Voyager Marine

★★☆☆☆

About Voyager Marine

Hours
Mon - Fri 10:00 am - 6:00 pm, Sat 9:00 am - 3:00 pm
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Automotive

Automotive
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375 Saratoga Ave Ste C San Jose, CA

2.3333 3
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The experience that Andrew had with his new outboard motor was unfortunate. When he brought it to Voyager Marine for service, Nissan was contacted immediatly and the ""pre-inspection service"" was required by them before any warranty work would be authorized as the motor was purchased via the internet. Upon inspection the carburetor was found to contain contaminated fuel which looked like it had oil in it. The fuel system was cleaned and the motor test run. After returning to Andrew he had the same problem the next day. Nissan was again contacted, this time they admitted that they had a batch of bad fuel hoses that were contanimating the gas when left sitting for a periond of time. The fuel system was again cleaned and the hose replaced. When Andrew came to pick up the motor it was test run for him in a tank on the shop fuel. However it would not run properly on the gas in his tank. This was repeated several times for him but he could not accept that his gas was bad and took it personal.

2
★★★★★

The experience that Andrew had with his new outboard motor was unfortunate. When he brought it to Voyager Marine for service, Nissan was contacted immediatly and the ""pre-inspection service"" was required by them before any warranty work would be authorized as the motor was purchased via the internet. Upon inspection the carburetor was found to contain contaminated fuel which looked like it had oil in it. The fuel system was cleaned and the motor test run. After returning to Andrew he had the same problem the next day. Nissan was again contacted, this time they admitted that they had a batch of bad fuel hoses that were contanimating the gas when left sitting for a periond of time. The fuel system was again cleaned and the hose replaced. When Andrew came to pick up the motor it was test run for him in a tank on the shop fuel. However it would not run properly on the gas in his tank. This was repeated several times for him but he could not accept that his gas was bad and took it personal.

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Extremely poor customer service. Blames the customer when they can't diagnose the problem. Accused me of using old gas. When I offered to show a receipt showing I bought just enough gas to fill the gas can, the owner actually replied that I must have bought the gas afterwards to cover my mistake. Totally not true. Also kept asking for payment for services after receiving payment from the manufacturer under warranty. Also tried to bill me for ""pre-inspection service"" so they could be paid twice.

0
★☆☆☆☆

Extremely poor customer service. Blames the customer when they can't diagnose the problem. Accused me of using old gas. When I offered to show a receipt showing I bought just enough gas to fill the gas can, the owner actually replied that I must have bought the gas afterwards to cover my mistake. Totally not true. Also kept asking for payment for services after receiving payment from the manufacturer under warranty. Also tried to bill me for ""pre-inspection service"" so they could be paid twice.

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I purchased a brand new 9.8 horsepower Nissan outboard motor. I opened the box and attempted to run the motor in a water tank. It would not start. I went to the Nissan web site and found Voyager Marine (Alviso, CA near San Jose) as the closest service shop. I spoke with the owner Gene who immediately wanted to charge me for performing a pre-delivery inspection. I did not ask for a pre-delivery inspection. I just wanted my motor to start. He obviously was not happy because I bought the motor for much less on the internet. I then called Nissan who called Voyager Marine and said the service would be covered by the warranty. Nissan provides excellent customer service. I then dropped off the motor at Voyager Marine. I called back 10 days later when I did not get a response. The diagnosis was that oil was in the carburator. Gene attempted to get me to pay for the service stating that I must have laid the engine in the wrong position. I did not. I was very careful to keep the engine vertical or laid on the proper side. After Gene falsely blamed me, he obtained authorization from Nissan who agreed to cover the service under "customer goodwill". I was happy. Then I picked up the engine at 06:45 PM. I asked Gene at Voyager to correctly lay the motor in my vehicle. I drove the motor directly home and placed it vertical on a motor carrier. The next morning I attempted to start the engine again. It would not start. I immediately called Voyager and brought the motor back in. I stuck around and observed the gas in the carburator being drained. The gas was again cloudy with what looked like oil. Gene said oil should not have been in the carburator again if I put the motor on a carrier after he put the motor in my vehicle. I was asked to leave the motor again. Then I called back today. Gene said the motor works fine. The gas was clear. I asked for a explanation about why there was oil in the carburator that second time. Gene did not know. Gene again asked for money. I asked whether the carburator was cleaned out properly the first time when Nissan paid under the warranty? Then the blame game started again. Gene accused me of using old gas. Gene said the carburator must have been contaminated by old gas left in the bulb and fuel line. Gene said there could be no other explanation. That was a brand new engine with a brand new fuel line and gas tank. Of course Gene had no proof because he did not check the fuel line the first time. I then told him I have a receipt for 3.1 gallons of gas purchased the day after I purchased the engine. Then Gene said I must have purchased the gas to cover up using old gas. Again accusations without any evidence. Again totally false. Gene can't figure out the problem so he tries to blame me. Gene did not repair the engine correctly the first time (when paid by Nissan) so he attempts to blame me so he can charge me. My opinion was that the carburator was not properly cleaned the first time. My fear is there may be a leak in a seal. All I want is a reliable motor. My nightmare is that the motor won't start after the boat is launched. Now I must pay Voyager Marine who is holding my engine hostage. I don't care about the money but don't want Voyager to be rewarded for incompetance. Especially after being falsely accused. But I need to warn potential customers about Voyager Marine. I am totally not satisfied with their competance or customer service. You would have to come out to their shop and observe. Really amazing.

