Northgate Sewing & Vacuum

★★★☆☆
  • 202 Northgate One

    San Rafael, CA 94903

    Map & Directions
  • 415-472-1281

About Northgate Sewing & Vacuum

Hours
Mon-Fri 9am-6pm, Sat 9am-5pm
3.0769 13
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my sewing machine was done so i thought so i went in looking for a new one and instead of just selling me a new one they wanted to see if they could fix mine at a reasonable cost so i figured what the heck they got bk to me a couple days later with a estimate that was much better than i could imagine and faar less than what everyone else was saying then it only took three more days till they called with it being finished now i can sew again so happy thank you north gate sew and vac

2
★★★★★

my sewing machine was done so i thought so i went in looking for a new one and instead of just selling me a new one they wanted to see if they could fix mine at a reasonable cost so i figured what the heck they got bk to me a couple days later with a estimate that was much better than i could imagine and faar less than what everyone else was saying then it only took three more days till they called with it being finished now i can sew again so happy thank you north gate sew and vac

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When I went into the store, I was "just looking". I needed to get a gift for my mother for Christmas and since I had heard her mention that she wanted to replace her 25 year old sewing machine with a new machine or possibly get a serger, I started looking in to them. The woman who helped me was incredibly informative and soon made me realize that there was no way for me to know which machine best suited my mother's needs without a lot more information. I know that I will go back and purchase a machine from them later when I'm ready because of how helpful the saleswoman was.

5
★★★★★

When I went into the store, I was "just looking". I needed to get a gift for my mother for Christmas and since I had heard her mention that she wanted to replace her 25 year old sewing machine with a new machine or possibly get a serger, I started looking in to them. The woman who helped me was incredibly informative and soon made me realize that there was no way for me to know which machine best suited my mother's needs without a lot more information. I know that I will go back and purchase a machine from them later when I'm ready because of how helpful the saleswoman was.

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I purchased a Miele canister vacuum here in May 2001. The other day it just quit working. I called and talked to Steven who said it was either the motor, and it would cost me around $200 to repair it, or it was the cord retractor/contacts mechanism that would be significantly less. I brought it in on a Friday at 3 PM, and right in front of me Steven tested it by applying some pressure with a large screw driver inside where the cord retracts, and it turned on. He announced that it was the less expensive repair costing sixty nine dollars, and it would be done the next day. I got a call back an 4:50 and picked it up an hour later just before they closed. A 2 hour turn-around is fantastic service. Steven noticed that I had no HEPA filter or retention unit, and he installed a filter and a used retention piece free of charge as I was leaving. Steven also had a new wand clip to replace the one that kept sliding off the elbow (the place where you reduce or increase suction).

I came in about 3 years ago to get just the wand clip and was given a used one that was also broken and kept sliding off all the time - eventually lost it again. At that time the back room was full of vacuums and sewing machines that hadn't been repaired. There were considerably fewer machines around--because he gets them repaired and back to their owners much more quickly than his predecessor.

Steven said that he's been working at Northgate Sewing and Vacuum about 4 months now and has 10 years of repair experience.

Steven is young, enthusiastic, competent, and seems to know all of the nuances of these machines. I highly recommend purchasing and repairing your vacuums at this store. Steven is really into what he does.

Congratulations goes to Steven for turning the service at this store around.

2
★★★★★

I purchased a Miele canister vacuum here in May 2001. The other day it just quit working. I called and talked to Steven who said it was either the motor, and it would cost me around $200 to repair it, or it was the cord retractor/contacts mechanism that would be significantly less. I brought it in on a Friday at 3 PM, and right in front of me Steven tested it by applying some pressure with a large screw driver inside where the cord retracts, and it turned on. He announced that it was the less expensive repair costing sixty nine dollars, and it would be done the next day. I got a call back an 4:50 and picked it up an hour later just before they closed. A 2 hour turn-around is fantastic service. Steven noticed that I had no HEPA filter or retention unit, and he installed a filter and a used retention piece free of charge as I was leaving. Steven also had a new wand clip to replace the one that kept sliding off the elbow (the place where you reduce or increase suction).

I came in about 3 years ago to get just the wand clip and was given a used one that was also broken and kept sliding off all the time - eventually lost it again. At that time the back room was full of vacuums and sewing machines that hadn't been repaired. There were considerably fewer machines around--because he gets them repaired and back to their owners much more quickly than his predecessor.

