San Antonio Cleaners

★☆☆☆☆
  • 722 Londonderry Dr

    Mountain View, CA 94040

    Map & Directions
  • 650-949-1888

About San Antonio Cleaners

Hours
Mon - Fri, 7am - 7pm; Sat, 9am - 5pm; Sun, closed
1.0 2
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San Antonio cleaners can never seem to actually get out stains (or even relatively minor spots / dirt / deodorant). The owner guy always gets really really really defensive any time I even mention a complaint to this effect (he always starts yelling and blaming me, which is so unbelievably rude and unprofessional).

Also, once, I brought in a pair of pants with no stain. When I got them back and put them on to wear the next week, there was a huge, oily-looking circular stain on the back of the knee. Looked like some cleaner had been spilled on it or something. I took the pants back, and they refused to re-clean the pants because I hadn't saved my receipt (who saves a dry cleaning receipt?!?). I had frequented this place for about 2 years and the salespeople recognized me (so it's not like it was some stranger who might be pulling a scheme to get free cleaning), but the owner threw a fit and basically accused me of lying, saying that I must have gotten the stain on the pants. Only when another customer walked in and was going to be a witness to their yelling and horrible customer service did they finally agree to re-clean the pants. (The stain came out.)

0
★☆☆☆☆

San Antonio cleaners can never seem to actually get out stains (or even relatively minor spots / dirt / deodorant). The owner guy always gets really really really defensive any time I even mention a complaint to this effect (he always starts yelling and blaming me, which is so unbelievably rude and unprofessional).

Also, once, I brought in a pair of pants with no stain. When I got them back and put them on to wear the next week, there was a huge, oily-looking circular stain on the back of the knee. Looked like some cleaner had been spilled on it or something. I took the pants back, and they refused to re-clean the pants because I hadn't saved my receipt (who saves a dry cleaning receipt?!?). I had frequented this place for about 2 years and the salespeople recognized me (so it's not like it was some stranger who might be pulling a scheme to get free cleaning), but the owner threw a fit and basically accused me of lying, saying that I must have gotten the stain on the pants. Only when another customer walked in and was going to be a witness to their yelling and horrible customer service did they finally agree to re-clean the pants. (The stain came out.)

Pros: Close to my house (that's the only reason I went)

Cons: Mean owner, often unable to remove spots / stains, not cheap

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We have been grudgingly been using this dry cleaners for the last 6 years (proximity home was driving factor). All along I have been VERY unimpressed with their service - very unfriendly.

Last week we got back a shirt with the button hole on the sleeve torn out - making the shirt unwearable. When we asked the owners to explain and to take responsibility they were VERY rude and tried to blame us for the tear.

We will not return to these Cleaners.

0
★☆☆☆☆

We have been grudgingly been using this dry cleaners for the last 6 years (proximity home was driving factor). All along I have been VERY unimpressed with their service - very unfriendly.

Last week we got back a shirt with the button hole on the sleeve torn out - making the shirt unwearable. When we asked the owners to explain and to take responsibility they were VERY rude and tried to blame us for the tear.

We will not return to these Cleaners.

Pros: None

Cons: They ruin clothing

 

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