Banfield The Pet Hospital

There is a reason why Banfield is a major corporation. Its because they work hard at helping pets and treating them like family. Banfield does extensive research on medication and vaccinations before they are are given to your pets. That in itself is more than any other animal clinic can say. They are on the pricey side but its quality medicine and you get what you pay for. Now, when wanting to bash one hospital because they didnt do things the way you would have liked, remember this...there is a reason they are all over the world!

In addition to the previous outline of complaints (which was incredible) and participating in the class action, which I'm doing, you should bombard your email complaints to the following addresses:

Director of Operations: chris.sherman@banfield.net
CEO: scott.campbell@banfield.net

I have a friend at one of the major networks who told me that they've just completed an investigative piece on Banfield including hidden footage of mistreatment of animals, unlicensed and unqualified techs administering treatments, medications, assisting in surgery and staff meetings advising staff to disregard requests to cancel Wellness plans.

The more people that complain, the louder the voice.

As a consumer dispute resolution counselor, heres what I advise with regard to Banfield if you want to get resolution and possibly compensation for your Banfield billing and animal care experiences:

1. Join in on one of the THREE class action lawsuits that are being considered or in preparation against Banfield Pet Hospitals by going to the law firms websites and listing your complaints. Definition of a class action can be found at: http://www.claiminformation.com/classactions.htm The more people that sign-up, the greater the resolution and possibility that youll be compensated for your emotional distress down the road. The law firms are as follows:

http://www.schneiderwallace.com/PracticeAreas/ClassActions.htm
Once there clink on "Inquire About Your Potential Case" and fill out the online form giving specific details of your problems regarding Banfield. Please, make sure that you include either your phone number or send them an email on the link within the "Inquire" link.

http://www.price-law.com/CM/FSDP/PracticeCenter/Personal-Injury/Class-Actions.asp
Complete the online form outlining your experiences.

http://www.barronberry.com/CM/Custom/Contact.asp
Complete the online form outlining your experiences.

Please, make sure that you share your experiences regarding billing issues, pet care (or lack therefore of), names of staff, location of hospitals and if you've ever written to the corporate offices and if so, what was the response if any. Remember, the more people that join the class action lawsuits, the greater the chances of resolution and restitution (financial compensation for your losses and emotional distress).

2. Go to www.ftc.gov (Federal Trade Commission) and file a very quick online complaint. Make sure that you give any contract numbers, names of staff, address of the hospital that you used, leave out unnecessary details and get to the point (short and sweet) and name the CEO as the contact person: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook
Portland, OR 97213. 800-838-6738 Fax 866-477-5120 email: scott.campbell@banfield.net The FTC will issue fines if they receive enough complaints.

3. Google your states Governors Office or Attorney Generals Office of Consumer Affairs and file a complaint. Most will allow you to do this online. Its quick and easy just include specific names, addresses, dates, details of problems (short and to the point) contract numbers, if any, and your contact information. Consumer Affairs will issue fines if they receive enough complaints.

4. Contact the American Association of Veterinary State Boards by calling 1-877-698-8482 or http://www.aavsb.org/ContactUs/ContactUs.aspx and ask them for the website, phone number and/or address for the regulatory board for your state, then file a complaint against Banfields license in that state.

5. Write directly to the CEO of Banfield (or at least print and copy all of your complaints to all of the agencies above and mail a copy to: Dr. Scott Campbell, CEO, Banfield, The Pet Hospital, 8000 NE Tillamook Portland, OR 97213 Phone 800-838-6738 Fax 866-477-5120 email: scott.campbell@banfield.net VP of Operations direct line 503-922-5244 fax 503-922-6244.

6. Post these instructions on every complaint forum and website mentioning Banfield that you can find on Google.

7. Remember theres strength in numbers. If youre not going to take the time to file a complaint then dont take the time to post a complaint. Change only comes through efforts to make change.

8. Contact the CEO of PetSmart and let them know that youll NOT shop PetSmart until they kick Banfield to the curb. They are separate companies but who would want to support a store that allows another business to operate using such bad business practices while being inside their stores? Contact: Philip L. Francis, CEO, PetSmart, Inc., 19601 N. 27th Ave, Phoenix AZ 85027, phone 623-580-6100.

Employees at this type of place can't get real vet jobs, so they go to Banfield. Just drop by a Banfield Hospital sometime and watch the staff. They are untrained and basically are trained to work in a fast food place. I would never take any of my pets to a sub-par "hospital" like Banfield. They don't care about animals, only ripping people off with their "insurance" plans,

Banfield rips off people who are ignorant and don't take the time to find a real and qualified vet. If you love your pet, take them somewhere else!