Steven said that he's been working at Northgate Sewing and Vacuum about 4 months now and has 10 years of repair experience.

Steven is young, enthusiastic, competent, and seems to know all of the nuances of these machines. I highly recommend purchasing and repairing your vacuums at this store. Steven is really into what he does.

Congratulations goes to Steven for turning the service at this store around.

Pros: Quick effective service with integrity

Cons: None - Very Helpful

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I truly wish I had read a review about Northgate Sewing and Vacuum before I bought anything from these people. I bought a Meile less than a year ago. Within the first 4 months, the motor burned out. The store clerk said they had a repair technician there on site that could look at it, but he would be out for the rest of the day and would look at it tomorrow. I checked back 3 days later because I hadnt heard from them and they told me they had to send it out to be repaired and it would be a few more weeks.

I really think they should have just replaced the vacuum with a new one right then and there, especially considering it was a full blown motor, not some small part. But instead, they gave me a loaner that had to be at least 15 years old and wasnt even a replacement Meile, it was a 15 year old Oreck upright with no attachments. I couldnt believe they felt justified in giving me this after I had spent $1,300 for their vacuum that needed to be serviced only 4 months later. Not only did they not care how I felt, but their attitude clearly showed they had no interest in making anything better. I probably wouldnt be writing this review except that 4 months later, the vacuum broke again. This time it was the control panel but it took 3 months to get it fixed. I also had to continually follow up with them, even after I asked them if they could please give me a courtesy call with any updates. When I made that last call before I picked up my vacuum cleaner, I asked them why they didnt call me and why I had to call them. Their response was they had a wrong phone number. I had physically given them my cell phone number which they claimed they didnt have. The guy on the phone was so rude and blamed a worker that was no longer there for the mix up.

I will never go back to this place and urge you to do the same if you want to be treated fairly and give your business to owners that appreciate your business. I hope I can help at least one person consider going somewhere else if theyre in search for anything Northgate Sewing and Vacuum sells. It can spare you a lot of future agony and frustration.

0
★☆☆☆☆

I truly wish I had read a review about Northgate Sewing and Vacuum before I bought anything from these people. I bought a Meile less than a year ago. Within the first 4 months, the motor burned out. The store clerk said they had a repair technician there on site that could look at it, but he would be out for the rest of the day and would look at it tomorrow. I checked back 3 days later because I hadnt heard from them and they told me they had to send it out to be repaired and it would be a few more weeks.

I really think they should have just replaced the vacuum with a new one right then and there, especially considering it was a full blown motor, not some small part. But instead, they gave me a loaner that had to be at least 15 years old and wasnt even a replacement Meile, it was a 15 year old Oreck upright with no attachments. I couldnt believe they felt justified in giving me this after I had spent $1,300 for their vacuum that needed to be serviced only 4 months later. Not only did they not care how I felt, but their attitude clearly showed they had no interest in making anything better. I probably wouldnt be writing this review except that 4 months later, the vacuum broke again. This time it was the control panel but it took 3 months to get it fixed. I also had to continually follow up with them, even after I asked them if they could please give me a courtesy call with any updates. When I made that last call before I picked up my vacuum cleaner, I asked them why they didnt call me and why I had to call them. Their response was they had a wrong phone number. I had physically given them my cell phone number which they claimed they didnt have. The guy on the phone was so rude and blamed a worker that was no longer there for the mix up.

I will never go back to this place and urge you to do the same if you want to be treated fairly and give your business to owners that appreciate your business. I hope I can help at least one person consider going somewhere else if theyre in search for anything Northgate Sewing and Vacuum sells. It can spare you a lot of future agony and frustration.

Pros: None!

Cons: You have to deal with their blows bcz you've already paid th

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I truly wish I had read a review about Northgate Sewing and Vacuum before I bought anything from these people. I bought a Meile less than a year ago. Within the first 4 months, the motor burned out. The store clerk said they had a repair technician there on site that could look at it, but he would be out for the rest of the day and would look at it tomorrow. I checked back 3 days later because I hadn??t heard from them and they told me they had to send it out to be repaired and it would be a few more weeks.