1
★☆☆☆☆

I purchased a brand new 9.8 horsepower Nissan outboard motor. I opened the box and attempted to run the motor in a water tank. It would not start. I went to the Nissan web site and found Voyager Marine (Alviso, CA near San Jose) as the closest service shop. I spoke with the owner Gene who immediately wanted to charge me for performing a pre-delivery inspection. I did not ask for a pre-delivery inspection. I just wanted my motor to start. He obviously was not happy because I bought the motor for much less on the internet. I then called Nissan who called Voyager Marine and said the service would be covered by the warranty. Nissan provides excellent customer service. I then dropped off the motor at Voyager Marine. I called back 10 days later when I did not get a response. The diagnosis was that oil was in the carburator. Gene attempted to get me to pay for the service stating that I must have laid the engine in the wrong position. I did not. I was very careful to keep the engine vertical or laid on the proper side. After Gene falsely blamed me, he obtained authorization from Nissan who agreed to cover the service under "customer goodwill". I was happy. Then I picked up the engine at 06:45 PM. I asked Gene at Voyager to correctly lay the motor in my vehicle. I drove the motor directly home and placed it vertical on a motor carrier. The next morning I attempted to start the engine again. It would not start. I immediately called Voyager and brought the motor back in. I stuck around and observed the gas in the carburator being drained. The gas was again cloudy with what looked like oil. Gene said oil should not have been in the carburator again if I put the motor on a carrier after he put the motor in my vehicle. I was asked to leave the motor again. Then I called back today. Gene said the motor works fine. The gas was clear. I asked for a explanation about why there was oil in the carburator that second time. Gene did not know. Gene again asked for money. I asked whether the carburator was cleaned out properly the first time when Nissan paid under the warranty? Then the blame game started again. Gene accused me of using old gas. Gene said the carburator must have been contaminated by old gas left in the bulb and fuel line. Gene said there could be no other explanation. That was a brand new engine with a brand new fuel line and gas tank. Of course Gene had no proof because he did not check the fuel line the first time. I then told him I have a receipt for 3.1 gallons of gas purchased the day after I purchased the engine. Then Gene said I must have purchased the gas to cover up using old gas. Again accusations without any evidence. Again totally false. Gene can't figure out the problem so he tries to blame me. Gene did not repair the engine correctly the first time (when paid by Nissan) so he attempts to blame me so he can charge me. My opinion was that the carburator was not properly cleaned the first time. My fear is there may be a leak in a seal. All I want is a reliable motor. My nightmare is that the motor won't start after the boat is launched. Now I must pay Voyager Marine who is holding my engine hostage. I don't care about the money but don't want Voyager to be rewarded for incompetance. Especially after being falsely accused. But I need to warn potential customers about Voyager Marine. I am totally not satisfied with their competance or customer service. You would have to come out to their shop and observe. Really amazing.

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