Washington Mutual Bank

★☆☆☆☆
  • 499 S Palm Canyon Dr Fl 2ND

    Palm Springs, CA 92262

    Map & Directions
  • 760-325-7306

About Washington Mutual Bank

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  • Banks
  • Loans

Finance

Finance
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I was a customer at Washington Mutual Bank. My purse was stolen, and in it, my checkbooks, credit cards, drivers liscense, etc... I contacted my bank about cancelling all of the checks. It was a holiday weekend, so I was unable to go into a bank to change the account number. I was assured this was indeed done. When I was able to go into the bank in person, I was told that my account had been closed, and I was reported to ChexSystems, due to account abuse. Apparently, the purse theives were writing my checks all over town, and because the bank reported my checks as lost, not stolen, they were going through for some reason. When I brought in my police report to the bank manager, she refused to help me fix my account. Instead, she told me to seek credit counseling! This was not my fault! I called her for over a week, all the while, my funds were depleated because the bank was charging me a $25 NSF fee on every check that the theives wrote since they cancelled my account. I had to eventually call their Executive Offices in Seatlle, WA and a very helpful, kind manager there was able to rectify the situation. He fixed my account for me. I was victimized twice. Once by the theives and once by my bank branch. This Palm Springs branch is not at all helpful to their customers.

PROS: Free Checking
CONS: Unhelpful, uncaring staff

1
★☆☆☆☆

I was a customer at Washington Mutual Bank. My purse was stolen, and in it, my checkbooks, credit cards, drivers liscense, etc... I contacted my bank about cancelling all of the checks. It was a holiday weekend, so I was unable to go into a bank to change the account number. I was assured this was indeed done. When I was able to go into the bank in person, I was told that my account had been closed, and I was reported to ChexSystems, due to account abuse. Apparently, the purse theives were writing my checks all over town, and because the bank reported my checks as lost, not stolen, they were going through for some reason. When I brought in my police report to the bank manager, she refused to help me fix my account. Instead, she told me to seek credit counseling! This was not my fault! I called her for over a week, all the while, my funds were depleated because the bank was charging me a $25 NSF fee on every check that the theives wrote since they cancelled my account. I had to eventually call their Executive Offices in Seatlle, WA and a very helpful, kind manager there was able to rectify the situation. He fixed my account for me. I was victimized twice. Once by the theives and once by my bank branch. This Palm Springs branch is not at all helpful to their customers.

PROS: Free Checking
CONS: Unhelpful, uncaring staff

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