I really think they should have just replaced the vacuum with a new one right then and there, especially considering it was a full blown motor, not some small part. But instead, they gave me a loaner that had to be at least 15 years old and wasn??t even a replacement Meile, it was a 15 year old Oreck upright with no attachments. I couldn??t believe they felt justified in giving me this after I had spent $1,300 for their vacuum that needed to be serviced only 4 months later. Not only did they not care how I felt, but their attitude clearly showed they had no interest in making anything better. I probably wouldn??t be writing this review except that 4 months later, the vacuum broke again. This time it was the control panel but it took 3 months to get it fixed. I also had to continually follow up with them, even after I asked them if they could please give me a courtesy call with any updates. When I made that last call before I picked up my vacuum cleaner, I asked them why they didn??t call me and why I had to call them. Their response was they had a wrong phone number. I had physically given them my cell phone number which they claimed they didn??t have. The guy on the phone was so rude and blamed a worker that was no longer there for the mix up.

I will never go back to this place and urge you to do the same if you want to be treated fairly and give your business to owners that appreciate your business. I hope I can help at least one person consider going somewhere else if they??re in search for anything Northgate Sewing and Vacuum sells. It can spare you a lot of future agony and frustration.

1
★☆☆☆☆

I truly wish I had read a review about Northgate Sewing and Vacuum before I bought anything from these people. I bought a Meile less than a year ago. Within the first 4 months, the motor burned out. The store clerk said they had a repair technician there on site that could look at it, but he would be out for the rest of the day and would look at it tomorrow. I checked back 3 days later because I hadn??t heard from them and they told me they had to send it out to be repaired and it would be a few more weeks.

I really think they should have just replaced the vacuum with a new one right then and there, especially considering it was a full blown motor, not some small part. But instead, they gave me a loaner that had to be at least 15 years old and wasn??t even a replacement Meile, it was a 15 year old Oreck upright with no attachments. I couldn??t believe they felt justified in giving me this after I had spent $1,300 for their vacuum that needed to be serviced only 4 months later. Not only did they not care how I felt, but their attitude clearly showed they had no interest in making anything better. I probably wouldn??t be writing this review except that 4 months later, the vacuum broke again. This time it was the control panel but it took 3 months to get it fixed. I also had to continually follow up with them, even after I asked them if they could please give me a courtesy call with any updates. When I made that last call before I picked up my vacuum cleaner, I asked them why they didn??t call me and why I had to call them. Their response was they had a wrong phone number. I had physically given them my cell phone number which they claimed they didn??t have. The guy on the phone was so rude and blamed a worker that was no longer there for the mix up.

I will never go back to this place and urge you to do the same if you want to be treated fairly and give your business to owners that appreciate your business. I hope I can help at least one person consider going somewhere else if they??re in search for anything Northgate Sewing and Vacuum sells. It can spare you a lot of future agony and frustration.

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I had a GREAT experience today at Northgate Sewing and Vacuum. My husband bought me a high end re-furbished sewing machine for Christmas. But the accessory tray was missing. Even though it was sold "as is" and there are no returns or exchanges on used machines (only one month warranty), Northgate Sewing let us exchange it for another machine when it was finally determined that replacing accessory tray was not cost effective. I just think that was really nice. I mean the sewing machine worked and it was sold as is, so that's just too bad for us, right? Not the case with Northgate Sewing. What I especially like was that Naomi was honest in saying that the accessory tray was important and that I might have difficulty without it (which I suspected, but am not experienced enough with sewing to say for sure). It is so nice when you don't have to suggest a solution only hoping they will make an exception - but they freely offer out of kindness. Thank you Naomi and Northgage Sewing.

5
★★★★★

I had a GREAT experience today at Northgate Sewing and Vacuum. My husband bought me a high end re-furbished sewing machine for Christmas. But the accessory tray was missing. Even though it was sold "as is" and there are no returns or exchanges on used machines (only one month warranty), Northgate Sewing let us exchange it for another machine when it was finally determined that replacing accessory tray was not cost effective. I just think that was really nice. I mean the sewing machine worked and it was sold as is, so that's just too bad for us, right? Not the case with Northgate Sewing. What I especially like was that Naomi was honest in saying that the accessory tray was important and that I might have difficulty without it (which I suspected, but am not experienced enough with sewing to say for sure). It is so nice when you don't have to suggest a solution only hoping they will make an exception - but they freely offer out of kindness. Thank you Naomi and Northgage Sewing.