If you love your pet, do not bring them here. Do NOT sign up for one of their wellness plans which are scams. They jack up the price of their services and also put your pet through unnecessary tests and meds to make up the money. I feel horrible for ever making my dog go here before I did proper research.

Just look up "banfield sucks" on the internet and you will see a world of complaints.

I am lucky in that I'm just losing money, a lot of people have lost their pets by bringing them here.

As a former employee, I can tell you first hand that this place is a giant rip-off, and has been for many years. After three years, I left because I couldn't stand listening to constant daily concerns about how mistreated pets and clients are. How can you be loyal to a company if you feel this way? First of all, this place doesn't offer "insurance" plans. The Wellness Plans are prepaid levels of plans that are "maintenance" plans. The only things that are covered are the vaccinations, some blood tests, some ua's, and a supposed comprehensive exam. You pay x amount of dollars each month depending on the plan level. According to your contract, if your dog or cat runs away, gets killed, dies, or is given to someone else, you are still responsible to pay this plan off. Now, you would think that most people on reading this would think twice about signing. Truth is, the agreement is given to the customer at the desk, a quick run through is given, then the customer is asked to sign up. The majority of vet nurses aren't trained in the kinds of plans or how the contract really works, so they don't go into anything further then what the customer is looking at right there. If the customer really was given the time to read it through, they wouldn't sign up. That means no money coming in each month. Can't have that. Pets euthanized for no apparent reason, pet's injured because someone didn't know what they were doing, pet's becoming very sick because of vaccinations given at wrong doses, all of these came to my attention everyday. And what would we tell the grieving or angry customer? "Sorry, I can take your complaint down, but you'll have to straighten this out with the clinic". The clinic would then tell the customer to call us again! If you want care for your dog or cat that you can depend on, get yourself a vet that's in your area, one that spells everything out for you cost wise, and stick with them. How many times have you sat in a Banfield clinic well past your appointment schdule? Know why? There's NO vet back there! The good vets all leave. The lower end vets stay, not knowing what they're really doing and cause back-ups which the vet nurse blames on "emergencies". Avoid this place like the plague.

Banfield in Daly City is probably one of the worst places you could bring your pet. The staff seems uninterested and unwilling to help. I dropped my cat off at 8a.m.. They said they would call as soon as possible to have her picked up.. I waited all day and finally got a call around twelve hours later only to find out that all they did was take a urine sample from her! I called them back the next day because I was having trouble giving my cat her medication. She would spit it out every time I put the tablet in her mouth.. I explained this to the person on the phone and all she had to say was, "Well, you have to just put it in her mouth." I asked her if there was an easier way.. We already tried hiding it in her food but it was no use. She had nothing to say except.. "Just put it in her mouth..." I wasted my time trying to get help from them.

Yes, they have cheap insurance. No they don't have anything else to back themselves up. Long waiting time, unskilled staff, random charges if you don't check your bill right.

While the vets may be quite competent, the entire front desk staff frightens me. They confuse the pets, give incorrect information and fill out contradictory paperwork. And they certainly don't care about my pets. Two of the desk staff were complaining in front of me that they were bored and tired and were falling asleep in their classes this morning. They were completely useless and incompetent. Be very scared.

if you ever want to find out about any complaints against any company, corporation or organization...go to Google and type in
"any complaints about (name the company)"? I did one day and this young woman wrote about Banfield and how her beloved cat died there during routine dental work, the cat was fairly young. She was heartbroken. No excuse was given, just a phone call telling her the cat had died. True story. My experiences with Banfield in Daly City haven't been good. Too much of a turnover with the staff, rude to the point of nausea, I don't trust them.

I scheduled a Wednesday evening appointment 3 days ago and i went there on time with my puppy that needs his first check up since we got him.

The lady asked me if somebody has called me earlier on because the appointment was canceled by the Vet, No one bothered to call me to let me know that it was canceled, I had to get off early from work to keep this appointment and not to mention my puppy now needs shots that is way over due

Bottom line is that they just don't care about you and your time not to mention your pet's health. I WOULD NEVER RECOMMEND THIS PLACE BECAUSE OF LACK OF PROFESSIONALISM OF THE STAFF AND THE VETS!

I brought my 2 cats here for their shots just a couple of months ago. I didnt get that feeling that they cared much about my babies. They weren't treated with the warmth that I would of received from other vets I have been to.

Banfield is a great place to take you pet and know that they will take care of them the doctors are great and the nurses are really nice and gentle with the pets.Banfield also offers insurance plans for your pets.

This is a great place to take your pets. Our pets love it everyone there is friendly our pets feel comfortable with all the vets there. They are really great.