Van Ness Dental Group

★★☆☆☆
  • 2243 Van Ness Ave 101 Suite 101

    San Francisco, CA 94109

    Map & Directions
  • 415-441-2098

Health & Medical

Health & Medical
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Ok - I thought b/c it was a Dental Group it sounded professional enough and it's a decent location near Russian Hill and Van Ness...but they suck at their jobs. Go back to dental school! From start to finish, you can do much better if you look around! I never even got a floss from them, just a 20 minute cleaning w/ a gargle of the Listerine and off I went. I guess I should have known better...I switched dentists and have been told that I have 4 obvious cavities that should have been detected for awhile. Thanks Van Ness Dental Group...A**holes! Anyways, no customer service, very uncomfortable, only some english, and just like the other postings....they really seem like they only want to steal your $$$!

1
★☆☆☆☆

Ok - I thought b/c it was a Dental Group it sounded professional enough and it's a decent location near Russian Hill and Van Ness...but they suck at their jobs. Go back to dental school! From start to finish, you can do much better if you look around! I never even got a floss from them, just a 20 minute cleaning w/ a gargle of the Listerine and off I went. I guess I should have known better...I switched dentists and have been told that I have 4 obvious cavities that should have been detected for awhile. Thanks Van Ness Dental Group...A**holes! Anyways, no customer service, very uncomfortable, only some english, and just like the other postings....they really seem like they only want to steal your $$$!

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I've read the past reviews on here from other patients and I really don't know what people are trippin' about. My experience at Van Ness Dental was nothing but positive. I received top notch treatment with straight forward explanations of cost and treatment both from the doctors and the staff. There was no hidden or unexplained costs and no such "racket" as one reviewer put it. I will be the first to admit that the decay in my mouth is due to years of junk food eating and neglect. So news about all the work that would be needed to fix my mouth wasn't a surprise. I was actually quite pleased to find out that all I needed was a full mouth debridement and irrigation instead of a deeper root planing I was expecting. Believe me, my gums were in bad shape. The fact that they prefer to place white fillings in my mouth is a good thing. Who wants all that metal and potentially harmful mercury in there. Perhaps I'm biased having worked in the health insurance industry for 5+ years and knowing the ins and outs of how HMO's run. Dentistry is expensive, there's no arguing that. But it seems like some people find griping over having to pay $50 for a filling instead of a $5 copay that their HMO requires them to pay is worth trashing a professional and reputable dental practice. People should realize that they could very well pay over $200 for the same filling somewhere else. Be lucky that you have dental insurance and quit the whining and finger pointing.

5
★★★★★

I've read the past reviews on here from other patients and I really don't know what people are trippin' about. My experience at Van Ness Dental was nothing but positive. I received top notch treatment with straight forward explanations of cost and treatment both from the doctors and the staff. There was no hidden or unexplained costs and no such "racket" as one reviewer put it. I will be the first to admit that the decay in my mouth is due to years of junk food eating and neglect. So news about all the work that would be needed to fix my mouth wasn't a surprise. I was actually quite pleased to find out that all I needed was a full mouth debridement and irrigation instead of a deeper root planing I was expecting. Believe me, my gums were in bad shape. The fact that they prefer to place white fillings in my mouth is a good thing. Who wants all that metal and potentially harmful mercury in there. Perhaps I'm biased having worked in the health insurance industry for 5+ years and knowing the ins and outs of how HMO's run. Dentistry is expensive, there's no arguing that. But it seems like some people find griping over having to pay $50 for a filling instead of a $5 copay that their HMO requires them to pay is worth trashing a professional and reputable dental practice. People should realize that they could very well pay over $200 for the same filling somewhere else. Be lucky that you have dental insurance and quit the whining and finger pointing.

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I had read the reviews online before I went, but called Cigna (my insurance) to find out if I could change and there was going to be a one month waiting period before I could change, so I just went ahead. Went in for Xrays, and a consult.

Should have been suspicious by the forms they make you fill out...asking multiple questions like "do you own or rent your home and for how long, etc. (why do you care, you are my dentist)...

Anyway, they recommended deep cleaning, just like the other guy said in another review. The anticipated bill was super expensive, like 1105, with only 400 covered by insurance. They tried to get me to sign a piece of paper before I left saying I would accept the charge/treatment. Yeah, right. Thanks but no thanks.

This didn't sound right so I called my insurance and was told that the MAX I would have to pay for this kind of service was $240, not 600-700. I called Van Ness back to tell them there must have been some sort of mistake...they told me there was this other charge for "irrigation". No explanation of what that was, and a search on Cigna came up with nothing that fit that description. Maybe its the "magic bacterial rinse" the other reviewer mentioned, I have no idea. In any case, its not covered. Furthermore, they never indicated it was optional.

I decided to switch dentists; not sure what was going on here, but since there were other poor reviews on this site, I decided not to take the risk. I told them I wanted my Xrays (the implication being I would be going elsewhere); they tried to charge me $25 for those. Called Cigna again, found out that they couldn't charge me for something Cigna was paying for already; they finally relented.

My advice to all you guys out there, just keep switching until you find someone who is willing to explain charges, and certainly double check whether charges are covered before you commit to them.

Best of luck!

1
★☆☆☆☆

I had read the reviews online before I went, but called Cigna (my insurance) to find out if I could change and there was going to be a one month waiting period before I could change, so I just went ahead. Went in for Xrays, and a consult.