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I took my vacuum in to Northgate for a reconditioning which I had done for the last several years, and learned that the price for reconditioning had doubled. I decided not to leave the vacuum at the price they quoted. But they sell Janome sewing machines, and I had been looking for a machine that had more stitches as I am a quilter and my sewing machine had home was limited. I purchased one and brought it home to find that it didn't have any more stitches than my Singer, so I brought it back to the store and asked for a refund. The vacuum cleaner repairman was there and said he didn't have the authorization to give refunds, but offered to let me speak to the owner by phone. The owner asked me to leave the machine and my credit card number and expiration date and she would "help me out". So I left the machine at the store, with the understanding that she would credit my credit card. One week, two weeks, three weeks went by and no credit. I had called twice during that time and the third call I talked to the owner once again, who acted like she never promised a refund to me. I called my bank and disputed the item. The bank immediately credited my credit card, and told me to hold on to any documentation I had as she might offer more information. She wrote back and disputed the credit, lying about the facts of the transaction, and my husband and I are still working with our bank to retain the credit given to our credit card account by our bank. Northgate Vacuum and Sewing has the machine. These are not nice people.

1
★☆☆☆☆

I took my vacuum in to Northgate for a reconditioning which I had done for the last several years, and learned that the price for reconditioning had doubled. I decided not to leave the vacuum at the price they quoted. But they sell Janome sewing machines, and I had been looking for a machine that had more stitches as I am a quilter and my sewing machine had home was limited. I purchased one and brought it home to find that it didn't have any more stitches than my Singer, so I brought it back to the store and asked for a refund. The vacuum cleaner repairman was there and said he didn't have the authorization to give refunds, but offered to let me speak to the owner by phone. The owner asked me to leave the machine and my credit card number and expiration date and she would "help me out". So I left the machine at the store, with the understanding that she would credit my credit card. One week, two weeks, three weeks went by and no credit. I had called twice during that time and the third call I talked to the owner once again, who acted like she never promised a refund to me. I called my bank and disputed the item. The bank immediately credited my credit card, and told me to hold on to any documentation I had as she might offer more information. She wrote back and disputed the credit, lying about the facts of the transaction, and my husband and I are still working with our bank to retain the credit given to our credit card account by our bank. Northgate Vacuum and Sewing has the machine. These are not nice people.

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I brought my Dyson vacuum in for an estimate. When the estimate came in a few days later, I went in person to see what the problem was. I asked the repair person if he could show me what to do to keep the problem from happening again. He replied that it wasn't his job to show me anything, and that if I learned how to fix it myself, he'd be out of a job. He was extremely rude to me, and I would NOT recommend bringing your appliance here for repair.

1
★☆☆☆☆

I brought my Dyson vacuum in for an estimate. When the estimate came in a few days later, I went in person to see what the problem was. I asked the repair person if he could show me what to do to keep the problem from happening again. He replied that it wasn't his job to show me anything, and that if I learned how to fix it myself, he'd be out of a job. He was extremely rude to me, and I would NOT recommend bringing your appliance here for repair.

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I was in the store getting a free sewing lesson from some very competent people when this woman came in demanding that they had not given her back her parts on a Miele Blue Moon repaired there for $300.00. This staff was so patient and kind to her, showing her where she had signed a receipt agreeing that only the cannister was brought in. They then offerred to give her, free of charge, a hose, powerhead and wands for her use. She refused, saying she would only accept new equipment. As a customer, I felt she was trying to extort free merchandise from these good, helpful people. I have always had a good experience dealing with this store and its employees.

5
★★★★★

I was in the store getting a free sewing lesson from some very competent people when this woman came in demanding that they had not given her back her parts on a Miele Blue Moon repaired there for $300.00. This staff was so patient and kind to her, showing her where she had signed a receipt agreeing that only the cannister was brought in. They then offerred to give her, free of charge, a hose, powerhead and wands for her use. She refused, saying she would only accept new equipment. As a customer, I felt she was trying to extort free merchandise from these good, helpful people. I have always had a good experience dealing with this store and its employees.

