & Garden

Home & Garden
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2.2 5
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Not sure why such negative feedback, but, my cabinets turned out great. Perhaps they have improved over time. All measured correclty, looked perfect with my granite and really are excellent quality. I would definitley use them again if I want inexpensive, good quality cabinets!

2
★★★★☆

Not sure why such negative feedback, but, my cabinets turned out great. Perhaps they have improved over time. All measured correclty, looked perfect with my granite and really are excellent quality. I would definitley use them again if I want inexpensive, good quality cabinets!

Pros: On time, correctly measured

.

Don't Waste Your Money - We received kitchen cabinets several weeks late and they were poorly put together - uneven color, no panels on some cabinets, wrong size pull out trays. We experienced terrible customer service. The delivery person was horrible he wanted to just leave the delivery on the sidewalk. We also did not get any calls back from the manager as promised. Do not put any money down. You will never get it back. Just save yourself from these crooks.

0
★☆☆☆☆

Don't Waste Your Money - We received kitchen cabinets several weeks late and they were poorly put together - uneven color, no panels on some cabinets, wrong size pull out trays. We experienced terrible customer service. The delivery person was horrible he wanted to just leave the delivery on the sidewalk. We also did not get any calls back from the manager as promised. Do not put any money down. You will never get it back. Just save yourself from these crooks.

Pros: No

Cons: Everything

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This place has got to be the "worst" place ever to buy anything for your kitchen. I purchased some cabinets from them and they pretty much got everything wrong on the order. First they promised an estimated 8 week delivery and it turned into 5 months before I finally got anything. Once I got them, there were so many inconsistencies in the order: the drawers were wrong, some cabinets did not match, and the list goes on...I also tried to order some tiles as a kitchen counter backsplash and those came in wrong as well. They originally gave me an estimate for the cabinets at $6500 and later after 5 months, these cabinets arrive and they said I owed them $7600! Can you believe it???? They came and measured my kitchen but never told me there was an increase in price of over $1100 and expected me to pay it even with the huge delay, etc. . They later discounted the cabinets but it did not compensate for their mistakes. This company put me in a huge inconvenience for so long and I hope nobody ever has to deal with them ever. They also have the worst customer service. They never returned my calls and kept trying to avoid me.

0
★☆☆☆☆

This place has got to be the "worst" place ever to buy anything for your kitchen. I purchased some cabinets from them and they pretty much got everything wrong on the order. First they promised an estimated 8 week delivery and it turned into 5 months before I finally got anything. Once I got them, there were so many inconsistencies in the order: the drawers were wrong, some cabinets did not match, and the list goes on...I also tried to order some tiles as a kitchen counter backsplash and those came in wrong as well. They originally gave me an estimate for the cabinets at $6500 and later after 5 months, these cabinets arrive and they said I owed them $7600! Can you believe it???? They came and measured my kitchen but never told me there was an increase in price of over $1100 and expected me to pay it even with the huge delay, etc. . They later discounted the cabinets but it did not compensate for their mistakes. This company put me in a huge inconvenience for so long and I hope nobody ever has to deal with them ever. They also have the worst customer service. They never returned my calls and kept trying to avoid me.

Pros: Nada

Cons: Delivery time, customer service, professionalism

.

I didn't have any problems with them except for one. I walked in there and they had the exact cabinets I wanted in STOCK. My greatest fear was waiting 2 months for custom made. I got 30% off , they were on sale, and the sales person, Yo-Yo, was very kind but hard to understand. Everything was quick. I ordered on Thursday and Friday evening Yo-Yo came out to my house to measure everything. On Monday she had the design layed out on the computer and I received my cabinets on Wednesday. The only problem was the language barrier especially with the delivery men. My contractor really liked the cabinets because they were easy to install and used toekick clips which he thought was an excellent idea. They did have to get one item from a different office and they never called me when it arrived. I had to call them three times to finally get someone in the warehouse to help me. But that only put me out one week.

2
★★★★☆

I didn't have any problems with them except for one. I walked in there and they had the exact cabinets I wanted in STOCK. My greatest fear was waiting 2 months for custom made. I got 30% off , they were on sale, and the sales person, Yo-Yo, was very kind but hard to understand. Everything was quick. I ordered on Thursday and Friday evening Yo-Yo came out to my house to measure everything. On Monday she had the design layed out on the computer and I received my cabinets on Wednesday. The only problem was the language barrier especially with the delivery men. My contractor really liked the cabinets because they were easy to install and used toekick clips which he thought was an excellent idea. They did have to get one item from a different office and they never called me when it arrived. I had to call them three times to finally get someone in the warehouse to help me. But that only put me out one week.

.

The furniture is affordable but if you CANNOT take your pieces home with you today - I would walk away. I've had pretty bad experiences with furniture dealers in the past and yes, furniture delivery is NOTORIOUS for being late but Rococo Harmony left me completely flabbergasted. You would think that with such poor delivery times, customer service would be at the very least, par. Think again. Never once did we receive a call from our sales rep. So I took it upon myself to visit the store at least 4 times within the last NINE MONTHS - to no avail, I am left without my furniture pieces and have found other means. Do NOT purchase any items that you intended to get delivered because it just won't happen.

0
★☆☆☆☆

The furniture is affordable but if you CANNOT take your pieces home with you today - I would walk away. I've had pretty bad experiences with furniture dealers in the past and yes, furniture delivery is NOTORIOUS for being late but Rococo Harmony left me completely flabbergasted. You would think that with such poor delivery times, customer service would be at the very least, par. Think again. Never once did we receive a call from our sales rep. So I took it upon myself to visit the store at least 4 times within the last NINE MONTHS - to no avail, I am left without my furniture pieces and have found other means. Do NOT purchase any items that you intended to get delivered because it just won't happen.

Pros: Affordable Furniture

Cons: , Professionalism, Delivery

 

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