Should have been suspicious by the forms they make you fill out...asking multiple questions like "do you own or rent your home and for how long, etc. (why do you care, you are my dentist)...

Anyway, they recommended deep cleaning, just like the other guy said in another review. The anticipated bill was super expensive, like 1105, with only 400 covered by insurance. They tried to get me to sign a piece of paper before I left saying I would accept the charge/treatment. Yeah, right. Thanks but no thanks.

This didn't sound right so I called my insurance and was told that the MAX I would have to pay for this kind of service was $240, not 600-700. I called Van Ness back to tell them there must have been some sort of mistake...they told me there was this other charge for "irrigation". No explanation of what that was, and a search on Cigna came up with nothing that fit that description. Maybe its the "magic bacterial rinse" the other reviewer mentioned, I have no idea. In any case, its not covered. Furthermore, they never indicated it was optional.

I decided to switch dentists; not sure what was going on here, but since there were other poor reviews on this site, I decided not to take the risk. I told them I wanted my Xrays (the implication being I would be going elsewhere); they tried to charge me $25 for those. Called Cigna again, found out that they couldn't charge me for something Cigna was paying for already; they finally relented.

My advice to all you guys out there, just keep switching until you find someone who is willing to explain charges, and certainly double check whether charges are covered before you commit to them.

Best of luck!

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0 out of 1 people found this review helpful.

.

I went to Dr. Tran at Van Ness dental group. She recommended a deep cleaning of my teeth. I agreed but asked them not to use $300 of "anti-bacterial rinse" as it was not covered by my insurance. She did it anyway without making it clear that that was what she was doing, and afterwards (when I got pissed) agreed to charge me only $150. Still paying for a service I did not want, but fine...

She then insisted on a one-month follow-up that also would not be covered by my insurance and would cost $125. I said I did not want this and would just return in 6 months for my regular appointment. She gives me the "one month evaluation" from my last visit six months ago (ABOUT FIVE MINUTES OF POKING MY MOUTH) and charges me an extra $95.

I find out afterwards, am livid, pay her, and vow never to return.

1
★☆☆☆☆

I went to Dr. Tran at Van Ness dental group. She recommended a deep cleaning of my teeth. I agreed but asked them not to use $300 of "anti-bacterial rinse" as it was not covered by my insurance. She did it anyway without making it clear that that was what she was doing, and afterwards (when I got pissed) agreed to charge me only $150. Still paying for a service I did not want, but fine...

She then insisted on a one-month follow-up that also would not be covered by my insurance and would cost $125. I said I did not want this and would just return in 6 months for my regular appointment. She gives me the "one month evaluation" from my last visit six months ago (ABOUT FIVE MINUTES OF POKING MY MOUTH) and charges me an extra $95.

I find out afterwards, am livid, pay her, and vow never to return.

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0 out of 1 people found this review helpful.

.

I got off the phone with the staff. Let me just say that whoever the supervisor for the front desk is, needs to take a customer service 101 course. You know I l/m with them on their a/m last week indicating that I needed to cancel my appointment and if they could schedule my appt sometime in October. I rcvd the call back on my a/m from them stating I need to call (again) and rescd when it was convient for me. I thought the point of my message was to cancel my appt--at the very least. They left me another message this week wanting for me to confirm my appt--the one I thought I had cancelled. So when I called today, the lady on the phone said she'd have to charge a cancellation fee of $25.00. i don't understand, why didn't they cancel the appt when i had called and requested. The lady was explaining to me her version of how I schd the appt, but disregared the fact that i had requested to cancel the appt. When I mentioned the fact that I had cancelled my appt, she called me a liar. I was shocked to discover that this lady was the office supervisor. Here's some advice, don't ever call a customer a liar. very unprofessional. they lost my business.

1
★☆☆☆☆

I got off the phone with the staff. Let me just say that whoever the supervisor for the front desk is, needs to take a customer service 101 course. You know I l/m with them on their a/m last week indicating that I needed to cancel my appointment and if they could schedule my appt sometime in October. I rcvd the call back on my a/m from them stating I need to call (again) and rescd when it was convient for me. I thought the point of my message was to cancel my appt--at the very least. They left me another message this week wanting for me to confirm my appt--the one I thought I had cancelled. So when I called today, the lady on the phone said she'd have to charge a cancellation fee of $25.00. i don't understand, why didn't they cancel the appt when i had called and requested. The lady was explaining to me her version of how I schd the appt, but disregared the fact that i had requested to cancel the appt. When I mentioned the fact that I had cancelled my appt, she called me a liar. I was shocked to discover that this lady was the office supervisor. Here's some advice, don't ever call a customer a liar. very unprofessional. they lost my business.

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.

Van Ness Dental Group is a terrific Dental facility, and some outstanding work, and a great and helpful staff. I have nothing but praises for the type of work that they've done. They are very experienced, and knowledgeable in this line of work. If your in need of dental work, give them a whirl. Parking is a bit difficult, since there on Van Ness, however its worth the time to make an appointment with this dental facility.

5
★★★★★

Van Ness Dental Group is a terrific Dental facility, and some outstanding work, and a great and helpful staff. I have nothing but praises for the type of work that they've done. They are very experienced, and knowledgeable in this line of work. If your in need of dental work, give them a whirl. Parking is a bit difficult, since there on Van Ness, however its worth the time to make an appointment with this dental facility.

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0 out of 1 people found this review helpful.

 

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