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Took a $1200 Meile Blue Moon vacuum in for repair. Was charged $300 for the repair, and received my vacuum back with the hose, wand and power head missing. The vacuum is no longer functional. I was simply told they didn't have the pieces and that I must never have brought them in. Simply not true! I guess they figured they received their money for the repair, and it was my problem if I had a vacuum that didn't work. Owner was not interested in finding a solution. Not once was I told they were sorry, or given some kind of solution other than they might be able to do me a ""FAVOR"" and find some old parts for me somewhere. Not my idea on how to run a business! Would strongly recommend finding someone else.

0
★☆☆☆☆

Took a $1200 Meile Blue Moon vacuum in for repair. Was charged $300 for the repair, and received my vacuum back with the hose, wand and power head missing. The vacuum is no longer functional. I was simply told they didn't have the pieces and that I must never have brought them in. Simply not true! I guess they figured they received their money for the repair, and it was my problem if I had a vacuum that didn't work. Owner was not interested in finding a solution. Not once was I told they were sorry, or given some kind of solution other than they might be able to do me a ""FAVOR"" and find some old parts for me somewhere. Not my idea on how to run a business! Would strongly recommend finding someone else.

Cons: disorganized, uncooperative, rude

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I took my Miele Blue Moon vacuum into Northgate Sewing & Vacuum for repair. I had purchased the vacuum from them a few years ago and had them handle any repairs I've needed over the years. Unbeknownst to me, the business had changed ownership. I didn't know what was wrong with the vacuum, it simply wouldn't turn on. Thus, I took the entire vacuum in because I had a control panel on the wand. To make a long story short, they performed the repair (I think!), but I was given the vacuum back without the hose, wand or power head. They had no idea what happened to it and took and simply told me they must never had had these parts. Well they did! So I was charged for a $300 repair that they made to a vacuum that cost me $1,200 that is no longer useable. I would strongly recommend using someone else.

1
★☆☆☆☆

I took my Miele Blue Moon vacuum into Northgate Sewing & Vacuum for repair. I had purchased the vacuum from them a few years ago and had them handle any repairs I've needed over the years. Unbeknownst to me, the business had changed ownership. I didn't know what was wrong with the vacuum, it simply wouldn't turn on. Thus, I took the entire vacuum in because I had a control panel on the wand. To make a long story short, they performed the repair (I think!), but I was given the vacuum back without the hose, wand or power head. They had no idea what happened to it and took and simply told me they must never had had these parts. Well they did! So I was charged for a $300 repair that they made to a vacuum that cost me $1,200 that is no longer useable. I would strongly recommend using someone else.

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After having researched Miele vacuum cleaners on the internet I had more questions than answers. I felt like I needed to see the different models in person in order to make an intelligent decision. I found Northgate Sewing & Vacuum to be extremely helpful in educating me on the differences in the various models, and recommending a model that best fit my needs without having to buy the top of the line. Their advice was right on the mark. I have never been happier with an appliance purchase as I am with this vacuum.

Their prices were as low (and lower in some cases) than any of the internet sellers I found. Best of all, I have a local resource for any accessory or service needs.

PROS: Very professional family run business,
CONS:

5
★★★★★

After having researched Miele vacuum cleaners on the internet I had more questions than answers. I felt like I needed to see the different models in person in order to make an intelligent decision. I found Northgate Sewing & Vacuum to be extremely helpful in educating me on the differences in the various models, and recommending a model that best fit my needs without having to buy the top of the line. Their advice was right on the mark. I have never been happier with an appliance purchase as I am with this vacuum.

Their prices were as low (and lower in some cases) than any of the internet sellers I found. Best of all, I have a local resource for any accessory or service needs.

PROS: Very professional family run business,
CONS:

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.

A while back I was looking for a sewing machine to give as a surprise gift to my wife. After going to a few places and seeing such a range in prices and styles I felt lost. I went to Northgate Sewing and they were so helpful in guiding me to the right sewing mache. They were honest, friendly and I appreciated their help.

4
★★★★☆

A while back I was looking for a sewing machine to give as a surprise gift to my wife. After going to a few places and seeing such a range in prices and styles I felt lost. I went to Northgate Sewing and they were so helpful in guiding me to the right sewing mache. They were honest, friendly and I appreciated their help.

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